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Introduction to Knowledge Management

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Seminar in KM

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Introduction to Knowledge Management

  1. 1. MLS 761: SEMINAR IN KNOWLEDGE MANAGEMENT<br />Topic 1: INTRODUCTION TO KM<br />PREPARED FOR:<br />DR. DANGMERDUWATI BINTI HASHIM<br />PREPARED BY : <br />AMIRA IDAYU BINTI MOHD SHUKRY<br />FADDLIZA BINTI MOHD ZAKI<br />SITI BASRIYAH BINTI SHAIK BAHARUDIN <br />ZALINA BINTI ABDUL RAHIM<br />
  2. 2. PRESENTATION OUTLINES<br />History, definition of concepts, and the antecedents of KM<br />The legacy and current state of the art of KM: an overview<br />The elements of a KM Initiative<br />The importance of KM for competitive edge in the K-economy<br />The evolution of KM<br />Information management and KM<br />Explicit Knowledge, tacit knowledge and the knowledge infrastructure<br />KM and ethics<br />
  3. 3. KNOWLEDGE MANAGEMENT<br />History, definition of concepts, and the antecedents of KM<br />The legacy and current state of the art of KM: an overview<br />Presented by:<br />MS. ZALINA BINTI ABDUL RAHIM <br />
  4. 4. Knowledge Management (KM)<br />An Introduction to KM<br />Knowledge, knowledge workers and KM are topics receiving increasing attention from a variety disciplines.<br /><ul><li>KM is one of the hottest topics today in both the industry world and information research world.</li></ul>“Many have said we are moving from a post industrial to a knowledge-based economy.” (Drucker, 1993)<br /><ul><li>Effective KM is now recognized to be “the key driver of new knowledge and new ideas” to the innovation process to new innovative products, services and solutions.</li></li></ul><li>Knowledge Age is the third wave of human socio-economic development.<br /><ul><li>1st wave was Agricultural Age</li></ul> Wealth was defined as ownership of land<br /><ul><li>2nd wave was Industrial Age</li></ul> Wealth was defined on ownership of capital (i.e. factories)<br /><ul><li>3rd wave was Knowledge Age</li></ul> Wealth was based upon the ownership of knowledge and the ability to use that knowledge to create or improve goods and services.<br />(Charles Savage in Fifth Generation Management, 2008)<br />Cont.<br />
  5. 5. Two Kinds of Knowledge<br />Knowledge is intangible dynamic, and difficult to <br />measure, but without it no organization can survive. <br /><ul><li> Explicit : knowledge which has been “encoded into some media external to a person.” (Walczak, 2005)
  6. 6. Tacit : knowledge that is stored within an </li></ul> individual and as such is personal and <br /> context specific. (Lin and Tseng, 2005 ; Srdoc et. al., 2005)<br />
  7. 7. So…what is knowledge management? <br />“Knowledge management (KM) is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts.”<br />McInerney, C. (2002). Knowledge management and the dynamic nature of knowledge. JASIST, 53 (2).<br />
  8. 8. Interdisciplinary Nature of KM<br />(KimizDalkir, 2005)<br />
  9. 9. "The capabilities by which communities within an organization capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it, so that they can exploit it creatively to add value as a normal part of their work“<br /> (GlaxoSmithKline)<br />“The creation and subsequent management of an environment which encourages knowledge to be created, shared, learnt, enhanced, and organized for the benefit of the organization and its customers.”<br />(MaryamSarrafzadeh, Bill Martin, AfsanehHazeri, 2006)<br />
  10. 10. Summary of KM Definition<br />Designing and installing techniques and processes to create, protect, and use known knowledge.<br />Designing and creating environments and activities to discover and release knowledge that is not known, or tacit knowledge.<br />Articulating the purpose and nature of managing knowledge as a resource and embodying it in other initiatives and programs.<br />
  11. 11. History of KM<br />The history of managing knowledge goes back to the <br />earliest civilizations (Wiig, 1997). <br />(KimizDalkir, 2005)<br />
  12. 12. KM Milestones<br />(KimizDalkir, 2005)<br />
  13. 13. Present and Future State of KM<br /> KM is in a state of high growth, especially among the business and legal services industries .<br />Currently, communities of practice such as the KM Network and the development of standards and best practices are in a mature stage of development.<br />
  14. 14. http://www.unc.edu/~sunnyliu/inls258/IntroductiontoKnowledge_Management.html<br />
  15. 15. KNOWLEDGE MANAGEMENT<br />The elements of a KM Initiative<br />The importance of KM for competitive edge in the K-economy<br />Presented by:<br />MS. AMIRA IDAYU BINTI MOHD SHUKRY <br />
