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ITIL Knowledge Management Artifacts

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This document outlines knowledge management artifacts and processes for an IT organization following the ITIL framework. It discusses consolidating documentation into a shared folder structure on SharePoint to manage documents, facilitate version control and collaboration. Regular reviews and audits will ensure the knowledge base stays up-to-date and supports ongoing service delivery, management and improvements.

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IT Information Library (ITIL) Knowledge Management Artifacts Robert Byrnes
ITIL Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approach ,[object Object],[object Object],[object Object],[object Object]
Change Management ,[object Object],[object Object],[object Object],[object Object]
Content Management Tools ,[object Object],[object Object],[object Object],[object Object],[object Object]
Project Plan
Project Metrics
Quality Plan Scorecard
Security Controls Scorecard

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