Emotional intelligence = ROBY

EMOTIONAL INTELLIGENCE
ARISE TRAINING & RESEARCH CENTER
- ROBY
R
ARISETRAINING & RESEARCH CENTER

SL.NO YEAR AUTHOR CONCEPTS
1 1920 THORNDIKE SOCIAL INTELLIGENCE
2 1935 DOLL SOCIAL COMPETENCE
3 1940 WECHSLER NON-INTELLECTIVE INTELLIGENCE
4 1948 LEEPER EMOTIONAL THOUGHT
5 1966 LEUNER EMOTIONAL INTELLIGENCE
6 1973 SIFNEOS “ALEXITHYMIA”(COGNITIVE EFFECTIVE DEFICITS)
7 1983 GARDNER PERSONAL INTELLIGENCE
SL.NO YEAR AUTHOR CONCEPTS
8 1983 STERNBERG PRACTICAL INTELLIGENCE
9 1985 BAR-ON “EQ”
10 1989 SAARNI EMOTIONALCOMPETENCY
11 1990 SALOVEY&MAYER EMOTIONAL INTELLIGENCE
12 1994 BAGBY&TAYLOR TAS(TORONTOALEXITHYMIA SCALE)
13 1995 DANIELGOLEMAN EMOTIONAL INTELLIGENCE
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1. Mathematical-logical
2. Verbal-linguistic
3. Bodily- kinaesthetics – PHYSICAL ACTIVITY
4. Musical
5. Visual-Spatial
6. INTERPERSONAL
7. INTRA PERSONAL
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1. Knowing one’s emotions.
2. Managing emotions.
3. Motivating oneself.
4. Recognizing emotions in others.
5. Handling relationships.
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WHAT PEOPLE DO IN COMMON ?
FREEZE
FRIGHTENED
FLIGHT
ANCIENT PEOPLEWERE DOING = DARWIN
“SURVIVAL OFTHE FITTEST”
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INTRAPERSONAL
 Stress HandlingTechniques
 Self Management
 Developing Positive Self-Talk
 Keeping Motivated
 Happiness
INTERPERSONAL
 Communication Strategies
 AssertivenessTechniques
 Transactional Analysis
 Handling Difficult People
 SellingTechniques
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SIGNALS
=5
SENSES
THALAMUS
TRAFFIC
CONTROLLER
CORTEX
AMYGDALA
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SIGNALS
=5
SENSES
THALAMUS
TRAFFIC CONTROLLER
CORTEX
AMYGDALA BYEPASS AND
SEND DIRECTLY
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"Knowing others and knowing oneself, in one
hundred battles no danger. Not knowing the
other and knowing oneself, one victory for
one loss. Not knowing the other and not
knowing oneself, in every battle certain
defeat."
= SunTzu,TheArt ofWar
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 “When angry, count to ten before you speak;
if very angry, an hundred.”
-Thomas Jefferson
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According to Mayer, there would appear to be
three ways in which people deal with
emotions:
• Self-aware – people are aware of their
emotions.
• engulf – people feel overwhelmed by their
emotions.
• Accepting – people accept their moods.

