1. RICK STEBBING DIRECTOR OF OPERATIONS
604-931-7969  rick.stebbing@telus.net 317-1132 Howie Avenue  Coquitlam, B.C.  V3J1V1
Seasoned operations and service management profession with more than 15 years of experience providing outstanding
warehousing and transportation services in the warehousing and transportation industries. Analytical strategist skilled
in streamliningoperationsand buildingteamsthat provide outstandingcustomer service Collaborative leader continually
focused on buildingrelationshipsand promotingsynergy across businesslines and global units to drive positive change,
cohesive, comprehensive business approaches and enhanced profitability. Areas of Expertise include:
 Client Retention  Training & Development  Employee Engagement
 Process Improvement  Inventory Management  Vendor Management
 Quality Control  Customer Service  Human Resources
EXPERIENCE & NOTABLE CONTRIBUTIONS
YRC Reimer Express  Burnaby, BC  2014-2016
OPERATIONS SUPERVISOR
 Manage daily customer and driver issues as they arise and maintain safe environment
 Complete daily, weekly, and monthly confidential reports
 Confidential reports for daily/weekly/monthly activities
 Dispatch for over 25 companies and 3rd partydriversand ensure timelydeliveryand pick up for Canada and USA
BEKINS MOVING AND STORAGE  Richmond, BC  2008-2014
ASSISTANT OPERATIONS MANAGER
 Managed a 25-person warehouse and delivery team and oversaw a 30,000 square foot warehouse
 Achieved accident rate below 5% by monitoringteams to ensure outstanding customer service, on-time delivery,
and low accident ratings
 Maintained $1.3M annual key corporate contract and attained +90% client satisfaction levels year-over-year
 Ensured seamless, timely delivery by providing single point of service to address transportation issues
 Trained employees on warehouse tracking systems, monitoring compliance inventory management procedures
ACCOMPLISHMENTS:
 Reduced customer move daywait timesby 90%, and reduced unscheduled maintenance by90%byimplementing
a 6 month fleet maintenance schedule
 Reduced absenteeism by 20% by introducing monthly staff meetings, reward and recognition programs, and
addressing employee concerns
LAWRENCE DISTRIBUTION  Delta, BC  2007-2008
AFTERNOON SUPERVISOR
 Managed 35 truck dispatch service in high volume transportation center servicing ship and rail centers
 Scheduled 100+ daily shipments, emphasizing accurate resource and equipment booking
 Liaised with Port Duty Manager to coordinate bookings and mitigate penalties for late shipments
 Hired, trained, mentored, and terminated employees
 Coordinated $1M in leased equipment while avoiding lease termination penalties
ACCOMPLISHMENTS:
 Reduced customer complaints and administrative delays through one-point-of service shipping issues
 Reduced shipping penalties by 95% by vigilantly ensuring on-time delivery and accurate scheduling
COLDSTAR FREIGHT  Richmond, BC  2006-2007
TERMINAL MANAGER
 Recruited, hired, and trained warehouse staff and supervised 20 drivers in 20,000 foot warehouse
 Managed high profile commercial accounts including Sysco, Neptune, Thrifty Foods, and JM Schneider
 Recruited and trained warehouse staff; led training sessions focused on quality control, inventory management
processes, and safety prodigals.
 Built highly unified, cross functional work teams that streamlined communications for planning
deliveries/appointments
ACCOMPLISHMENTS:
 Reduced spoilage by 50% by introducing monitoring system for goods, storage, and delivery

2.  Decreased employee tardiness by introducing performance coaching and progressive discipline
WASTE MANAGEMENT CO  Coquitlam, BC  2005-2006
WEEKEND MANAGER
 Managed 35 person team and dispatch service for 25+ vehicles servicingLower Mainland commercial properties
including Army and Navy Stores, Union Missions, McDonald's Restaurants.
 Coordinated repairs and accident responses and reallocated equipment and personnel based on priorities
 Completed maintenance reports and apprised senior management of operation issues
ACCOMPLISHMENTS:
 Decreased equipment downtime, reduced operational costs, and increased efficiency by 80% by introducing
preventative maintenance program
BEST BUY CANADA  New Westminster, BC  2004-2005
BUSINESS OPERATIONS SPECIALIST
 Monitored +1,000 SKUs to ensure corporate security compliance and inventory levels
 Organized corporate merchandising strategies focused on optimized customer engagement and sales
 Project team member for 5 new store openingsin Vancouver and Montreal: managed set up crews and monitored
to ensure compliance with corporate plan for new store lay-out
ACCOMPLISHMENTS:
 Increased sales by introducing departmental cashier terminals, providing more responsive service
 Increased sales and decreased competitor comparison shopping by reconfiguring department to feature brand
and better outline product features, showing that we had the best cost and service options
STAR LIMOUSINE  Vancouver, BC  2002-2004
DISPATCH AND PLANNING MANAGER
 Managed and scheduled limousine service providing 24/7 service to exclusive corporate client base.
 Managed and scheduled over 100 drivers and 33 vehicles ensuring on-time pickup and delivery, with high level
of safety and professionalism.
ACCOMPLISHMENTS:
 Increased customer satisfaction, and decreased overtime and absenteeism by introducing performance
management coaching
UNITED AIRLINES  CUSTOMER SERVICE SUPERVISOR
EDUCATION & TRAINING
Masters of Business Administration | UNIVERSITY OF WISCONSIN | Madison, WI
Bachelor of Arts degree | UNIVERSITY OF VIRGINIA
Specialized Training:
Level 1 First Aid – St. John’s Ambulance
Forklift Certification, Williams Machinery
Employee Recognition Task Team, United Airlines
Train the Trainer, United Airlines
Fuel & Load Planning, United Airlines
Restricted Radio License, Transport Canada