1. Margo Corbett (Mary Marguerite) Page 1
Clemmons, NC 27012 mcorbett51@gmail.com
336-529-0441 www.linkedin.com/in/margocorbett
QUALIFICATIONS SUMMARY
Consulting, leading, training, mentoring, facilitating management and non-manufacturing teams and / or individuals at
all management levels with excellence in needs analysis, interpretation, synthesis, follow through, communication, and
interpersonal skills. Extensive, diversified, and progressive experience working in varied environments. Areas of
expertise include, but not limited to:
 Facilitation, Training, Coaching &
Mentoring
 Performance Management
 Knowledge Management
 Workshop & Event Planning  Team Building through Focuson Work Needs
 TQM for Management & Non-manufacturing
Teams
 Learning Organization / Systems Thinking
 Strategic & Functional Planning Facilitation
 Organizational Alignment  Leader/Managerat all levels of organization
 Change Management
 Organization Development/Effectiveness
 Organization & ProcessDesign/Redesign
 Use of Storytelling
 Patient Engagement, Education &
Empowerment
SELECTED ACCOMPLISHMENTS
TQM / Organizational Effectiveness Consulting / Facilitation / Training
 Consulted with company Presidents, Vice Presidents and Directors in the areas of short and long term planning,
alignment, process improvement and knowledge management resulting in improved alignment, productivity,
setting & reaching goals improving bottom line.
 Implemented a top-down TQM training program using Kodak’s Quality Leadership Process to which I added
various TQM tools and techniques. Provided consulting and facilitation support to apply TQM leading to an
empowered workforce and major process improvements resulting in 25% reduction in operational expenses.
 Lead various teams through organizational alignment, reorganizations, redesigns, and processes improvement
efforts, many global in nature, resulting in value-adding improvements for the organization as a whole.
New Business / Department Start Ups
 Startup Biotechnology Company: Set up and managed QC Department and coordinated the setup of the Safety
Program. Assumed responsibility of a floundering Customer Sequencing and Cloning Department for successful
resolution of customer contracts. Progressed from technician to Director position. Self-taught in the field of
molecular biology.
 Led design teams through the development of a Corporate University to consolidate and focus training in the
company and an Information Protection Advisory Council providing new services required by the organization.
Writing, Speaking, Teaching and Coaching
 Author of the book, The Savvy Patient’s Toolkit. Developed and taught an eight-hour course based on the book,
delivered in person and via an online audio course I created.
 Coached people one-on-one on how to become savvier patients and / or advocates for another
 Set up three websites: Book, Savvy Patient School and Savvy Patient Blog
 Speaker to a wide variety of groups and organizations; local, regional and national conferences including a
Professional Patient Advocate Conference.
 The Savvy Patient’s Toolkit was used as a required text in the nursing curriculum at King College.
 Through the above I inspired people to change the way they think about their healthcare, take on a shared
responsibility for and partner in their care resulting in better care,outcomes and prevention of medical mishaps.

2. Margo Corbett (Mary Marguerite) ___________ Page 2
PROFESSIONAL EXPERIENCE
STORYBRIDGE PUBLISHING, LLC, Johnson City, TN and Clemmons, NC 2004 - 2012
Author & Professional Speaker, The Savvy Patient’s Toolkit & Founder, Savvy Patient School
EASTMAN CHEMICAL COMPANY, Kingsport, TN 1994 – 1999
Internal Facilitator and Consultant - TQM, Learning Organization & Organizational Development
EASTMAN CHEMICAL / KODAK, Rochester, NY 1992 – 1994
Internal Facilitator and Consultant - Total Quality Management
INTERNATIONAL BIOTECHNOLOGY, INC, New Haven, CT 1983 – 1992
Total Quality Management Trainer, Facilitator and Consultant(1990 – 1992)
Director Quality Assurance (1986 – 1990)
Technician / Supervisor / Manager Quality Control (1983 - 1986)
VOLUNTEER WORK
CareSpark - Electronic Medical Record System, NE Tennessee/ SW Virginia 2005-2008
Consumer Perspective Work Group of National Health Information Network, Washington DC 2008
Spoke at The Arc of the United States National Convention 2008
Spoke at the Professional Patient Advocates National Convention 2011
NC Consumer Advisory Council for Health Information, Durham, NC 2010-2012
On a panel at the Association for Mature American Citizens Healthcare Summit 2014
EDUCATION
B.S. Medical Technology University New Hampshire
M.A. Reading / Storytelling East Tennessee State University
Total Quality Management (TQM) Kodak and Eastman Chemical Company
SELECTED TRAINING
“Quality Management Process” Eastman Chemical Company, Kingsport, TN
“Quality Improvement Facilitator” Eastman Kodak, Rochester,NY
“Organizational Development Series” Eastman Kodak, Rochester,NY
“Seven Management & Planning Tools” Goal QPC
“Introduction to Systems Thinking” Massachusetts Institute of Technology
“Seven Habits of Highly Effective People” and “Principle Centered Leadership” Steven Covey
Business Management Curriculum Eastman Chemical Company:
“Consultative Process”,“Consulting with Clients”, “Social Styles” and “Leading in Challenging Times”
Wilson Learning
“Change Management” Eastman Chemical Company
“Knowledge Management Certification” KMCI
“Human Performance Technology” Langdon/Whiteside
“Conducting Teleseminars” Alex Mandossian
PROFESSIONL ASSOCIATIONS
Past: American Society of Clinical Pathologists, American Society for Quality, Knowledge Management Society,
Systems Thinking Society, National Speakers Association