MY LEVEL OF
SELF-ESTEEM
INFLUENCE
MY
BEHAVIOUR
THEIR
OPINION
INFLUENCES
MY SELF -
ESTEEM
THEIR
OPINION
AFFECT
THEIR
BEHVIOUR
TO ME
PEOPLE I MET
SEE ONLY MY
BEHAVIOUR
THEY REACT
TO MY
BEHAVIOUR
THEY
DEVELOP
OPINION
ABOUT ME
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 Andrew Carnegie, a Scotsman, emigrated to the United
States and built up a very successful steel company - US
Steel. He sold it in 1900 for $350m and maintained that he
would leave this earth with the same wealth in which he had
arrived. He was true to his word and put his money into the
Carnegie Foundation which endowed thousands of libraries
around the world. It is clear that he had emotionally
intelligence and on his gravestone were inscribed the words,
“Here lies a man who knew how to get people to work for
him that were better than he was”
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 Stress is effectively any interference that
disturbs a person’s healthy mental and
physical wellbeing, occurring when the body
is required to perform beyond its normal
range of capabilities. It is caused when the
body is placed under physical or
psychological stress.
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POSITIVE STRESS:A cricket or football matchWON under a prolonged
pressure
NEGATIVE STRESS:A cricket or football match LOST under a prolonged
pressure
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The most commonly reported causes of stress
at work include:
 A feeling that one's reward is not matched by
levels of responsibility and effort.
 Inadequate time to complete the job properly.
 No clear job description or chain of
command.
 No recognition or reward for doing well.
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 No way to voice complaints.
 Too much responsibility with too little
authority.
 Un-co-operative fellow workers.
 Lack of effective communication and conflict
resolution.
 Lack of job security. Long working hours.
 Excessive time away from home and family.
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 Office politics and conflict among staff.
 Prejudice in the workplace.
 Unpleasant or hazardous working conditions.
 No opportunity to use personal talent and
ability effectively.
 Bullying or harassment.
 Feeling powerless.
 Continuous unreasonable performance
demands.
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 High absenteeism and staff turnover levels.
 Workplace accidents.
 Interdepartmental conflict.
 Deterioration in industrial relations.
 Reduction in long-term productivity.
 General dissatisfaction, low morale and poor
work performance.
 Reduces commitment and motivation.
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 Physical: Increased heart rate, perspiration
and respiration. Chest palpitations, sweaty
palms, dry mouth, muscle tension,
restlessness and nausea. Long term effects
include backache, stomach ulcers, migraine,
high blood pressure, heart trouble,
depression, weakened immune system and
irritable bowel syndrome.
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2. Emotional: Periods of anxiety, crying,
feeling of hopelessness, panic attacks and
irritability.
3. Behavioral: Changes in sleeping and eating
patterns, increased smoking, alcohol
consumption, nail biting, absenteeism form
work.
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 Mental/cognitive: Indecision, not thinking
clearly, confusion, lack of concentration,
forgetting, interpretation leading to
overreacting.
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Read the questions below and circle the
number which best reflects how often you
have had that symptom in the last three
months, using the following scale:
Scale: 1 =hardly ever, 2 = sometimes, 3 = often,
4 = very often
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 I feel nervous, anxious, ill at ease 1 2 3 4
 I feel keyed up, over excited 1 2 3 4
 I worry excessively 1 2 3 4
 I become confused or forgetful 1 2 3 4
 I have difficulty concentrating 1 2 3 4
 I feel generally irritable 1 2 3 4
 I become depressed 1 2 3 4
 I feel bored or apathetic 1 2 3 4
 I feel my heart pounding 1 2 3 4
 I breathe rapidly 1 2 3 4
 I develop headaches or eye tension 1 2 3 4
 I experience low back pain 1 2 3 4
 I am short tempered with others 1 2 3 4
 I become withdrawn 1 2 3 4
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 I am achieving less than normal 1 2 3 4
 My stomach becomes upset 1 2 3 4
 I feel light headed or faint 1 2 3 4
 My mouth and throat become dry 1 2 3 4
 I develop nervous twitches 1 2 3 4
 I can't sit or stand still 1 2 3 4
 My muscles become tense and stiff 1 2 3 4
 I stutter or stammer when I speak 1 2 3 4
 I clench my jaw or grind my teeth 1 2 3 4
 My hands and fingers tremble 1 2 3 4
 My appetite changes markedly 1 2 3 4
 I sleep too long, stay in bed 1 2 3 4
 I suffer from insomnia 1 2 3 4
 I have minor accidents/make more mistakes 1 2 3 4
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 I have conflicts with co-workers 1 2 3 4
 I take lots of sick leave 1 2 3 4
 I use alcohol excessively 1 2 3 4
 I am afraid of violent confrontation 1 2 3 4
 I experience exaggerated fears or phobias 1 2 3 4
 I have constant financial difficulties 1 2 3 4
 I have constant feelings of not being worthwhile 1 2
3 4
 I have too many pressures at one time 1 2 3 4
 I have difficulty carrying responsibility 1 2 3 4
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 I find it difficult to cope with frustrating situations 1 2 3 4
 I can't handle a demanding environment 1 2 3 4
 I have difficulty relaxing 1 2 3 4
 I find it hard to communicate 1 2 3 4
 I have unreal expectations of my relationships 1 2 3 4
 I feel obligated to others 1 2 3 4
 I experience lack of recognition and approval from others 1 2
3 4
 I am resistant to change 1 2 3 4
 My co-workers often seem hostile 1 2 3 4
 I feel unappreciated, unsupported 1 2 3 4
 I feel lonely, isolated 1 2 3 4
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 Scoring:There are no right or wrong scores
for this quiz! Obviously, the lower your total
score the better.This quiz is designed really
to draw your attention to the myriad of stress
symptoms you may have been disregarding.
Any item you have marked as a three or four
indicates a potential problem that warrants
your attention.
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Exercise: Exercise is widely acknowledged as
beneficial in reducing anxiety levels. When you are
nervous, angry, or upset, you can release the build up
of pressure through exercise or physical activity.
Exercise burns up adrenaline and produces helpful
chemicals and positive feelings. Running, walking,
working in your garden, yoga, soccer are just some
of the activities you can try. They can help reduce the
outward symptoms of stress and provide an
emotional respite.
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 One of the major symptoms of stress at work is the
feeling that there are just not enough hours in the day
for you to do everything that needs to get done.
Trying to take care of everything at once can seem
overwhelming and, as a result, you may not
accomplish anything. Instead, make a list of what
tasks you have to do and then do one at a time,
checking them off as they’re completed. Give
priority to the most important ones and do those first.
Ask to attend a time management course if you feel
this will help.
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 When we are stressed we often feel too busy
to take lunch breaks and feel too tired in the
evening to cook for ourselves. We often then
resort to eating ‘convenience’ foods and
‘junk’ foods. Balanced healthy diet is
essential.Assess the current diet and identify
where improvements should be made and
commit to those improvements.
R

