1. KUMAR BHANU kumar_bhanu@hotmail.com ||+91 97391 12833
Project Manager with strong industrial background focussing on Business Strategy, Performance Improvement,
Project Management and Sales Operations Support & Governance in India, Seattle (USA) & London (UK).
Over 11.5 years of experience in developing & implementing business strategy, ITIL and leading & managing
transformation projects. Strong process and quality acumen to drive process and business excellence.
Key Skills & Expertise
 Strategy Development
 Business Process Management
 IT Planning & Governance
 Process Re-engineering
 Project Estimate & Budgeting
 ITIL Implementation
 Knowledge Management
 Training
Snap Shot – Organizational Experience
Organization Period of Work Roles
Accenture Services Pvt Ltd July 2004 - Present Project Management
Airtel BroadBand & Telephone Services 2002 - 2004 Engineer Technical
Professional Experience
Associate Manager, Communication Media Technology UKI Sales Strategy
September 2010 – Present, Accenture Services Pvt Ltd (Bangalore & London (UK))
Responsible for identifying and driving strategic and operational excellence initiative; monitoring and analysis of business
performance and implementing business processes.
 Set up the Account Management Office for Enterprise BU in order to provide a structure to various accounts and
standardize project management processes and templates
 Develop the strategy to meet Business Imperatives and identified projects to implement the same
 Implemented Sales pipeline management process in UK Sales team by means of extensive reports ,automation of
existing reports
 Have acquired sound knowledge on sales operations right starting from Stage 0 till Stage 3B
 Proposal Management: Authoring & Coordination; Creating Pricing Models for large (>$10M) deals
 Supported over 20+ mid-size deals, 5 Mega Deals and worked with global teams in different time zones
 Project Manager for the Microsoft CRM Dynamics implementation
o Role involves; building proposals for CRM implementation, understanding the client requirement and
customization of CRM instance and structuring team for post implementation maintenance
o So far implemented the SMART CRM instance within 5 Business Unit for 900+ accounts in Health &
Public Services UKI, 13 Key accounts in CMT UKI, 6 accounts in facility and resources each
o Worked from onsite location (London) for more than a year

2. Incident Manager, ASM Project for Microsoft Corporation (Line-2 & Line-3 Production Support)
July 2004 – September 2010,Accenture Services Pvt Ltd (Hyderabad & USA)
Incident Manager and data management engineer for platinum web based applications of Microsoft Corporation. Managed
large complex project in tune with the core business objectives from initiation through delivery
 Delivery focused with excellent communication & influencing skills & the ability to manage multi-disciplined teams
across geographies,business &technical functions
 Managing project budget,profitability, margins, utilization, best estimate, invoicing and forecast
 Own the Incident Management process within ASM, a framework for Application support to Platinum applications of
Microsoft corp.
 Strong experience on Service Management process for production support environment, ensure that the provision of
the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance
with SLA
 End-to-End management of high severity incidents reported from the point of initiation to the point of resolution
 Design and Provide Weekly detailed status reports ofIncident management covering the KPI & metrics areas
 Lead a team of 18 members in 24 * 7 coverage for nearly 155 Production and UAT servers for Microsoft platinum
application “Microsoft Partner Program”
 Implemented best practices and SOP to improve the SLA from 68% while taking over the tier-2 production support.
In three months’ time, SLA was at 97% and consistently scored at 97% for 18 months
Engineer Technical, Airtel BroadBand & Telephone Services
April 2002 – July 2004,Bangalore
Responsible for field operations in service provisioning and service assurance
 Worked as a DSL Engineer where I was responsible for Maintenance and after sale Support of DSL connections.I
was the team leader for a team of 15 Engineers. Looking after whole Bangalore and providing support to other places
of Karnataka if required
 Training of maintenance engineers working in different zones of Karnataka circle
 Single point of contact of the major corporate customers for their issues with DSL Network
 Implemented best practices and thus decreasing the Hard Faults from 75 per 100 DEL to 2.37 per 100 DEL and
MTTR from 15hrs on an average per complaints to 2hrs per complaints
Education & Certifications
Course Institute Year
B.E. Electronics & Communications Bangalore University 1997 - 2001
ITIL V3 Foundation EXIM 2009
Achievements:
 Got the Instant Karma Award from Accenture Services for the outstanding performance during year 2005-06.
 Received 4 times Accenture Celebrate Excellence (ACE) Award consecutively for 4 years.
 Received AmbassadorAward for best team lead across the BUIT.
 Submitted Best Practices for Partner Portal Support to Microsoft which was published by Microsoft at Partner COE

3. Career Progression in Accenture:
Sl. no. Progress Date
1 Joined Accenture as Software Engineer 22nd July 2004
2 Promoted as Senior Software Engineer 1st September 2006
3 Promoted as Team Leader 1st September 2007
4 Promoted as Associate Manager 1st March 2010
Personal Details:
Date of Birth: 19-June-1978
Address: B-206, DSR Ultima Apt.
Haralur Road
Off Sarjapur Road
Bangalore - 560102