Warranty Management Services Division            An Overview
A Prelude• Indias largest Integrated Reverse Logistics  and ILM (Integrated Life-cycle Management)  company for Technology...
Accel WMS – A Snap Shot• Established in 1991 by a team of five technopreneurs led by Mr.  N R Panicker.• Co-founder Mr. R ...
Strong Corporate governancewith eminent team of Directors                                N R Panicker                     ...
VisionTo become one of the Global’s most respected IT/ Telecom/ Storage/Memory/ Consumer Electronics Services companies.  ...
Who We Are….• After-market Customer Services Company• After-market Supply Chain Organization• Integrated Reverse Logistics...
Service Offerings     Warranty                     Test and Repair             Technical Help     Fulfillment             ...
Product Support Range – 3 C’s  Computer                Communication                  Consumer  Peripherals               ...
Regions                                 H.O                               Chennai Karnataka/                              ...
ACCEL Service Network   300 Service Centers across India                  Central Helpdesk Centre at                  Chen...
Clientele….
Why Principals Prefer ACCEL!!! (USPs)•   Long Term association with many Principals/OEMs•   More than 20 years in the Warr...
Why Principals Prefer ACCEL!!! (USPs)• Report access to principal through web (Real time status)• System triggered SMS/e-m...
Service Infrastructure – Level 1, 2 & 3 CentersAnti static work place    •Necessary tools    •Temperature Controlled Solde...
Service Infrastructure – Level 4 CentersAnti static work place with all tools    •Temperature Controlled Soldering Station...
Service Infrastructure – BGA Level Repair Centers–   Anti static work area with ESD tester, heel strap, wrist strap–   AMD...
Customer Interaction Center
LCD Rework
LCD/CRT Monitors Rework & Post Sales Service                 Rework
DVD Recorders Post Service
EXTENDED SERVICESTwo Wheeler Pick-up•Service provided in metro locations•Extended services for Retailers and top sales out...
Summary:Nationwide networkState-of-the-art facilitiesWell established operationsExpertise and experience across technologi...
Thank You !              Reach Us:              Manoj Kumar              +91 - 9818908097              k.manojkumar@acce...
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Accel Frontline Limited-WMS

