The Service User Participation Training Course is an introduction of the Government’s “Big Society”, participation and re-enablement agendas, it is essential that staff working in Health and Social Care appreciate the importance of service user participation. This one day course introduces participants to the key concepts and helps them develop and apply skills. It is suitable for managers and co-ordinators involved in care planning, nurses, carers and support workers alike. By attending this course, participants will have a greater understanding of the importance of enablement, empowerment and participation in Health and Social Care. They will also develop skills to increase service user enablement, empowerment and participation in their work.

1. Service User Participation
Course Description:
With the introduction of the Government’s “Big Society”, participation and re-enablement
agendas, it is essential that staff working in Health and Social Care appreciate the importance of
service user participation.
This one day course introduces participants to the key concepts and helps them develop and
apply skills. It is suitable for managers and co-ordinators involved in care planning, nurses,
carers and support workers alike. By attending this course, participants will have a greater
understanding of the importance of enablement, empowerment and participation in Health
and Social Care. They will also develop skills to increase service user enablement, empowerment
and participation in their work.
Course Outline:
• Define and explain dependence, independence, co-dependence, selfreliance, disempowerment, empowerment, social model of disability,
enablement
• Institutionalisation vs Personalisation; Identify the advantages and
disadvantages to staff and service users
• Person Centred Planning; What is it? Why is it important? What
difference will it make to the service user? Tools for PCP
• Person Centred Care; What is it? Why is it important? What difference
will it make to the service user? Application of PCC using case studies
• Enablement; What is it? Why is it important? What difference will it
make to the service user? How to agree SMART goals with the service
user; short term and long term; how to measure progress and evaluate
success against set goals
• Empowerment; What is it? Why is it important? What difference will it
make to the service user? Use of case studies to demonstrate how to
empower service users
• Participation; What is it? Why is it important? What difference does it
make to the service user? Effective vs tokenistic participation. Levels of
participation (the participation ladder). Tools for effective participation.
Applying the tools with individuals with LD, Dementia, Mental Health,
Issues and Disabilities
• Barriers to enablement, empowerment and participation and how to
overcome them; time, costs, ignorance, power and control
Course Duration:
3hrs
Assessment:
The trainer will carry out an on-going assessment during the course
Certification:
All delegates will receive a certificate of attendance
Location:
The course can be delivered at locations to suit the client or at one of our training venues
Maximum number of delegates per trainer is 15
Telephone: 0845 468 0870
Pathway College
putting you first
Web: www.pathwaygroup.co.uk
Birmingham: 0121 369 0100
Email: caretraining@pathwaygroup.co.uk