1.  First of all in my area there is no shopping malls or big
show rooms.so I donot have the opportunity to take
photos of these shops.
 Quality of the products speaks more than any other
advertisments in these shops.
 Shop owner &employees know name &address of the
customer in most cases.
 They help with the customers in knowing about the
products in their own language(multi cultural society
lives in our town)

2.  When there is a need to purchase we go in
 Door is open till the closing time of the shop
 Comfortable
 Name board Big but not flashy.
 Name board implies Quality of the product

3. plain. Feel like in home
Cement floor .In rainy days the floor sometimes get
dirty.
Normal lighting
Normally calm environment .
There is no music playing in the background
Airy &normal temperature
It is crowded with things
No distinctive smell

4.  cash registry is located near the entrance
 No security
 As long my purchase is over I will stay in the store
The environment influence the vlaue of things

5.  Immediately the owner & sales person initates
contact.owner will wish & receive you in a friendly
manner.
 Yes he will treat them according to their age.
 Customer to salesperson ratio3:1
 Yes .the sales persons using the store products
 The sales persons donot have uniforms.
 sales persons match the stores image

6.  Sache pockets like shampoo,coffee powder like things
they are hanging like rippons
 Yes central display of products.
 Products are arranged in the order of function
,price,brand
cosmetics,dail use food products
Groceery items
Expensive products are placed in somewhat higher
&behind closed glass doors

7.  Most of the time customers are accompanied with
family &friends .
 Middle age,children.
 They walk in the same path
 About minimun 10 to20 minutes maximum 1hour
 Yes customers touch the products &encouraged

8.  Most of the shops located near places like
banks,hotels,parks,or other meeting palces of the
people.
 When the product is not upto the satisfaction of the
customer the shop owner replace it or refund
 Many of the shops get advertised by customers voice.