Aviation is changing rapidly, and aviation training and instructors must continue to develop their functions and competencies in order to train successfully in this changing environment.

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Development and Course Improvement
Training & Development
Competencies
1st ICAO TRAINAIR PLUS Course Developers & Instructors
Standardization Meeting
17th to 19th March 2014, Abu Dhabi, United Arab Emirates

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Development and Course Improvement
Eng. Sameh Shalash
Manager, Development & Course
Improvement
Cellular: +2 01 006065369
email: sameh_shalash@egyptair.com

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Development and Course Improvement
Content
• TRAINAIR PLUS Programme Goal
• Focus On OUR Career
• Training & Development Competencies
• Training & Development Functions
• Basic Competencies
• Training Delivery Function
• Aviation Instructor Do’s
• Aviation Instructor Don’ts

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Development and Course Improvement
Jack Welch (former CEO GE)
“An organization’s ability to learn, and
translate that learning into action
rapidly, is the ultimate competitive
advantage.”

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Development and Course Improvement
TRAINAIR PLUS Programme Goal
To improve the safety and efficiency of
air transport through the establishment
and maintenance of high standards of
training and competency for aviation
personnel on a global basis.

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Development and Course Improvement
Inputs Outputs
Training
System
Operational
SystemInputs Outputs

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Development and Course Improvement

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Development and Course Improvement
Focus On OUR Career
• Where do we want to be in Future?
• Where are we now?
• What are our skills gaps?
• What’s our plan for closing them?

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Development and Course Improvement
Training & Development Competencies
Basic
Competencies
Training &
Development
Functions
Training &
Development
Competencies

10. Training & Development Competencies 10 / 38
Development and Course Improvement
Training & Development Functions
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management
• Performance
Improvement
• Apply a systematic
process for analyzing
human performance
gaps and for closing
them.

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Development and Course Improvement
Training & Development Functions
• Instructional
Design
• Design and develop
informal and formal
learning solutions
using a variety of
methods.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Training
Delivery
• Deliver informal and
formal learning
solutions in a
manner that is both
engaging and
effective.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Learning
Technologies
• Apply a variety of
learning
technologies to
address specific
learning needs.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Evaluating
Learning
Impact
• Use learning metrics
and analytics to
measure the impact
of learning
solutions.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Managing
Learning
Platforms
• Provide leadership to
execute the
organization’s people
strategy; implements
training projects and
activities.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Integrated Talent
Management
• Build an organization’s
culture, capability,
capacity, and
engagement through
people development
strategies.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Coaching
• Apply a systematic
process to improve
others’ ability to set
goals, take action,
and maximize
strengths.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Knowledge
Management
• Capture, distribute,
and archive
intellectual capital
to encourage
knowledge-sharing
and collaboration.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Training & Development Functions
• Change
Management
• Apply a systematic
process to shift
individuals, teams,
and organizations
from current state to
desired state.
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Basic Competencies
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy

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Development and Course Improvement
Basic Competencies
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy
• Business Skills
• Be able to:
• Analyze needs and
propose solutions
• Apply business skills.
• Drive results
• Plan and implement
assignments
• Think strategically
• Innovate

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Development and Course Improvement
Basic Competencies
• Interpersonal
Skills
• Be able to:
• Build trust
• Communicate
effectively
• Influence stakeholders
• Network and partner
• Demonstrate emotional
intelligence
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy

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Development and Course Improvement
Basic Competencies
• Global Mindset
• Be able to:
• Accommodate cultural
differences
• Convey respect for
different perspectives
• Expand own awareness
• Adapt behavior to
accommodate others
• Champion diversity
• Leverage diverse
contributions
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy

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Development and Course Improvement
Basic Competencies
• Personal Skills
• Be able to:
• Demonstrate
adaptability
• Model personal
development
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy

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Development and Course Improvement
Basic Competencies
• Industry
Knowledge
• Be able to:
• Maintain own
professional
knowledge
• Keep abreast of
industry changes and
trends
• Build industry sector
knowledge
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy

