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Pace january 2014
- 1. PROFESSIONAL AND CONTINUING EDUCATION University of North Carolina Wilmington Solutions-Centered and CustomerFocused
- 2. About Us  Deliver both open-enrollment and customized training programs to address today’s business challenges.  Practice applied learning and peer-to-peer interaction in resolving issues in the workplace.
- 3. About Us - continued  Design solutions for optimizing functional output to achieve workforce excellence  How to communicate and speak a common language  How to coach, measure & manage performance  How to negotiate conflict & maximize harmony  How to deliver premium customer service  How to instill and protect respect in the workplace  How to empower employees & optimize collaboration
- 4. Impact  We aim to:  Improve communication processes  Develop knowledgeable and effective leaders  Enhance productivity by identifying and leveraging employees’ strengths
- 5. Tips for Effectiveness       Help your people understand you – constantly communicate and look beneath the surface Protect the innovators – allow mistakes and use them to learn Have a contingency plan – be prepared for worst-case scenarios Be decisive – be well-informed & trust your instincts Don’t be boring – lead with your imagination Make valid requests, promises, and complaints – be clear and reasonable
- 6. Training Tips Space  Presenters/Facilitators  Pre-work  Class dynamics  Outline – poll for expectations  Breaks  Action plans 
- 7. How to Write Your Success Story Read  Network  Join/Participate  Benchmark  Prepare 
- 8. Success Story - continued Be Ethical  Listen  Have a Sense of Humor  Be Creative  Focus 
- 9. Recommended Reading & Websites       The Art of Possibility by Ben and Rosamund Zander StrengthsFinder 2.0 by Tom Rath Wikinomics by Don Tapscott & Anthony D. Williams Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman www.workforce.com – Workforce Management http://www.toprankblog.com/search-marketingblogs/ -TopRank BIGLIST of Online Marketing Blogs
- 10. UNCW Office of Professional Educaiton Contact: Allison Rankin, Director rankina@uncw.edu 910.962.7194 uncw.edu/professional-ed
Editor's Notes
- Intro – Allison Rankin, director – UNCW Professional EducationA part of the Division for Public Service and Continued Studies, the outreach arm of the universityHave students introduce themselves and tell what they aspire to do in their careers:“Where do you see yourself 5 years from now?”My unit was established in 2005 for the purpose of linking university resources with the greater community. Typically, this means serving as a liaison between a company’s plant manager or HR director and UNCW faculty and staff. I match what’s needed in a particular business situation with an instructor’s area of expertise. I also work with selected independent contractors who have specialty areas of knowledge or certification, e.g. Workforce Metrics and the assessment tools used for succession planning and performance improvement.
- What academic programs or areas of knowledge would be useful to our business community? Business courses – management, finance, economicsOthers? Interpersonal Communication Public Speaking Mediation and Conflict Management Business and Technical Writing Public Relations Geographic Information Systems or GIS – mapping data that illustrates demographics, market area analysis, or land use planning Commercial recreation, tourism and resort management Ethics Languages Would they work as short courses? How would you go about the re-design? Open enrollment – focus group and surveys Client specific Needs assessment and interviews Why is applied learning important? Peer-to-peer or interactive sessions?
- Be it a spoken language, a spreadsheet, emotional intelligence or company cultureWhy are these interpersonal skills important in your career & in your relationships?Think of your favorite supervisor, coach or teacher– what made them successful? Why did you enjoy working with them?Think of those you didn’t enjoy – what didn’t work?What happens when you have solid communication, positive work relationships, a sense of empowerment?High productivity, including high levels of creativity and innovationLess wasteCommitment - strong employee retentionSense of team – we vs meLess stress
- What are some ways of improving communication in terms of an e-mail message? Tone – how you begin the message Provide context/reference last communique Bullet information Choice of typeface, sentence length, line spacingWhat are some ways of improving in-person communication? Listen Body language – eye contact, stance Tone of voice Organized thoughts – features and benefits of what you’re proposing Secure agreement on deadlines/next meeting timesKnowledgeable and Effective Leaders Aware Open minded Team oriented Surround themselves with smart and articulate peopleEnhance productivity Harness people’s strengths Empower people – allow them to make mistakes, celebrate their successes
- As aspiring managers, how could you contribute to or support your employees’ effectiveness?