  16. 16. ELEMENTS OF A KM INITIATIVE<br />Model by Nonaka and Takeuchi, 1995 <br />ppi.fsksm.utm.my/staf/shahizan/personal/data/ICKM05.pdf<br />
  17. 17. Cont.<br />PEOPLE<br /><ul><li>Refers to cultural and behavioral approach
  18. 18. Knowledge is created by individuals
  19. 19. In Japanese Firms, the creation and sharing of knowledge can only happen when individuals cooperate willingly.</li></li></ul><li>Cont.<br />II. PROCESSES<br /><ul><li>Processes in contributing the knowledge management
  20. 20. 4 processes of interactions is a spiral process that takes place repeatedly</li></ul>b) Externalization<br /><ul><li>Developingconcepts and models to convert tacit knowledge to explicit knowledge
  21. 21. Enable it to be communicated to others </li></ul>Socialization <br /><ul><li>Sharing tacit </li></ul> knowledge through face-to-face communication or shared experience. <br />eg: meeting<br />c) Combination<br /><ul><li>Combination of various elements of explicit knowledge to form more complex and systematic explicit knowledge</li></ul>d) Internalization<br /><ul><li>Understand explicit knowledge
  22. 22. Closely linked to learning by doing</li></ul>http://knowledgeandmanagement.wordpress.com/seci-model-nonaka-takeuchi/<br />
  23. 23. Cont.<br />TECHNOLOGY<br /><ul><li>Refers to the network system
  24. 24. Facilitate connections:</li></ul>Among knowledgeable people (by helping them find & interact with one another)<br />Between people and sources of information<br /><ul><li> Through ICT, explicit knowledge can be captured and </li></ul> disseminated<br />
  25. 25. PILLARS OF K-ECONOMY <br />ICT<br />INNOVATION<br />EDUCATION<br />KNOWLEDGE ECONOMY<br />INFORMATION SOCIETY KNOWLEDGE SOCIETY<br />INFORMATIC<br />KNOWLEDGE MANAGEMENT<br />http://www.esastap.org.za/esastap/pdfs/presents_kad_mba_2006.pdf<br />
  26. 26. IMPORTANCE OF KM FOR COMPETITIVE <br />EDGE IN THE K-ECONOMY<br /><ul><li> K-economy is about knowledge and the ability to create new </li></ul> value and wealth<br /><ul><li> In the K-economy, wealth derived from the exploitation of </li></ul> intangible assets like experience, know-how and knowledge<br /><ul><li> To be success in K-economy, we need to accept and adapt </li></ul> to an environment where intangible assets are the key driver<br /><ul><li> K-economy is more than a commitment to manage and tap </li></ul> into the accumulated knowledge within the business<br /><ul><li> Knowledge Management leads to greater productivity</li></li></ul><li>KNOWLEDGE MANAGEMENT<br />The evolution of KM<br />Information management and KM<br />Presented by:<br />MDM. SITI BASRIYAH BINTI SHAIK BAHARUDIN<br />
  27. 27. THE EVOLUTION OF KM<br />KM has undergonea paradigm shift from a static, knowledge-warehouse approach towards a dynamic communication-based or network approach focusing more on tacit knowledge. KM is a dynamic people-centric approach especiqlly on cultural problems and motivational issues in knowledge sharing.<br />The use of information technology in KM<br />●Businessprocessreengineering<br />● Communities & colaboration<br />● Tacit knowledge<br />● Incentives and reward<br />
  28. 28. KM has evolve from the combination of 2 factors :<br />The business world’s enthusiasm for “intelectual capital”<br />The appearance of corporate intranet (ideal tool to link and organisation together to share and disseminate knowledge throughout scattered offices and units<br />
  29. 29. INFORMATION MANAGEMENT<br />● Focuses on information as a resource or collection.<br />● Practitioners select, describe, classify, index, and abstract this <br /> information to make it more accessible within and outside the <br /> organization. <br />● IM is concerned to provide transparent and standardized access <br /> using technology by storing and organize information.<br />
  30. 30. KNOWLEDGE MANAGEMENT<br />● Focuses on its users.<br />● Practioners summarize, contextualize, value-judge, rank, synthesize, <br /> edit and facilitate to make information and knowledge accessible <br /> between people within or outside their organization. It concerns with <br /> the social interactions with sharing and use of knowledge. <br />● KM is largely based on tacit interpretation that relate to human <br /> behavior and interchange.<br />
