2. OVERVIEW
The International Organization
for Standardization (ISO) is an
international standard-setting
body composed of
representatives from various
national standards
organizations.
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ISO is an independent, non-
governmental international organization
with a membership of 164 national
standards bodies. It brings together
experts to share knowledge and develop
voluntary, consensus-based, market
relevant International Standards that
support innovation and provide solutions
to global challenges.
The ISO Central Secretariat is based in
Geneva, Switzerland.
3. HISTORY
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ISO began in 1926 as the International Federation of the
National Standardizing Associations (ISA).
The ISA with United Nations Standards Coordinating
Committee (UNSCC) and delegates from 25 countries
founded the ISO on 23 February 1947.
It was one of the first organizations granted general
consultative status with the United Nations Economic and
Social Council.
4. STANDARD
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A standard is defined as a document,
established by consensus and approved
by a recognized body, that provides; for
common and repeated use, rules,
guidelines or characteristics for activities
or their results, aimed at the achievement
of the optimum degree of order in a given
context.
5. 5
To promote the quality
of the products
process and series
To promote the
improvement in the
quality of life, safety,
health and protection
of the environment
To promote industrial
efficiency through
variety control
To promote
international trade by
the removal of barriers
caused by differences
in national practices
To promote the
economic use of
materials energy and
human resources in
the production of
goods
AIM OF STANDARDIZATION
6. International Standards bring technological, economic and societal benefits.
They help to harmonize technical specifications of products and services
making industry more efficient and breaking down barriers to international trade.
Conformity to International Standards helps reassure consumers that products
are safe, efficient and good for the environment.
BENEFITS OF INTERNATIONAL STANDARD
the ISO Materials ISO has developed materials describing the
economic and social benefits of standards, the ISO Materials.
They are intended to be shared with decision makers and
stakeholders as concrete examples of the value of standards.
BENEFITS OF STANDARDS
BENEFITS OF
INTERNATIONAL ORGANIZATION FOR
STANDARDIZATION
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7. International Standards are strategic
tools and guidelines to help
companies tackle some of the most
demanding challenges of modern
business. They ensure that business
operations are as efficient as
possible, increase productivity and
help companies access new markets.
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Benefits of ISO
For Business
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COST SAVINGS - international standards help optimize operations and therefore
improve the bottom line
ENHANCED CUSTOMER SATISFACTION - international standards help improve
quality, enhance customer satisfaction and increase sales
ACCESS TO NEW MARKETS - international standards help prevent trade barriers
and open up global markets
INCREASED MARKET SHARE - international standards help increase productivity
and competitive advantage
ENVIRONMENTAL BENEFITS - international standards help reduce negative
impacts on the environment
Benefits Include:
9. PROCESS STANDARDIZATION
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Decision to develop a Standard
Development of new standards in
response to sectors and
stakeholder’s need
Other Criteria's- Global
Relevance, Need of
developing countries,
Consumers etc.
Proposal of new item to the
technical committee.
For Development- Proposed item
must receive majority of support
from participating members of
technical committee.
10. DEVELOPMENT OF A STANDARD
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Experts from sectors.
Representatives can join.
Others organizations can also apply to
participate.
11. PUBLIC
FEEDBACK
• VOTING'S AND APPEAL-
– Two-third of national members
must approve.
– Not be disapproved by more
than a quarter of all ISO
members.
– Right of appeal to technical
management board.
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12. ISO IMPLEMENTATION
Implementation ISO 9000 in an organization can be
very beneficial.
The goal of this implementation is to achieve customer
satisfaction at its highest level.
ISO 9000 is a series of standards, development and
published by the ISO that define , establish an maintain
an effective quality assurance system for manufacturing
and service industries.
ISO 9000 is European standard.
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13. OBJECTIVES OF ISO 9001
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To promote development of
standardization to facilities international
exchange of goods and services.
To promote corporation is scientifically,
technological, and economic activity.
14. PARTS OF ISO 9000
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ISO 9000 is compressed of 5 different but related parts:
ISO 9001
ISO 9002
ISO 9000
ISO 9004
ISO 9003
ISO 9000 and 9004 are guideline, while ISO 9001, 9002 and 9003 are the
categories in which a company may apply for certification.