- Space: Visit the actual training space to review set-up, equipment and suitability to the particular program being taughtPresenters: Work to make the best match between your subject matter expert and your audiencePre-work: Assign reading, reflective writing, examples of work scenarios – sets the contextClass dynamics: Vary the tempo and activities - quiet self-study, small group work, large group discussion – energizes learningOutline: Review the workshop highlights – invite input regarding expectationsBreaks: Have participants jot down one critical learning point or question before the break – provides a touchstone for re-engagingAction plans: Build time into the end of each workshop to allow students to reflect and commit (on paper) how they’re going to apply their new skills.
- Read: Local business publications, trade journals, industry-specific websites, business best sellers. Be conversant in current events and trends. Know the drivers and players. Be known for being knowledgeable.Network: Local business and trade associations (e.g. chambers of commerce, non-profits, alumni chapters); state and regional professional organizations. Be known for connecting people, for being a valuable resource.Join/Participate: Join groups of personal or professional interest; volunteer to help organize events (e.g. golf tournaments, fundraisers). Be visible. Be known as someone who can be counted on.Benchmark: Identify someone or multiple people you admire and want to emulate; learn what makes them successful and how you can apply this to your own life. Move in the circles you want to be associated with, position yourself for success. Be known for being savvy.Preparedness: Keep your resume up-to-date; constantly scan your environment for opportunities to partner and advance. Do your homework. Be known for being strategic.
- Ethics: Be honest and respectful in all situations, whether or not you feel like it. Be consistent, be fair and treat others like you would like to be treated. Be known for your integrity.Humor: Listen: Be present. Focus on what is being said (and what is not said.) Read between the lines. Read body language. Be sensitive. Be known for being thoughtful and deliberate.Learn from your mistakes and find the bright side of every outcome. Encourage others. Smile. Laugh. Don’t take yourself too seriously. Be known for being resilient.Creativity: Look at issues, obstacles, outcomes and impacts from multiple perspectives. Ask, “Why?” and “What if?” Invite input. Think. Reflect. Be known for being innovative.Focus: Center on your strengths. Know your weaknesses and surround yourself with people who complement or augment your skills. Understand the competition but don’t be distracted by it. Be known for being purposeful – StrengthsFinder Assessment handoutART of POSSIBILITY Video
- The Art of Possibility – Using the metaphor of music, Ben Zander, conductor of the Boston Philharmonic, and is wife Rosamund, a psychologist and executive coach, offer new sets of practices by which to “frame” one’s life. They also offer methods to motivate, engage and inspire one’s workforce. Reading this book will enable you to understand your potential and identify areas of “transformational” improvement. StrengthsFinder 2.0 – Do you have the opportunity to do what you do best every day? Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. To help people uncover and describe these talents, The Gallup Organization introduced and recently enhanced its online assessment that identifies and measures a person’s natural strengths and talents. It also provides examples of how to apply these skills within their roles, be it at work or at home. Wikinomics – This book challenges deeply-rooted assumptions about business and is indispensable to anyone who wants to understand the key forces driving competitiveness in the 21st century. It is based on four ideas: Openness, Peering, Sharing, and Acting Globally It explores how some companies in the early 21st century have used mass collaboration (also called peer production) and open-source technology such as wikis to improve a given operation or solve a problem. Emotional Intelligence: Why It Can Matter More Than IQ - New York Times science writer Daniel Goleman argues that our emotions play a much greater role in thought, decision making and individual success than is commonly acknowledged. He defines “emotional intelligence” as a trait not measured by IQ tests but as a set of skills, including control of one’s impulses, self-motivation, empathy and social competence in interpersonal relationships.