CURRICULUM VITAEBHUPENDRA KUMARS/o Mr. Kundan RamVill. - Gwel ChauraPost Office- Ganai (Chaukhutia)Distt. Almora (Uttarakhand)E-mail: firstname.lastname@example.orgContact no. +919650258239, +919899250189 Objective: To utilize the accumulated knowledge and develop it further for the benefit of organization as well as my own individual personality.I Believe: “Shoot for the moon even if you miss, you will land among the stars.”Summary: Presently working with “The Grand Hotel Vasant Kunj New Delhi” as Assistant Manager Housekeeping since 12th November 2010 to till date. Worked with “Radisson Suites Gurgaon” as a Housekeeping Supervisor (From pre-opening) since 15th Jan 2009 to June 2010. Worked with “Ramada Gurgaon” The wyndham hotel group international (Ramada worldwide) chain as a Housekeeping Supervisor (From Pre-opening) since 10th july08 to 12th Jan 2009. Promoted in “The Bristol Hotel” as a Housekeeping Supervisor based on my work excellence on 1st July 07 and given my best to the organization till 09th July 2008 with complete satisfaction. Worked with “The Bristol Hotel” Gurgaon as a Desk attendant in Housekeeping Deptt. From 02nd of August 2006 to 30th of June 2007. Done 20 weeks Industrial Exposure Training from “The Centaur Hotel New Delhi” in all Departments. Done 8 weeks vocational Training from “The Manu Maharani Nainital” in F&B Production
Participated three times in food festival organized by G.I.H.M. Almora. Completed Three year Diploma in Hotel management during the period of 2003 to 2006 from Govt. Institute of Hotel management, Catering Technology & Applied Nutrition Almora (U.A) affiliated to Board of technical Education Uttarakhand & Approved by A.I.C.T.E. Passed 12 th from U.A. Board in 2003 with commerce stream. Passed 10 th from U.P. Board in 2001.Personal Profile: Father’s name Mr. Kundan Ram Mother’s name Mrs. Kanti Devi Date of Birth 10thJune 1986 Gender Male Marital status Unmarried Languages Known Hindi, English Nationality Indian Hobbies Listening to music & meet to new person Passport No. H2400371 Date of issue 21st Jan 2009 Place of issue DehradunDuties and Responbilities as Assistant Manager Housekeeping: Report to Executive Housekeeper To liaison with the engineering department for day to day maintenance work, to follow up and ensure completion of the same To requisition for and maintain stocks of all cleaning chemicals and cleaning supplies To supervise pest control operations in various areas of the hotel To ensure adherence to DND procedures To ensure proper handling and record keeping of all master keys of the hotel To maintain the daily log book and other records, follow up on occupancy reports, Expected Arrivals and Departures and coordinate clearance of rooms to the Front Office Department To handle the Housekeeping desk from time to time as per the guidelines and procedures laid out
To handle guest queries and complaints in a polite and courteous manner To adhere to strict grooming and hygiene standards To conduct shift wise briefings and assign daily duties to all housekeeping personnel To check each finished room with special emphasis on bathrooms, bath tubs, W.C.s , wash basins, beds, carpets and all other fixtures and furniture To check all par stocks of linen on floors and ensure timely delivery of linen from the linen room to the floors To ensure that all team members report for duty in a timely manner, and are issued with the relevant keys & reports to carry out daily tasks. To ensure that all team members are following appropriate safety procedures with regard to equipment and chemicals at all times and with regulations To ensure all Housekeeping staff complies with company standards regarding dress and appearance. Responsible for oversee training of new team members on assigned tasks, proper handling and use of chemicals and equipment as well as training on basic safety Programs implemented by the company. Ensure all areas are supervised and cleaned at all times. And Responsible for inspecting of area and taking care of any special requirements. Responsible for reviewing and assisting performance appraisals of team members based on the company policies and guidelines. Responsible for oversee all machinery used by the department and ensure Housekeeping Managers report any faults. Duties and Responbilities were as Housekeeping Supervisor: Report to Executive housekeeper. Responsible to conduct shift wise briefings and assign daily duties to all housekeeping personnel Responsibility includes handling of rooms and floors To maintain the daily log book and other records, follow up on occupancy reports, Expected Arrivals and Departures and coordinate clearance of rooms to the Front Office Department Interacting with guest & attending guest request, handling laundry service, public area and minibar. Handling of lost & found items and random check of equipments and its uses by the staff.
To plan & schedule periodic of floor scrubbing, carpet shampooing, polishing and buffing. To adhere to strict grooming and hygiene standards To maintain regular and complete advance schedule for annual and periodic maintenance To maintain floor pantries and trolleys in a clean and orderly manner To liaison with the engineering department for day to day maintenance work, to follow up and ensure completion of the same Prepare duty roster Making Requisitions & Taking linen inventory. Responsible of doing snagging of rooms, restaurants and all the areas as pertaining to hotel area. To ensure detailed checking of all public areas, and to ensure upkeep and proper handling of all Housekeeping equipment Knowledge of making room attendant cleaning quota. Knowledge of making mock up rooms.Reference: Mr. Ajay Dhar Ms. Shalini UpertiExecutive Housekeeper Executive HousekeeperOptus sarover Gurgaon The Grand Hotel New DelhiMobile No. +919810141332 Mobile No. 9871075726Declaration: I here by declare that the information stated above is true, correct & complete to the Best of my knowledge. Date: 21/08/12