Quality management and quality assurance standards
guidelines for selection and use.
Quality systems Model for quality assurance in design,
development , production, installation and servicing.
Quality systems Model for quality assurance in
production, installation and servicing.
Quality systems Model for quality assurance in final
inspection and test.
Quality management and quality systems elements
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BENEFITS OF
BECOMING AS
ISO:9000
COMPANY
Countries attached to European free trade association (EFTA)
in their agreement have made it compulsory to have bilateral
trade with only those parties which have received ISO 9000
certificate.
Export-import policy of government of India gives
concessions for imports to those companies whose quality
system is certified by the certifying body.
It builds customer confidence on the organization that it can
supply products of desired quality and avoids time and money
spent on multiple inspection of the products for conformance.
These quality systems improve the efficiency
and reduce inspection and rework.
Enhance the quality image of the company in the eyes of the
national public and gives a competitive edge over others who
do not have the system operating in their company.
Motivate the employees and develops pride in them
for achieving excellence.
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17. ISO 14000
ISO 14000 series of international standards on environmental management.
It provides a framework for the development of an environmental
management system and supporting audit program.
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18. ISO 14000 CAN BE DIVIDED INTO THREE CATEGORIES
ENVIRONMENTAL
MANAGEMENT SYSTEM
ENVIRONMENTAL
AUDITING
ENVIRONMENTAL
PERFORMANCE
EVALUATION
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19. ISO 14000
Framework for managing significant environmental
aspects that can be controlled.
Use by any company of any size.
Voluntary consensus, standard.
System based, placing relining on the system, not on
individual specialists.
Represents a paradigm shift toward holistic
management and total employee involvement.
Represents a shift to proactive thinking and acting.
Urges employees to define their roles from bottom up
and requires top management backing resources and
visibility to support. 19
20. MAIN IDEAS OF ISO 14001:
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WASTE PREVENTION
Prevent leakage, reduce waste and run machine with efficiency and
utility
ENERGY CONSERVATION
Conserve energy as needed and find new methods of energy
conservation
POLLUTION CONTROL
Air, water and soil pollution.
21. SHORTCOMINGS OF
ISO 14001
STANDARDSTANDARD:
Management standard and not a performance
standard.
It fails to differentiate between pollution
prevention and pollution control.
The certificate does not absolve an organization
from compliance with existing environment
legislations.
The standard is also being viewed as a system
that will privatize environmental regulation.
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22. BENEFITS OF ISO 14000:
Any organization or corporation can:
Protect human health and the environment
from the potential impacts of its activity,
products and services.
Assist in manufacturing and improving the
quality of the environment.
Meet customer’s environmental expectations.
Maintain good public and community
relations.
Provide insurance at a reasonable level.
Satisfy vendor certification criteria.
Improve cost control.
Gain an enhanced image and market share.
Provide resource conservation.
Provide confidence to interested parties.
Provide effective technology development.
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24. ISO 26000
International Standard
providing guidelines for social responsibility (SR) named
ISO 26000 or simply ISO SR
Published on November 1, 2010.
Its goal is to contribute to global sustainable
development, by encouraging business and other organizations to
practice social responsibility to improve their impacts on their workers,
their natural environments and their communities.
ISO 26000 provides guidance
on how businesses and organizations can operate in
a socially responsible way.
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25. 01 02 03 04
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ISO 26000
Recognizing social
responsibility and
engaging
stakeholders.
Ways to integrate
socially responsible
behavior into the
organization.
The seven core subjects
and issues pertaining to
social responsibility:
organizational
governance, human
rights, labor practices,
the environment, fair
operating practices,
consumer issues, and
community involvement
and development.
The seven key underlying
principles of social
responsibility: accountability,
transparency, ethical behavior,
respect for stakeholder
interests, respect for the rule of
law, respect for international
norms of behavior, and respect
for human rights.
The ISO 26000 standard provides guidance on:
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SCOPE OF
ISO 26000
Assist organizations in addressing their social
responsibilities while respecting cultural, societal,
environmental, and legal differences and
economic development conditions.
