1. CURRICULUM VITAE
REENA JOAO DIAS
Dubai UAE
0559307256
reenaalphonso@gmail.com
Career Goals:
To obtain a suitable position in an Organization according to my educational and professional qualifications. I would like
utilize my experience in a challenging yet friendly atmosphere, Appreciation for initiative drive and provide encouragement
for achieving positive results
Summary of Skills:
 Sound knowledge of the procedures and practices of the school
 Strong knowledge of reception and telephone etiquette and techniques
 Wide knowledge of general clerical and record-keeping techniques
 Familiarity with standard office practices, principles, and methods
 Good coordination and relationship building skills
 Ability to receive all incoming calls/inquiries and directs and relay messages
 Ability to provide information and assistance to students, staff and parents
 Possess good organizational and time management skills
 Highly skilled in handling front office activities independently
 Punctual and ability to perform tasks independently
 Effective written and verbal communication skills
 Skilled in major computer applications related to work like Microsoft Word, Excel, PowerPoint, Outlook and
the Internet
 Ability to perform tasks under pressure
Summary of Qualifications:
1990 – 2004 St. Anthony high school
2004 – 2006 St. Xavier high Secondary School Goa India
2006 – 2009 St. Xavier College Goa India
Academic Credentials
• Completed my Graduation (2009)
• Bachelor in arts (BA)
• Knowledge of Microsoft office, Desktop publication
Technical Skills:
 Highly skilled in using Microsoft Word, Microsoft Front Page
 Capable of browsing the internet through different browsers like, Internet Explorer, Mozilla Firefox
And Google Chrome
KEY ACCOMPLISHMENTS:
 Introduced new courses & prepared course objectives and outlines for the new courses
 Provided a variety of planned learning experiences using a variety of media and methods in order to
Motivate students
 Filed a report summary after each class and follow up with Case Managers
 Maintained professional competencies in the subject area and currency in instructional methodologies
Through professional associations and professional development

2. Professional Experience:
Worked at: Digicom computer Institute
Designation: Faculty (Teacher)
Duration: 1 Year
Responsibilities:
 One Year working experience in Digicom computer institution, as Faculty for Computer Science.
 Teaching student age from 14 to 60 years old.
 In-charge as well as faculty of institution
 Planning and conducting classes as per session plan.
 Impart basic and applied knowledge to students and assist students with the learning process and applying
The knowledge.
 Ensuring fair conduct of appraisals and student performance.
 Accurate and timely updating of batch files and Encore (central database) with records of education delivery
 Ability to provide the best practices to make the students expert in using computer
 Providing information regarding the basics of computer i.e. Word, PowerPoint and uses of the Internet
 Introducing the students with the various computer applications i.e. designing
 Teaching the students how to use computers for different purposes i.e. education, project work
 Assigning projects to the students so they can handle the applications in real world context
 Familiarizing students with the technical programs and inspiring them for being efficient in them
 Offering the fundamental education to the students
 Arranging the training programs for the students for being efficient in computer education
 Utilizing the technical skills of students by providing them the best practice programs
 Arranging the tests on a computer and providing the course material to the students
 Desktop publication adobe PageMaker 7.0, coral draw 12 and adobe Photoshop 7.0
Worked at: GKB HI TECH LENSES PVT LTD
Designation: Junior Executive (Receptionist, Office Assistant, Front office)
Duration: 5 Years 3 Months
Responsibilities:
 Detail-oriented Receptionist with knowledge of all office functions.
 Capable of multi-tasking administrative responsibilities in a fast-paced environment.
 Maintains telecommunication system (PABX) by following instructions in an integrated manner.
 Capable to Handel 300 lines at a time
 Answer, screen and forward incoming calls in a courteous and efficient manner
 Operating Telephone answer and forward calls, provide information, take messages And schedule appointments
As and when required.
 Transferring all incoming and outgoing calls to the respective departments or numbers.
 Superior telephone, customer service, and computer skills.
 Created and executed numerous projects using Excel and Power Point.
 Created and operated new referral tracking system.
 Initiated conferences to facilitate communication between clerical staff and management.
 Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 Maintains safe and clean reception area by complying with procedures, rules, and regulations.
 Maintains continuity among work teams by documenting and communicating actions, irregularities,
And continuing needs.
 Accurately receive and deliver messages
 Handle confidential and sensitive information in a discreet manner

