This document provides information about the "Leading for Quality" program which aims to develop leadership skills for quality improvement in patient care. The 4 module program will help participants develop leadership qualities, build relationships to create change, and engage with patients. Participants will work on a real quality initiative, receiving support from a small facilitated learning set. The program emphasizes placing patient quality and safety above all other aims, engaging and empowering patients, and developing staff.

1. Leading for Quality
Developing the leaders of better patient care
“ Place the quality of patient care, especially
patient safety, above all other aims. Engage,
empower, and hear patients and carers at all
times. Foster whole-heartedly the growth and
development of all staff, including their ability
and support to improve the processes in
which they work.”
Don Berwick KBE, MD, MPP, FRCP, President,
Institute for Healthcare Improvement
Who is the programme
for and how to apply
L4Q is aimed at people who are
in or thinking about, their first
leadership or team management
position. You may be from a clinical
or non-clinical background. Your
work could be in a commissioning
setting, in clinical/care service
provision, or support services
You must be able to attend all
modules, be committed to applying
your learning to a practical quality
improvement issue in your workplace,
and have the support of your line
manager. (You do not need a degree
to access this programme).
We would particularly welcome
applications from those involved
in implementing the Patient Safety
Collaborative priority workstreams.
All sessions will be held at a central
location near Gatwick Airport
Optional overnight
accommodation is available
To apply please visit
http://leading4quality.eventbrite.co.uk
Key dates
Module 1
Mon 27 Tues 28 Apr – 2015
Module 2
Mon 15 Tues 16 Jun – 2015
Module 3
Tues 29 Wed 30 Sept – 2015
Module 4
Fri 20 Nov – 2015
See over for further details
Programme overview
This programme will provide you with the leadership
skills to identify and successfully implement quality
improvements in patient care.
You will:
develop your own leadership skills and qualities
become a more self aware, influential and effective leader
learn how to become more effective in building
relationships to achieve real change
want to learn how to engage successfully with patients
be interested in working across the health and
social care system
You will work on a real quality improvement initiative,
drawing on your practical relevant work experience to
reflect and inform your thinking. In a small facilitated
learning set of 5 people, you will meet for half a day each
module; your facilitator will support the learning set to
help you with in-depth application of the programme
ideas to the way you ‘Lead for Quality’.

2. Each module will include a half day action learning set where
participants will work in small groups with a facilitator, reflecting on and
learning from their experience and from each other as they attempt to
change things.
Prior to stating the programme all participants will be required to
complete an MBTI self-assessment and bring the results to module one.
Between modules participants will be asked to follow up their
learning by holding conversations locally about how they can improve
the quality of care within their local teams. This work will be brought
back to the next module.
My leadership and influencing approach
Quality challenges to existing health care practice
Getting started on service improvement projects
Leading sustainable change
Learning set focus Leading and influencing quality care in my work
Inter-module focus Taking an influencing approach to my
local quality improvement
Human Factors in health care systems
Designing improvements based in peoples experiences
of treatment and care
Tracking the evidence for improvement
Developing my own leadership and engagement behaviours
Leading sustainable change
Learning set focus Service user engagement – my approach
Inter-module focus Taking an engaging and empowering approach
to my local quality improvement
Systems thinking complexity in care systems
Collective leadership across services and organisations to improve quality
Understanding the impact of culture and context on service improvement
Leading Sustainable Change
Learning set focus System leadership – my approach
Inter-module focus Becoming a more effective system leader to
achieve my local quality improvement
Learning Exchange presentations, seminar, and enquiry
into improvements under way
Sharing changes, innovations and your learning across
Kent, Surrey Sussex
Your ideas and proposals to continue to ‘Lead for Quality’
Me as a leader of
Quality Improvement
Engaging with others
to improve services
Leading for quality
improvement across
the wider health
care system
Learning exchange
on improving quality
across Kent, Surrey
and Sussex
Module
Module
Module
Module
1
2
3
4
Leading for Quality
Developing the leaders
of better patient care
Modules
Working in partnership