Christopher Mizell has over 20 years of experience in logistics and customer service roles. He has held dispatching, planning, sales, and management positions with several moving and freight companies. Most recently, as an Interstate Planner/Salesperson for Forward Relocation, he created a successful freight hauler partner system that increased freight transportation and reduced costs by 45%. He aims to obtain a new logistics position that allows him to continue developing professionally.

1. CHRISTOPHER L. MIZELL
1204 Branum Ct – Raleigh NC 27523
(317) 832-9312 – chrismizell@hotmail.com
OBJECTIVE
To obtain a position in logistics that will utilize my professional skills and talents and provide an opportunity to
improve as a person and a businessman.
EXPERIENCE
INTERSTATE PLANNER / SALES
Forward Relocation / Forward Freight May 2015-Present
 Planner for Military Household goods division.
 Managed local crews.
 New business development for freight division.
➢ Created and developed successful freight hauler partner system to provide transportationfor 95% of
all military household moves
➢ Reduced cost of hauling DP3 shipments by 45%
➢ 99% on-time performance
DISPATCHER
Wheaton Van Lines, Indianapolis IN Oct 2010-May 2015
 Corporate dispatcherfor all mid-Atlantic and southeastern area agencies, covering 70+ drivers.
 Communicate shipment status with military bases nationwide.
 Clear military household shipments for delivery and/or storage using DPS software.
 Ensure drivers are meeting DOT regulations including inspections,physicals,and adhering to hours of service.
 Point of contact for customer for shipment status and pickup and delivery coordination.
➢ Highest on time delivery percentage of the department
➢ Trainer for new dispatchers
➢ Provides new driver orientation
➢ Point person for trouble shooting trips in order to meet hours of service and on time performance
➢ Member of committee for new dispatchsoftware development
BILLING DEPARTMENT MANAGER
Health 1st Physical Rehabilitation, Indianapolis IN March 2009-Oct 2010
 Managed claims filing, follow-up, collections, and reconciliation.
 Trained front office staff on use of office billing software.
 Point of contact between office and insurance companies.
➢ Created billing department within the practice
➢ Installed and managed the billing software
➢ Took practice from a paperclaim operationto a fully automated electronic claims process
➢ Decreased claimfiling to payment turnaround time by over 50% for the practice
DISPATCHER
Safeway Moving Systems, Indianapolis, IN Nov 2007-Feb 2009
 Dispatched 40+ drivers specializing in multi-stop line haul for the commercial cabinet industry.
 Implemented brokerage development to provide consistent profitable backhauls for shipping lanes.
 Processed driver payroll.
 Assisted in load planning of the fleet.
➢ Maintained 98.9% on time percentage
➢ Point person in department for finding backhauls for drivers

2. CHRISTOPHER L. MIZELL
1204 Branum Ct – Raleigh NC 27523
(317) 832-9312 – chrismizell@hotmail.com
DISPATCHER
Venture Logistics, Indianapolis, IN Feb 2005-Nov 2007
 Managed overnight dispatch operations covering 120+ drivers.
 Dispatched drivers in a just-in-time road feeder service for the automotive industry.
 Monitored and provided overnight dispatch support for satellite offices.
 Assisted day shift in load planning of fleet.
 Ensure drivers are meeting DOT regulations including inspections,physicals,and adhering to hours of service.
 Cold call sales to generate consistent backhauls for one way shipping lanes.
 Load planning and dispatch support for brokerage department.
➢ Point of contact for Fedex account
➢ Established phone sales process to generate business to provide consistent and profitable backhauls
➢ Authored written procedures to facilitate overnight dispatchoperations for satellite offices
➢ Extensive experience in TMW dispatching systems, Qualcomm, and AS400
SALES
The Chiller, Columbus, OH Nov 2003-Jan 2005
 Sales for NHL pro shop associated with The Columbus Bluejackets and The Chiller Ice Rinks.
CUSTOMER SERVICE REPRESENTATIVE,
Vision Service Plan, Columbus, OH July 2001-Sept 2004
 Provided customer service support for members of a major vision care insurance provider.
 Educated provider staff in plan details and the claims process.
 Dispute mediation and resolution with providers and customers.
SALES
New Horizons Learning Centers, Columbus, OH June 1999-July 2001
 Sales for technical and software computer training.
STATION MANAGER
Forward Air, Norfolk, VA 1997-1999
 Responsible for day to day management of operations and staff.
 Conducted sales activities in and around the Tidewater area.
➢ Exceeded revenue goals by over 20%
➢ Exceeded revenue projections every month from 1998-99
➢ Secured new warehouse location to accommodate expanded operations
➢ Identified and secured non-traditional revenue sources to utilize warehouse in down time
➢ Succeeded in becoming a Container Freight Station
CUSTOMER SERVICE REPRESENTATIVE
Forward Air, Columbus, OH 1995-1997
 Customer service support for air freight line-haul operations.
 Tracking and tracing of LTL and Full Truckload shipments.
 OS&D monitoring and investigation.
➢ Created and implemented procedures used to handle customer service communications with Virgin
Atlantic and Air France
➢ Chosen by Virgin Atlantic to be key customer service contact within Forward Air
EDUCATION
Wabash College; Crawfordsville, IN 1990-1994 Bachelor of Arts Degree
Professional and Personal References Available on Request