3.  Perform general administrative duties including typing and preparation of correspondence
 Accept courier packages; prepare and organize delivery of courier packages
 Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
 Perform other duties as assigned or requested
 Letter typing in Word ,Entry in Excel
 Directly reporting to Managing Directors
 Day to day Email correspondence
 Posting of monthly telephone bills in excel sheet
 Handling inward out ward courier.
 Keeping record of all stationery.
 Coordinating with different showrooms
 Coordinating with courier peoples, tracking company couriers from net
Worked at: CRESCENT ENGLISH HIGH SCHOOL, DUBAI, and UAE.
Designation: Receptionist (2015 to till now)
 Dealing with high profile, demanding or difficult visitors.
 Receiving and meeting visitors in a professional manner.
 Signing people in and checking their identity.
 Handling enquiries efficiently.
 Organizing travel arrangements for staff
 Answering and forwarding phone calls.
 Keeping the reception area tidy.
 Issuing visitor passes.
 Ability to list carefully and quickly understand a person’s requirements.
 Directing visitors to where they want to go.
 Managed all incoming calls, answered them and directed it to the appropriate staff
member.
 Greeted all visitors with courtesy and guided them to their desired locations.
 Assisted the public, student and staff in their queries.
 Maintained a log of all visitors coming to the schools, issued passes through the Raptor
System.
 Assisted the staff members in distributing the student materials such as homework.
 Managed all mails and messages coming to the facility, sorted and distributed them
accordingly.
 Prepared reports on the computers such as the mailing lists and employee roster.
 Administered the mailings by preparing the mailings on computer.
 Updated all the necessary folders, managed the print shop requests and assisted in
preparing all emergency folders.

4.  Responsible for greeting parents, visitors and new students and help them regarding their
respective official requirements
 Handle the tasks of attending calls and keeping records of black & white correspondence
including couriers, letters and other posts
 Communicate with pupils and parents regarding official work through e-mails, internal
mails and telephonic calls
 Working as Secretary for Chairman, principal.
 Scheduling appointments
 Known HR JOB.
 Updating/maintaining client data-base
 Sending/ receiving mail through courier
 Organizing staff meetings and events including catering arrangements
 Scanning/ printing/ photocopying official documents
Handling School Registrar post for timing:
• Provide new students with information on registration procedures
• Assist students with enrollment procedures and provide them with information on
admissions
• Help students fill out registration and admission forms
• Take and record student information in predefined databases
• Ascertain that all student information is correctly inputted in the database by verifying
each entry
• Handle staff scheduling duties by ensuring that each staff member is assigned classes
according to his or her specific qualifications
• Assist students in determining subjects that they can / are eligible to take during each
semester
• Determine academic calendars and ensure that each student is aware of all school activities
• Respond to students’ inquiries regarding admission procedures and curriculum
• Provide support in distributing test papers and handle after school classes enrollment
procedures
• Perform school clerical duties and providing administrative support, answer phone,
schedule appointments and file documents.
• Register Student for school, send, receive and copy all student records Assisting
students and parents with information for registering.
• Input information to create new student records.
• Treasurer for the school Parent Teacher Organization, organize fund raisers for the
school.

5. • Prepared all monies and deposit monies from all fund raisers.
• Assist the homeless families with any transitions they may have.
• Prepared all student information needing to go home with students.
• Coordinator of all office procedures such as attendance and administrative support
such as creating and inputting student schedules in the data base.
• Print all student reports, student report cards.
• Other duties as assigned.
Areas of Interest:
 To work sincerely and perform my best to achieve the set goals of the organization
 To utilize my customer service skills in building good relationship with different levels of people
Special Skills and/or Abilities:
 Excellent interpersonal communication and customer service skills.
 Maintains professional appearance and demeanor at all times
 Strong leadership skills to lead students with the courses
 Excellent management skills
Computer Knowledge:
 Familiar with the computer applications
 Knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook.
 Ability to prepare and present presentations on Microsoft PowerPoint
 Graphics Tools: adobe Page Maker 7.0, coral draw 12 and adobe Photo shop 7.0
 Capable of browsing the internet through different browsers like, Internet Explorer, Mozilla Firefox and
Google Chrome
Strengths:-
 Good communication skill.
 Goal centered behaviors, patient and hardworking.
 Quick learner, always want to learn something new.
 Ready to take Challenges
Hobbies;-
Reading, Writing, Sketching, Painting, Listening to music, Traveling and a lot more.
Personal Details:-
Name : Reena Joao Dias
Date of Birth : 29 September 1987
Sex : Female
Religion : Catholic
Nationality : Indian
Marital Status : Married
Languages known : English, Hindi & Konkani
Passport No. :M4016606
Visa Status :Employment visa
Driving license
Light motor vehicle Indian driving license

6. Declaration
I declare that above particulars are true to the best of my knowledge.
(REENA JOAO DIAS)

7. Declaration
I declare that above particulars are true to the best of my knowledge.
(REENA JOAO DIAS)