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Development and Course Improvement
Basic Competencies
• Technology
Literacy
• Be able to:
• Demonstrate
awareness of
technologies
• Use technology
effectively
Business
Skills
Interpersonal
Skills
Global
Mindset
Personal
Skills
Industry
Knowledge
Technology
Literacy

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Development and Course Improvement
T & D Competencies Benefits
• Defines what you need to know and do to be
successful in the training and development
field
• Helps you prepare for the future, faster
• Identifies the trends driving Training &
Development change
• Categorizes the emerging Training &
Development competencies
• Determines the competency implications for
the Training & Development profession

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Development and Course Improvement
Training & Development Competencies
Basic
Competencies
Training &
Development
Functions
Training &
Development
Competencies

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Development and Course Improvement
Training Delivery Function
• Deliver informal and formal learning
solutions in a manner that is both
engaging and effective.
• Be able to:
• Manage the learning environment
• Prepare for training delivery
• Convey objectives
• Align learning solutions with course
objectives and learner needs
• Establish credibility as an instructor
• Create a positive learning climate
• Deliver various learning methodologies
• Facilitate learning
• Encourage participation and build
learner motivation
• Deliver constructive feedback
• Ensure learning outcomes
• Evaluate solutions
Performance
Improvement
Instructional
Design
Training Delivery
Learning
Technologies
Evaluating
Learning Impact
Managing
Learning
Platforms
Integrated Talent
Management
Coaching
Knowledge
Management
Change
Management

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Development and Course Improvement
Aviation Instructor Do’s
• Be professional at all times.
• Be sincere.
• Present a professional appearance and
personal habits.
• Maintain a calm demeanor.
• Practice safety and accident prevention at
all times.
• Avoid profanity.
• Define common terms.
• Continue professional development.

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Development and Course Improvement
Aviation Instructor Do’s
• Minimize student frustration.
• Motivate the student.
• Keep the student informed.
• Approach each student as an individual.
• Give credit when due.
• Criticize constructively.
• Be consistent.
• Admit errors.

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Development and Course Improvement
Aviation Instructor Don’ts
• Ridicule the student’s performance.
• Use profanity.
• Model irresponsible behaviors.
• Say one thing but do another.
• Forget personal hygiene.
• Disrespect the student.
• Demand unreasonable progress.
• Forget the student is new to aviation jargon.
• Set the student up for failure.
• Correct errors without an explanation of what
went wrong.

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Development and Course Improvement
Professional Development
• Aviation is changing rapidly, and aviation
instructors must continue to develop their
knowledge and skills in order to teach
successfully in this environment.
• The aviation instructor is well respected
by other technicians and pilots because
instructors must meet additional training
requirements in order to be certificated.

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Development and Course Improvement
Continuing Education
• A professional aviation instructor
continually updates his or her
knowledge and skills.
• This goal is attained in a variety of
ways, such as reading an article in
a technical publication or taking a
course at a technical school.

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Development and Course Improvement
Continuing Education Sources
• attending classes at local community colleges, technical schools, or
universities.
• These schools may offer complete degree programs in aviation subjects as well
as single-subject courses of benefit to instructors.
Educational/Training Institutions
• Published training materials
• complete ground and flight training programs for professional pilots and
instructors. study programs including videos, computer-based training, and
printed publications..
Commercial Organizations
• Other significant sources of ongoing education for aviation instructors are
aviation organizations. These organizations not only provide educational articles
in their publications, but also present training programs or cosponsor such
programs.
Industry Organizations

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Conclusion
• Aviation is changing rapidly, and
aviation training and instructors must
continue to develop their functions and
competencies in order to train
successfully in this changing
environment.

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Development and Course Improvement
References
• ASTD Competency Model 2013
• FAA-H-8083-9a, Aviation Instructor’s
Handbook 2008
• Gilley and Eggland, 1989. Principles of
Human Resource Development,
Addison-Wesley Publishing.

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Thank You!