Provide practical guidance related to making
social responsibility operational.
Assist with identifying and engaging with
stakeholders and enhancing credibility of reports
and claims made about social responsibility.
Emphasize performance results and
improvement.
Increase confidence and satisfaction in
organizations among their customers and other
stakeholders.
Achieve consistency with existing documents,
international treaties and conventions, and
existing ISO standards.
Promote common terminology in the social
responsibility field.
Broaden awareness of social responsibility
27. ISO 27000
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• ISO/IEC 27001 formally specifies an Information Security Management System (ISMS), a suite
of activities concerning the management of information security risks.
• The ISMS is an overarching management framework through which the organization identifies,
analyzes and addresses its information security risks.
• The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to
the security threats, vulnerabilities and business impacts - an important aspect in such a
dynamic field, and a key advantage of ISO27k’s flexible risk-driven approach as compared to,
say, PCI-DSS.
• The standard covers all types of organizations (e.g. commercial enterprises, government
agencies, non- profits), all sizes (from micro-businesses to huge multinationals), and all
industries or markets (e.g. retail, banking, defense, healthcare, education and government).
This is clearly a very wide brief.
INFORMATION SECURITY MANAGEMENT
28. ISO 27001 (27000 FAMILY) - MYTHS
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“The standard requires…”
The standard requires passwords to
be changed every 3 months.” “The
standard requires the disaster
recovery site to be at least 50 km
distant from the main site.”
“We’ll let the IT department handle it”
This is the management’s favourite –
“Information security is all about IT, isn’t it?”.
The most important aspects of information
security include not only IT measures, but
also organizational issues and human
resource management, which are usually out
of reach of IT department.
“We’ll implement it in a few months”
You could implement your ISO 27001 in 2 or 3
months, but it won’t work – you would only get a
bunch of policies and procedures no one cares
about. Implementation of information security
means you have to implement changes, and it
takes time for changes to take place.
“The only benefit of the standard is for
marketing purposes”
We are doing this only to get the
certificate” Well, this is (unfortunately)
the way 80 percent of the companies
think. Not saying that ISO 27001
shouldn’t be used in promotional and
sales purposes, but you can also
achieve other very important benefits
29. THE PRODUCT NAMED AFTER ISO
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The fact that many of the ISO-created standards are ubiquitous has led, on occasion, to common usage of
"ISO" to describe the actual product that conforms to a standard. Some examples of this are:
CD images end in the file extension "ISO" to
signify that they are using the ISO 9660
standard file system as opposed to another
file system—hence CD images are
commonly referred to as "ISOs."
Photographic film's
sensitivity to light, its "film
speed," is described by ISO
5800:1987.
Virtually all computers with CD-ROM drives
can read CDs that use this standard. Some
DVD-ROMs also use ISO 9660 file systems.
Hence, the film's speed is often referred to
as its "ISO number."
30. ISO 22000 - FOOD SAFETY MANAGEMENT
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The ISO 22000 family of International Standards addresses food safety management.
The consequences of unsafe food can be serious and ISO’s food safety management standards
help organizations identify and control food safety hazards. As many of today's food products
repeatedly cross national boundaries, International Standards are needed to ensure the safety of the
global food supply chain.
31. ISO 50001 - ENERGY
MANAGEMENT
Using energy efficiently helps organizations
save money as well as helping to conserve
resources and tackle climate change. ISO
50001 supports organizations in all sectors to
use energy more efficiently, through the
development of an energy management system
(EnMS).
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40. The SSS QMS PDCA cycle can be described
briefly as follows:
Plan: SSS establishes the objectives of the
QMS and its processes, and the resources
needed to deliver quality service in keeping with
customers’ needs and expectations, and in
accordance with the SSS policies. Potential
risks and opportunities are also identified and
addressed at this stage.
Do: SSS implements and puts into effect what
has been planned.
Check: SSS monitors, and where applicable,
measures its processes and resulting
products/services against planned activities,
conducts regular Internal Quality Audits, checks
if customers’ needs and requirements are met,
and reports the findings.
Act: SSS takes actions based on the results of
the monitoring, measurement and audit to
improve its performance, as necessary.
