Friends with Benefits

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A presentation about the DMA Friends program to the 2014 annual Museum Trustees Association Meeting. April, 2014.

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  • That would require a city with a population of at least 1M to be built every five days between now and then
  • Is it possible to create a platform for engagement?Can such a platform support the diverse business models and unique expressions of engagement at a variety of museums?
  • A staff that’s learning how to iterate and use data to increase impact of mission fundamentals
  • Friends with Benefits

    1. 1. Flickr Credit ~annstheclaf FRIENDS WITH BENEFITS How a Platform of Engagement can Drive Decision-Making and Impact in Museums Robert Stein Deputy Director Dallas Museum of Art @rjstein
    2. 2. Flickr Credit ~fab05 70% OF THE GLOBAL POPULATION WILL LIVE IN ONE BY 2050 CITIES Source: Guardian Cities, Jan 2014 http://www.theguardian.com/cities/2014/jan/27/guardian-cities-site-urban-future-dwell- human-history-welcome
    3. 3. CITIES NEED CREATIVE PEOPLE cited by 1500 CEO’s as the single most crucial factor for future success IBM, 2010 http://www-03.ibm.com/press/us/en/pressrelease/31670.wss)
    4. 4. Flickr Credit ~5tons
    5. 5. Armory Show – Chicago, 1913 ARE MUSEUMS ADAPTING?
    6. 6. The work of organizing museums has not kept pace with the times. The United States is far behind the spirit of its own people… This can not long continue. The museum of the past must be set aside, reconstructed, transformed from a cemetery of bric-a-brac into a nursery of living thoughts. A NURSERY OF LIVING THOUGHTS Goode, G. Brown. 1891. The Museums of the Future. Washington, DC: Government
    7. 7. The Largest Art Museum in the Region 111 Years Old Supported by the City of Dallas NOT a Tourist Destination
    8. 8. The 2010 U.S. census reports that only 14.5% of US Adults visited museums in the prior 12 months (Census, 2012). 8%Dallas = 6.5M People - 500k Annual Attendance
    9. 9. ENGAGEMENT?
    10. 10. ENGAGEMENT?
    11. 11. ENGAGEMENT?
    12. 12. HOW DO YOU MEASURE WHAT YOU CAN’T SEE? Flickr Credit ~liquoredonlife
    13. 13. IS IT POSSIBLE TO CREATE A PLATFORM FOR ENGAGEMENT?
    14. 14. CAN DATA HELP CREATE A MUSEUM THAT IS AGILE AND RESPONSIVE?
    15. 15. METRICS WE CARE ABOUT 1.Repeat visits 2.Diverse participation 3.Increased affinity 4.Ability to motivate action
    16. 16. MAKING NEW FRIENDS A Free Membership Program
    17. 17. Current Software Architecture
    18. 18. DOES IT WORK?
    19. 19. Bobby
    20. 20. http://dma.org/friends/by-the-numbers
    21. 21. http://dma.org/friends/by-the-numbers
    22. 22. http://dma.org/friends/by-the-numbers
    23. 23. 7521775216 75206 75214
    24. 24. A TALE OF TWO CITIES
    25. 25. $- $10 $20 $30 $40 $50 $60 $70 75206 75214 75216 75217 Texas Thousands Median Household Income 75206 75214 75216 75217 Texas
    26. 26. 0 10 20 30 40 75206 75214 75216 75217 Texas Median Resident Age 75206 75214 75216 75217 Texas
    27. 27. 0% 20% 40% 60% 80% 75206 75214 75216 75217 Texas Percentage of Family Households 75206 75214 75216 75217 Texas
    28. 28. 0% 20% 40% 60% 80% 100% 75206 75214 75216 75217 Speak English at Home Speak English at Home
    29. 29. 0% 20% 40% 60% 80% 100% 75206 75214 75216 75217 African American Asian or Pacific Islander Indian Mixed Races Others White
    30. 30. 0% 20% 40% 60% 80% 100% 75206 75214 75216 75217 High School or less High School Graduate Bachelors or Associate Degree Graduate Degrees
    31. 31. 0% 20% 40% 60% 80% 100% 75206 75214 75216 75217 Owner Occupied Renter Occupied
    32. 32. 7521775216 75206 75214
    33. 33. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? WHAT MIGHT A NATIONAL ENGAGEMENT NETWORK LOOK LIKE?
    34. 34. VISION PILOT PROJECTS • Denver Art Museum • Grace Museum, Abilene • LACMA • Minneapolis Institute of ArtsFOUR PILOT SITES
    35. 35. MOST IMPORTANT OUTCOME THANK YOU! @rjstein

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