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Accel Frontline Limited-WMS

  1. 1. Warranty Management Services Division An Overview
  2. 2. A Prelude• Indias largest Integrated Reverse Logistics and ILM (Integrated Life-cycle Management) company for Technology products.• Warranty Management Services, Reverse Logistics, Test & Repair Services, Tech Help Desk & Managed Services Company to leading IT, Telecom and Consumer Electronics Product OEM’s.
  3. 3. Accel WMS – A Snap Shot• Established in 1991 by a team of five technopreneurs led by Mr. N R Panicker.• Co-founder Mr. R Ganesh who is the Head of WMS Division.• PAN India Presence - Having 37 Offices and 300 Service Centers.• A division of Accel Frontline Limited, a NSE Listed IT Services Company.• ISO 9001:2008 certified division and practicing international quality standards.• Fully automated processes with customer log-in interface.• 1000+ Professionals managing Service requirement of customers• Skilled Workforce backed by Professional Management Team.• Over 40 brands being serviced on Long standing partnership with Technology leaders.
  4. 4. Strong Corporate governancewith eminent team of Directors N R Panicker K R Chandrashekaran Founder, Chairman & Managing Director Director & CFO B Tech Electronics & Comm. Engineering Chartered Accountant Top 10 Influencers in Indian IT (DQ 2005) Previous Exp. (Harita Fin.HCL, ACC Babcock) R Ganesh Director & Head of Business Operations A co-founder of Accel and a Computer Hardware Technologist with over 20 years. He began his career in MRF, and worked in HCL before co-founding Accel
  5. 5. VisionTo become one of the Global’s most respected IT/ Telecom/ Storage/Memory/ Consumer Electronics Services companies. Mission & CommitmentWe strive to be the strategic after-market services partner of choice and arecommitted to serving our customers by anticipating their needs and giving ourbest-in-class solutions to help them achieve their business goals. Value Customer Care and Delight Highest Level of Integrity Respect for the Individual Optimum Value Proposition Pursuit of Excellence Through Quality
  6. 6. Who We Are….• After-market Customer Services Company• After-market Supply Chain Organization• Integrated Reverse Logistics and ILM (Integrated Life-cycle Management) Company• 3rd Party Service Partners• Neutral Service Partners (National & Global)• One-Stop Service Solutions Provider• Strategic Provider of After Sales Service• 100% dedicated to After Sales Service Support
  7. 7. Service Offerings Warranty Test and Repair Technical Help Fulfillment Services Desk ServicesRMA Creation and Management Return-to-Bench (RTB) & On Call Center with CRM Site Repair ServicesReverse Logistic Support L1 & L2 Tech Support Component Level RepairsInventory Management Managed ServicesImports and Re-Exports Ball Grid Array (BGA)Management Rework Outsourced TrainingAuthorized Scrapping IC Programming (Tech & Soft-skillsE-Waste Management Refurbishment Training)
  8. 8. Product Support Range – 3 C’s Computer Communication Consumer Peripherals Devices Electronics• Laptops • Mobile Phones • Digital Camera• Storage Devices • PDA’s • Set Top Boxes• Motherboards • Tablet PC’s • SatNav Devices• Network Cards • Gaming Consoles• Processors A dynamic training and development process along with expandable facilities allows for incorporation of new and diverse product profiles to be supported by our network
  9. 9. Regions H.O Chennai Karnataka/ EasternAP -Bangalore India-Kolkata Kerala/ Northern TN-Chennai India-New Delhi Western India-Mumbai
  10. 10. ACCEL Service Network 300 Service Centers across India Central Helpdesk Centre at Chennai Eight L4 BGA Repair Centres at Delhi, Ahmedabad, Mumbai, Bangalore, Cochin, Chennai , Hyderabad & Kolkata Six Regional Warehouses/ Distribution Hubs at Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata. 37 Own Centres 270+ Partner Centres
  11. 11. Clientele….
  12. 12. Why Principals Prefer ACCEL!!! (USPs)• Long Term association with many Principals/OEMs• More than 20 years in the Warranty Services Business• Best RMA Support Partner in India.• International Audit Processes.• Ability to repair of any kind of Digital & Analog products• Integration of Accel and ASP network• Own Call Center facility for both Pre-sales & Post sales supports• Dedicated work cell completely accountable to each principal• Unique Out of Warranty Support Programs• Custom Designed Service Packages• Flexible system to handle any kind of warranty support model
  13. 13. Why Principals Prefer ACCEL!!! (USPs)• Report access to principal through web (Real time status)• System triggered SMS/e-mail to Customers at 61 various stages• Customer can check their RMA/Service call status through SMS• WEB Based ON LINE CRM for calls & inventory management• Live tracking of logistics for good and defective products• Robust CRM to handle Level 1 repairs at all centers• L3 and L4 repair facility with 95% yield• Escalation system to address customer grievances• Value added services such as pick up and delivery at customer points• On-site support services on need basis
  14. 14. Service Infrastructure – Level 1, 2 & 3 CentersAnti static work place •Necessary tools •Temperature Controlled Soldering Station •Isolated Lead-free and Leaded soldering stations •SMD rework station •Enhanced Optics •Microscope in high volume locations •PCs with USB port •Vendor specific tools
  15. 15. Service Infrastructure – Level 4 CentersAnti static work place with all tools •Temperature Controlled Soldering Station •Isolated Lead-free and Leaded soldering stations •SMD rework station •Variable DC Power Supply •Enhanced Optics •Oscilloscope and Digital Multimeter •BGA Rework Station •PCs with USB port •GSM Tester & Go no Go Tester •Vendor specific tools
  16. 16. Service Infrastructure – BGA Level Repair Centers– Anti static work area with ESD tester, heel strap, wrist strap– AMD & Intel processors of different speed and type– Temperature controlled soldering station– Isolated lead-free & leaded soldering stations– SMD rework station– BGA rework stations - Fonton, Metcal, Martin, etc– Memory ,CPU, slots testers– Dummy load testers for CPU and Memory– Principle provided special tools like data, address line testers, flash tools & debug cards of different interface like LPT, PCI, PCIe– BIOS programmer with different socket type like PLCC32, SPI, TSOP– CRO & Multimeter– BGA re-balling jig facility– PCB pre-heating chamber– Humidity controlled component storage– Burn in test racks– Solder pot
  17. 17. Customer Interaction Center
  18. 18. LCD Rework
  19. 19. LCD/CRT Monitors Rework & Post Sales Service Rework
  20. 20. DVD Recorders Post Service
  21. 21. EXTENDED SERVICESTwo Wheeler Pick-up•Service provided in metro locations•Extended services for Retailers and top sales outlets•Retailer Loyalty on Brand Promotion•Increases Sales PotentialService on Wheels•Service Provided in Super Metros•Extended Services for Distributor & Key Retailers•Increase Brand Loyalty & Sales
  22. 22. Summary:Nationwide networkState-of-the-art facilitiesWell established operationsExpertise and experience across technologiesComprehensive service portfolio With Accel you are assured of the country’s m experienced warranty management team workin your own customer support inter
  23. 23. Thank You ! Reach Us: Manoj Kumar +91 - 9818908097 k.manojkumar@accelfrontline.in

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