  31. 31. FROM INFORMATION MANAGEMENT TO KNOWLEDGE MANAGEMENT<br />Knowledge Management : The Information – Processing Paradigm<br />The process of collecting, organising, classifying and dissemination of information to make it purposeful to those who need it<br />Capture knowledge in the mind of in a central repository.<br />Organising and analyzing information in a companies computer database.<br />Identification of categories of knowledge needed to support overall business strategy<br />Combining, indexing, searching and push technology to help companies organize data stored and deliver only relevant information using Intranet, groupware, data warehouse, networks, and video conferencing.<br />Mapping knowledge and information resources both online and offline <br />Knowledge assets are created through computerized collection, storage and sharing of knowledge<br />
  32. 32. KEY DIFFERENCES BETWEEN INFORMATION MANAGEMENT AND KNOWLEDGE MANAGEMENT <br />Interplay Between Information and Knowledge <br /> Information can easily, organized and distributed whereas knowledge resides in one’s mind (human centric)<br />2. IM and KM Projects: different scopes, approaches and <br /> measurement systems <br />KM rely on the willingness of individuals whereas IM rely on <br /> technical achievement to enable knowledge sharing<br />3. Organizational Learning and KM<br /> Organization can learn through self-knowledge, dialogue <br /> and reuse the existing knowledge into new information<br />4. Broad Concepts of KM <br /> - Time, Context, transformations and dynamics, social space <br /> and knowledge culture<br />5. Protecting Intellectual Capital: IM and KM Perspectives<br /> IM used firewall, permission and access level whereas KM used <br /> retention policies and circulation of knowledge (senior to junior)<br />
  33. 33. KNOWLEDGE MANAGEMENT<br />Explicit Knowledge, tacit knowledge and the knowledge infrastructure<br />KM and ethics<br />Presented by:<br />MS. FADDLIZA BINTI MOHD ZAKI <br />
  34. 34. Tacit Knowledge and Explicit Knowledge<br />
  35. 35. IT<br />Top Management Support<br />Social Capital<br />Customer Knowledge<br />
  36. 36. KM and ethics<br /><ul><li>KM involves the ethical management of people, not just the efficient distribution of documents.
  37. 37. Much of ethics can be distilled down to boundaries – boundaries that can help employees of an organization stay on the correct side of organizational policy and help clarify ethical issues (Groff and Jones, 2003)</li></li></ul><li>Boundaries in ethics for KM<br />
  38. 38. Conclusion<br />Knowledge as an asset or resource unlike information or data, is not easily understood, classified, shared and measured. It is invisible, intangible and difficult to imitate. Expanding the knowledge base within an organization is not the same as expanding its information base.<br />
  39. 39. References<br />Dalkir, Kimiz (2005). Knowledge management in theory and practice. Amsterdam ; Boston : Elsevier/Butterworth Heinemann<br />Groff, Todd R. & Jones, Thomas P. (2003). Introduction to knowledge management: KM in business. Amsterdam: Butterworth Heinemann.<br />JuhanaSalim, Mohd. Shahizan Othman & SharhidaZawani. (2005). Integrated<br /> approach to knowledge management initiatives programme: towards designing an effective knowledge management system. International Conference on Knowledge Management,1-23. Retrieved July 10, 2011, from http://www.eg2km.org/articles/Enriching%20KM%20in%20R&%20D%20Organisation%20-%20A%20Malaysian%20Perspective.pdf<br />Mbanananga, N., Dr. (2006). Knowledge management & knowledge economy. Medical research council. Retrieved January 10, 2011, from http://www.esastap.org.za/esastap/pdfs/presents_kad_mba_2006.pdf<br />Milovanović, S. (2006). Knowledge sharing between users and information specialists: Role of trust. Retrieved January 5, 2011, from http://www.12manage.com/methods_nonaka_seci.html <br />
  40. 40. References<br />Nancy Dubois, Tricia Wilkerson (2008). Knowledge Management: Background Paper for the Development of a Knowledge Management Strategy for Public Health in Canad. . Retrieved January 10, 2011, from http://www.nccmt.ca/pubs/KMpaper_EN.pdf<br />Sarrafzadeh, Maryam, Martin Bill, Hazeri, Afsaneh (2006). “ LIS professionals and knowledge management: some recent perspectives”, Library management, Vol. 27 No.9, pp. 621-635.<br />Srikantaiah, T.K. (2001). Knowledge management: A faceted overview. In Srikantaiah, T.K. , & Koenig, M. (Ed.), Knowledge management (pp. 7-17). New Jersey: Information Today Inc.<br />Waddell, Dianne, Stewart, Deb (2008). “Knowledge management as perceived by quality practitioners”, The TQM Journal, Vol.20 No. 1, pp. 31-44<br /> <br />William Ives, Ben Torrey, Cindy Gordon, (1997). "Knowledge Management: An Emerging Discipline with a Long History", Journal of Knowledge Management, Vol. 1 Iss: 4, pp.269 – 274. <br />
  41. 41. THANK YOU<br />

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