TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
Changing the game of user experience — refresh, renew, reimagine
1. A collaboration of:
Changing the Game of User Experience
Refresh, Renew, Reimagine
Paul Kurchina
Connector, Analyst, and Community Catalyst, KurMeta Group
Harold Hambrose
CEO & Founder, Electronic Ink
6. Look Who Drives Business Process
Applications Software
Key Performance Indicators
Sample Performance KPI’s
Order Fulfillment Turnaround
Procurement Lead Time
Manufacturing Costs as % of Price
Profit & Loss/Client Loyalty
Driver Competency
Order
Fulfillment
Procurement Production
Major Business
Processes
Features
User Experience
Driving Business Processes
8. “[Those] who are familiar with wildly popular websites such as Amazon and e-Bay will certainly have noticed that no training whatsoever
is required at those sites. Why? Because of a very high degree of usability. I have yet to hear of an Amazon super user network.”
http://sapsearchlight.blogspot.com/
Cut to the Chase with Usability
11. After 30 years, it’s no longer a matter of if but what.
Refresh, renew, reimagine.
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12. • Innovation no longer = computerization
Last 30 years of innovation defined by the computerization of business
Process and technology led – build it and they will come (do what we need)
• Anything is possible, now what?
The answer isn't in the technology, but what you do with it
Define direction, then define a strategy
• Relax, the software you already own may be a fine.
The UX is pliable – and ripe with opportunity
• Missed opportunities are still there for the taking
Configuration and setup: recall how this was done
It’s not if, but what.
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13. After all, I deployed this system.
I don’t want to upset any apple carts.
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14. • Different types of surgery for different reasons, with
different effects
SAP Screen Personas – think ”Lifestyle Lift”
Enterprise mobile – think “open heart surgery” or “psychotherapy”
Avoid complications: Borrow from reputable sources and contexts.
Go easy - think “homeopathic”
• Diagnosis is the first and most important step
Observe, listen, understand. Don’t react.
Think surgery – not demolition.
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27. • What design is… and isn’t.
Problem Definition – not a taste making
Communication – not a stylist
Model building / solution definition / risk management
• Who is a designer… and who isn’t.
Some say we all have the capacity to be designers
Collaborator, listener, observer
Business analyst… may be too unlikely to challenge assumptions and convention.
Technologist…may be too challenging to shake the limitations of the materials.
Design & Designers
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28. • Who.
A person(s) capable of asking, “Why are we doing this, and how do we know we
should?”
Can appreciate the concerns and challenges of business and technology.
Is ultimately true to the human audience of any strategies or tactics.
Knows the difference between tool and technique.
• What.
Leads application of human-centered thought and practice.
An organization that recognizes the value of design.
• Where.
Within IT? Within the business? In between?
Design Center of Excellence
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29. Driving procedural & technological change
Through the lens of human capital
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30. SAP Recommendations for Customers
1. UNDERSTAND SAP User Experience Strategy
2. DEFINE and EXECUTE Customer UX Strategy
• Identify your UX pain points and areas of high business value
• Investigate which NEW and RENEWED applications are available
• SAP Business Suite Road Map for User Experience
• www.sapsolutionbrowser.com
• www.sapimprovementfinder.com
• Evaluate ENABLING tools
• Follow SAP’s design directions when building new SAP applications
• experience.sap.com
• Follow SAP’s user interface technology strategy
• Use Floorplan Manager and SAP UI5 for building new applications
• Use NetWeaver Business Client and the Portal as UI client
3. LEVERAGE Design Services
31. UX Improvement Strategy
A Joint Effort between SAP and Customers
Fiori
Suite Renovation DIY Enablement: SAP Personas
Best Practice Enablement: UX Services
RENEW ENABLE (DIY)NEW
32. Making Informed Design Decisions – SAP Context
GATEWAY
Context of Use
Users
Needs
User
Requirements
User
Stories
Requirements
Models
CapabilityContent
Channel
Business
Application
?
Vishal Sikka 2010. "Timeless Software"
Inform
Fit-to-Purpose Solution
Understanding User Needs
and Work Practices
App
Design
33. Building Fit-to-Purpose Solutions (examples)
Enable (blue-collar) worker to
perform self-service tasks
Supporting knowledge-
intensive tasks that are
core for users
Supporting knowledge
worker with ring
activities (non-core)
Well defined tasks
Limited set of options
Pre-defined default values
Information-intensive
Optimized interaction
Rich-visualization
Single purpose
Zero training
Light-version
FioriSAP Personas
SAPGUI (on ITS) SAPUI5 on NW Gateway
34. Consumer-grade UX On Multiple Channels
Fiori: A radically new experience on all devices
Responsive Design
41. • The system you own may be the system you need.
• In the UI, technology isn’t the challenge
• Informed modification (large and small) may make all the
difference.
• Business Requirement never equated to User
Requirements. They never will.
• Design holds great promise. Think Human Truth.
• Don’t repeat the past.
For immediate consideration.
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42. Paul Kurchina Paul@Kurchina.com
Connector, Analyst, and Community Catalyst, KurMeta Group
Harold Hambrose HHambrose@electronicinc.com
CEO & Founder, Electronic Ink
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THANK YOU