 The best strategy for avoiding stress is to
learn how to relax.There are many relaxation
exercises which can be done in the
workplace.The most common of these is to
learn breathing techniques. Relaxation can be
learned by anyone and costs nothing.Yoga,
meditation, and massage are commonly used
as methods of relaxation.
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 It helps to talk to someone about your
concerns and worries. Perhaps a friend,
family member, colleague, or counselor can
help you see your problem in a different light.
If you feel your problem is serious, you might
seek professional help from a counselor.
Knowing when to ask for help may avoid
more serious problems later.
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 Stress leads to hyperventilation or over
breathing. Diaphragmatic breathing
counteracts the stress response. Place one
hand on the diaphragm (the stomach area
between the rib cage). Push this part out
when breathing in and let it rest when
breathing out. When breathing out, hold the
breath.This replaces oxygen levels in the
bloodstream and increases carbon dioxide.
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 If there are things at home or at work that
you just can't or don't want to do, learn how
to say no. And don't commit to new things
just because you feel you have to. Don’t take
on more than you can handle.This is dealt
with in more detail in the section on
Assertiveness
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“Self management is the degree to agree
themselves for their own mistakes, correction
,own training, career development.”
- Roby
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Self-esteem is the extent to which one has a positive image of oneself
and a measure of the extent to which one approves of and accepts
oneself and regards oneself as praiseworthy, either absolutely or in
comparison with others. Self-esteem has been linked to career decisions
and behavior.
Employees that have a high level of self-esteem are
likely to have a strong sense of self-efficacy, which
implies that they have strong expectations that they can execute the
behavior required for
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“If you think you can, or think you can’t, you’re
probably right.”
- Henry Ford
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SELF BELIEF
SELF IMAGE
SHED STRESS
POSITIVE
THINKING
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“Success is not final, failure is not fatal: it is
the courage to continue that counts.”
- Winston Churchill
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 Get motivated every day: Motivation
does not automatically last.You have to
renew it each and every day.You simply
have to realize that if you want to stay
motivated over the long term, it is
something you will have to apply to
yourself each and every day.
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 Have a vision for your life: Remember
to have a vision.You have to have a vision
that is suitable to motivate you. Set goals and
sufficient rewards.
 Develop a plan and stick on to achieve the
plan.
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ENERGISEYOUR BODY
ENERGISEYOUR MIND
ENERGISEYOUR SPEECH
MAKEATREND SET IN ALLYOUR ATTITUDE

SMART – GOALS
S= SPECIFIC
M= MEASURABLE
A=ACHIEVABLE
R=RELEVANT
T=TIME BOUND

TALENT OR SKILL OR KNOWLEDGE

“Things may not go well always it
may play in a zig – zag manner.
Make sure you feel good about
yourself”.

“It’s too easy in life to blame others and place
the responsibility for failure on them.
Before you begin to think about other people
and how to deal with the problems you
perceive they present let’s make sure you
have thought about your own attitude”.

