iso-9000

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iso-9000

  1. 1. TRUPTI. N. SHETE International Organization for Standardization
  2. 2. 2 ORGANIZATION WITH LOUSY MANAGEMENT Q Input Output Resources
  3. 3. Upgrading : Service Quality Product Quality Personnel Quality 3 By...
  4. 4. A Proven Successful Quality Assurance System ISO 9000 4
  5. 5. 5 ISO 9002 Certification
  6. 6. ISO stands for I nternational O rganization for S tandardization 6
  7. 7. It is located in Switzerland and established in 1947 to develop common international standards. ISO derived from Greek word ISOS means equal , homogeneous or uniform. Main idea behind the development of ISO – 9000 is to maintain uniformity in the existing quality standards
  8. 8. ISO 9001 and ISO 14001 in brief  ISO 9001 and ISO 14001 are among ISO's most well known standards ever.  They are implemented by more than a million organizations in some 175 countries.  ISO 9001 helps organizations to implement quality management.  ISO 14001 helps organizations to implement environmental management.
  9. 9. Quality management  ISO 9001 is for quality management.  Quality refers to all those features of a product (or service) which are required by the customer.  Quality management means what the organization does to  ensure that its products or services satisfy the customer's quality requirements and  comply with any regulations applicable to those products or services.  achieve continual improvement of its performance
  10. 10. Environmental management  ISO 14001 is for environmental management. This means what the organization does to:  minimize harmful effects on the environment caused by its activities,  to conform to applicable regulatory requirements, and to  achieve continual improvement of its environmental performance.
  11. 11. Objectives of ISO 9000 Standards  Achieve, maintain, and improve product quality  Improve quality of operations to continually meet customers’ and stakeholders’ needs  Provide confidence to management, employees, customers, and stakeholders that quality requirements are fulfilled 11
  12. 12. Why adopt ISO 9000?  To comply with customers who require ISO 9000  To sell in the European Union market  To compete in domestic markets  To improve the quality system  To minimize repetitive auditing by similar and different customers IS 9000
  13. 13. Benefits of ISO 9001 Enable to foreign exchange It enable the company to build customer confidence Concession for import To enhance quality image of the company & gives a competitive edge over other company. Helps in minimising the total cost of an organisation. Helps in motivating an organisation. Increase efficiency and effectiveness.
  14. 14. Ten Steps to ISO Registration ISO 9000 2. Select the appropriate standard 1. Set the registration objective 3. Develop and implement the quality system 4. Select a third-party registrar and apply 5. Perform self-analysis audit 6. Submit quality manual for approval 7. Pre-assessment by registrar 8. Take corrective actions 9. Final assessment by registrar 10. Registration!
  15. 15. Problems with Certification  Costs - application & maintenance  Time - application & maintenance  Level of internal expertise  Executive commitment  Selection of registration 15
  16. 16. Thank You Have a Good Day

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