Resume

1. Laura A. Miller
2638 Wingdale Mountain Road
Poughquag, NY 12570
914-316-7998
Lauramiller6712@yahoo.com
OVERVIEW
High Energy, Customer Service driven, Supply Chain Leader with the proven ability to positively
impact the bottom line. Effective communicator and change agent, who coaches/develops high-
performance teams. Solid analytical skills with a strong business acumen, technically savvy
customer service liaison who learns on the fly; enjoys being hands-on, in the trenches, in a fast-
paced challenging work environments.
SUMMARY OF QUALIFICATIONS
 20+ years Supply Chain, Distribution, Logistics and Warehouse Management in all areas
including picking, packing, receiving, inventory control, shipping and returns
 15+ years Customer Service, Sales and Retail Management, building rapport with customers
such as Walmart, Target, Macys, Ross, Sur La Table, Williams Sonoma, Amazon, Whole
Foods, UNFI, Dot Foods,TSN and many independent accounts.
 $500k P&L responsibility for all Operational Functions
 Start Up Operations/3PL/Project Management
 Performance Management Monthly, Bi-Annual and Annual: Mentor/Coach/Train/Develop
 Warehouse Management Systems (WMS) Implementation and Labor Management Systems
(LMS); EDI; MS Office Applications; RF Scanners; Material Handling/Powered Equipment
PROFESSIONAL EXPERIENCE
2016- March 31, 2018 - Manager of Warehouse and Logistics and Customer service –
Popcorn Indiana Westport, CT
• Manage Freight and logistics for entire company
• Reduced freight costs from 12% to 7% in 6 month saving 2M in freight
• Managed our Business through three (3PL’s) in CA, IL,PA
• Managed and reduced freight claims
• Work with Scheduling team and Customer service to optimize inventory and orders
• Work with carriers and manufacturing teams
• Promoted to manage customer service team as well as Warehouse and Logistics
2014-2016 – Director of Operations – Continental Consumer Products – Greenwich, CT
• Manage our business through two (3PL) facilities in NJ and AZ
• Managed orders and invoicing for the entire company
• Manage inventory clerk
• Reduce freight costs in one year from $1M to $450K
• Work with VP of Sales to ensure customers are getting allocated quantities
• Utilize EDI for all the top retailers
• Routed orders for top retailers
• Member of Executive Leadership Team, which was responsible for decision making and the
overall management of the company.
2007 - 2013 - Customer Service Manager/Assistant Warehouse - Casabella - Congers, NY-

2.  Distribution/Customer Service Leader managing 7 Customer Support staff and 20+
Warehouse Associates for housewares and cleaning products distributor. One shift 100,000
sq. ft operation 200,000 shipped per week/70 truckloads servicing large Retailers such as
Big Lots, Christmas Tree Shops, Walmart, Target, Macys, Ross, Sur La Table, William
Sonoma, Amazon and many independent accounts.
 Assisted with systems implementation that improved shipping, inventory control, allocation,
order accuracy by 90% and tracking, increasing order turn around process by 25%
 Decreased order shipment process from a 72 hour to a 24 hour turnaround, increasing
number of shipments by 30%
 Managed Order allocations and backorders
 Supported Sales and acted as a liaison to Warehouse
 Updated Routing for the top 100 customers
 Minimize chargebacks by 30%
 Improved customer service and warehouse processes
 Managed Customer needs and complaints
 Set Goals for team and managed performance quarterly
 Managed Work Orders and allocated finished goods to orders and invoicing
 Worked directly with Buyers as needed to assist in order management .
2003 - 2007 - Director of Logistics - Bernardaud N.A. – New York, NY / Kearny, NJ
Managed team of 6 Supervisors and 40 hourly associates for world renowned manufacturer of
Limoges Fine China, servicing upscale retailers, hotels and restaurants worldwide. 75,000 sq.ft one
shift operation. 30 containers inbound/25-30 outbound trailers shipped weekly.
 Developed and executed transition plan from 3PL to self-operating distribution center
including site selection/relocation, layout and planning for equipment (rack, conveyor,
automatic sealer, peanut machine).
 Instituted an employee training program and met shipping target date
 Developed KPI/Metric program to align productivity with Budgeted Sales goals
 Reduced operating costs year over year by 35%
ADDITIONAL PROFESSIONAL EXPERIENCE
1994-2003- Puig USA Sales Service Manager/Customer Service Manager - Hawthorne, NY
1980-1994 - National Distribution Centers Operations Manager - Orlando, FL
EDUCATION
Westchester Business Institute - Business Management