1. Student Assistant
Position Description
General Description:
The Student Assistant provides support to the Resident Coordinator and to the professional staff of
Housing and Residence Life. The following expectations specify the nature of the position.
Qualifications:
The Student Assistant will:
 Be able to communicate and interact positively and effectively with staff and students
 Possess sound judgment and strong organizational skills
 Possess the ability to function autonomously
 Speak, read and write English fluently
 Be able to accurately type at least 40 words per minute
 Be familiar with word processing, computer data entry, filing and telephone reception
 Be familiar with Macintosh computers and PCs or be able to learn quickly
 Be able to work on prescribed time
 Maintain good disciplinary standing with Housing and Residence Life and with the University
 Be a current student of Cape Peninsula University of Technology
Responsibilities for Administrative Procedures:
The Student Assistant will:
 Help the Resident Coordinator in answering the phones and greeting visitors
 Assist staff and students by providing accurate information regarding Housing and Residence
Life and by using sound judgment to make appropriate referrals
 Use a computer to type letters, develop forms and develop publications
 Perform varied clerical duties such as filing, copying, running errands, answering the
telephone and assisting students
 Be familiar with all aspects of office operations
 Be familiar with the programs, services, policies and procedures of Housing and Residence
Life
 Be on time for work and work hours as scheduled
 Make effective use of work time
 Complete all tasks assigned in an accurate, prompt and thorough manner
Responsibilities to Residents & Visitors:
The Student Assistant will:
 Respond appropriately to questions, requests, and concerns of residents and visitors
 Be receptive and sensitive to residents and visitors when approached for assistance
 Refer problems or potential problems to a supervisor

2.  Provide accurate information to students and visitors concerning University and Housing and
Residence Life facilities, programs, policies, procedures and services
 Present a positive image of the University and of Housing and Residence Life through
conduct and appearance
Responsibilities to Supervisor:
The Student Assistant will:
 Keep supervisor fully informed of any events or conditions that might affect students, staff, or
visitors.
 Serve as a communication link between students, staff, and visitors
 Take initiative in suggesting and assisting with projects that might contribute to improving
operations and procedures
 Keep all matters confidential
 Be supportive of supervisor, staff and Housing and Residence Life
 Carry out all tasks and responsibilities delegated by supervisor
 Conduct ongoing self-evaluation and keep work up to acceptable standards
Responsibilities to Other University Personnel:
The Student Assistant will:
 Be familiar with the roles and responsibilities assumed by other University personnel
 Be friendly to and cooperative with other University personnel
 Understand the role of the Student Assistant as a part of Housing and Residence Life and
Student Affairs staffs and establish effective working relationships with all personnel