 Recognize your own defensive mechanisms
 TRYTO SLOW DOWNYOUR REACTION
 INVESTIGATE,EVALUATE,OMMIT

AWARENESS OF FEELINGS:
“Recognize ones emotions and feelings”
Know others EMOTIONS = FEELING
NameWHY AND LABELTHEM

FEELINGS
THINKING
WORDS &
SAYINGS
FEELINGS OF EMOTION
TO ACTION

 PERFORMANCEATWORK
 QUALITY OF EXPERIENCE ATWORK
 RELATIONSHIPWITH OTHERS

 AWARE OFTHEIR
STRENGTH,FRAILTY,EMOTIONAL
BOUNDARIES IN RELATIONSHIP
 REFLECTIVE AND UNDERSTANDINGTHE
POWEROF LEARNING FROM EXPERIENCE

 OPENTO CANDID FEEDBACK
 NEW PERSPECTIVE
 CONTINOUS LEARNING & SELF
DEVELOPMENT

1.PERFECTIONISTS 6.QUESTIONERS
2.HELPERS 7.ENTHUSIASTS OR
3.ACHIEVERS ADVENTURES
4.ROMANTICS 8.BOSSES
5.OBSERVERS 9.PEACEMAKERS

 A psychometric test designed by Carl Jung
in his book “PSYCHOLOGICAL
TYPES”,1921.
 To take the test visit the URL:
http://humanmetrics.com/cgi-
win/Types2.asp

EMOTIONAL INTELLIGENCE
LEARNTO BE HAPPY ATWORK PLACE
AND
SOYOUR LIFETOO

PeterWarr a Professor of work psychology -
25% of our lives is at work
HAPPY
IT IS NOT IN DOINGWHATYOU LIKE
WHEREAS LIKINGWHATYOU DO
- James M Barriers Scottish author
and dramatist

HAPPINESSCAN BE ATTAINED BYTRAINING
THE MIND
1. ALWAYS SMILE
2. STOPWORRYING
3. DOTHINGS DIFFERENTLY
4. HAVE BREAK FROMWORKTO HAVE FUN
5. ENSURE GOOD NIGHT SLEEP
6. EAT NUTRIOUS FOOD AND EXERCISE

ONEOFTHE BEAUTIFULCONCEPTSTHAT
BUDDHA HAS GIVENTO HIS DISCIPLEWAS
THAT A WELL ORDERED MINDWILL DO
GREATER GOODTO A MAN THAN A FRIEND
OR MOTHER OR ANYONE INTHISWORLD”

1.EMOTIONAL INTELLIGENCE
A MAN COVERINGWITH BLANKETWHEN IN
COLDWEATHERWHEREAS YOGI SITS
COMFORTABLY IN SNOW INTHE
HIMALAYASWITHOUT EVEN PROPER
CLOTHES

 Emotions are powerful sources of energy.
They arise in us and activate our values,
shape our behavior.
 Daniel Goleman, refers emotions to a feeling
and its distinctive thoughts, psychological
and biological states and range and tendency
to act.
 Emotion is an instant plan for handling life
that evolution has instilled in us.

 When a person is in fear the blood goes to the
large skeletal muscles such as in the legs
making it easier to run fast.
 When in happiness, there is an increased
activity in the brain centre. This prevents
negative feelings and increases available
energy.
 Sadness brings a drop in energy.

1. DIET CONTROL
2. SPIRUTUALISM
3. THINK BEFOREYOU SPEAK
4. YOGA AND MEDITATION
5. POSTURE

Our Mind is like a monkey which jumps from
one place to another restlessly
1. Dissatisfaction
2. Distress
3. Disgust with others

Our mind is also like as strong as an elephant
Which when being tamed can pull greater burdens
in life and succeed.
Which can erode six c’s of cancers
1.CYNICISM 2. CRITICISM
3.COMPARING 4.COMPETING
5.COMPLAINING 6. CONTENDING

HAVE A CONTROL OVER WORDS
KEEP IT SHORT AND SIMPLE
Half of the problem sheds when this is practiced

 ROOTS-------WATER
HONESTY,UPRIGHTNESS,STRAIGHTFORWA
RD,SINCERETY,LOYALTY
 SOIL--------FRIENDSHIP
 FLOWER ------- CHARACTER
 FRUITS ------ MASTERINGTHE MIND(TASTY)

Physical sickness can be
cured but mental
sickness ?
Change
yourself
1.Flexible to change
2.Temperament
3.Empathy

 For true success ask yourself these four
questions:Why?Why not?Why not me?Why
not now?- JamesAllen
 Learn from yesterday, live for today, hope for
tomorrow.The important thing is to not stop
questioning.-Albert Einstein
 Imagination is more important than
knowledge. Knowledge islimited.Imagination
encircles the world.- Albert EinsteinARISETRAINING & RESEARCH CENTER

Emotional intelligence = ROBY

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