7. First impressions
Think before you speak
Different styles of speaking
Expressive style
Directive style
Problem-solving style
Meta style
8. Topic
Purpose of your speech
Get to know your audience
Organize your speech
Adding an introduction
Conclusion to your speech
9. Physical ways of communication
Creative and aesthetic non-verbal
communication
Sign language
Body language
Physical contact
11. Writing reflects you
Difference in letters and memo’s
Key to good letters
Format
12. Audience and purpose in mind
Designed for the awareness of your company
Two types of brochure
Image and information.
13. Keep pictures near to text
Use small tap indentations
Use bold or italics
Provide email address or phone number
No information on the back of the page.
14. Strongest image
Arrange photo’s
Put out interesting quotes or statements
Decide on how much space to give a story
15. Visual display of information
Photographs, signs, symbols and designs
Television and video clips are an electronic
form .
Telecommunications, intranet, e-mail and
internet.
16. Telephone
Voice and attitude
Answering the phone correctly
Voice mails
No unnecessary details
17. Message that is sent to people via computer
Less formal than a letter
Can be sent to anywhere within matters of
seconds
Benefits of e-mail
Faster than US postal service, cheap and
reliable, security and reduce transit and
paperwork.
18. Used for updating our skills and information
Vast information system
Allowing people to communicate, conduct
business, research and shop.
Other examples of how the internet is used
E-mails, discussion groups, news, travel and
weather.