This document discusses consumer rights and protections. It outlines several key consumer rights, including the rights to safety, choice, and redress. It also discusses factors that can lead to consumer exploitation like limited information, supplies and competition. The document then provides an overview of consumer protection laws and mechanisms in place to protect consumers and promote fair business practices. These include laws against anti-competitive behavior and mergers that threaten competition.
This document discusses consumer awareness and consumer rights in India. It defines what a consumer is, outlines common consumer issues and protections. It discusses the consumer movement in India which started in the 1960s to protect consumers from exploitation. It also summarizes the Consumer Protection Act of 1986 and provides tips for being an informed consumer such as being aware of product standards, reading labels, and requesting receipts.
The document summarizes a student project on consumer awareness. It includes an acknowledgement, table of contents, objectives, introduction, and sections on who is a consumer, consumer exploitation, consumer movements, consumer rights, legislative measures, the Consumer Protection Act of 1986, consumer forums, and a critical analysis of consumer movements. The project aims to educate people about their rights as consumers and aspects of consumer awareness like product prices and quality.
Consumer rights economics cbse class 10KOMALgGOWDA
This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer movement in India, the Consumer Protection Act of 1986, and various government organizations that protect consumers like AGMARK and BIS.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
This document discusses consumer rights and protections in India. It defines key terms like consumer, producer, and outlines 7 basic consumer rights: safety, information, choice, hearing, redressal, education. It summarizes the history of the consumer movement in India and the enactment of the landmark Consumer Protection Act of 1986 which established consumer dispute redressal councils. National Consumer Rights Day and World Consumer Rights Day are also briefly mentioned.
This document is a certificate certifying that Krish Jain, a 10th class student, successfully completed a social science project on "Consumer Awareness" under teacher and parent guidance. It includes Krish Jain's expressions of gratitude to his social science teacher and parents for their support. The project contains chapters on the definition of a consumer, consumer awareness, consumer rights and responsibilities, consumer exploitation, and consumer protection laws.
Introduction of consumer awareness,spreadsheet,questionnaire,pie chart etc........
Consumer Protection Act (1986)
The consumer protection act was passed by the Parliament in 1986.The act came into force on 15th April, 1987.In 1993, the act was amended for the first time. Thereafter, it was further amended in 2003. This Act extends to the whole of India except to the state of Jammu and Kashmir.
‘Consumer protection’ refers to protect the consumers against unfair trade practices such as adulteration of consumer-goods, misleading advertisement, under-weight, over changing etc. of the manufacturers and sellers.
Consumer is the user of goods & services who pays for the goods & services which he uses and is entitled to expect the quality and nature of goods & services promised to him by the seller. Manufacturers owe a duty to the ultimate consumer taking care in making their goals where there is no likelihood of their being examined before they reach the ultimate consumer. In today’s mass production economy there is a little contact between seller & consumer in a difficult positions with very few avenues for redressal. The intense competition satisfaction and hence by and large the principles of “Consumer is King” is now expected- a transition from the principles of ‘eaveate emptor’ to ‘caveate vinditor’.
This document discusses consumer awareness and consumer rights in India. It defines what a consumer is, outlines common consumer issues and protections. It discusses the consumer movement in India which started in the 1960s to protect consumers from exploitation. It also summarizes the Consumer Protection Act of 1986 and provides tips for being an informed consumer such as being aware of product standards, reading labels, and requesting receipts.
The document summarizes a student project on consumer awareness. It includes an acknowledgement, table of contents, objectives, introduction, and sections on who is a consumer, consumer exploitation, consumer movements, consumer rights, legislative measures, the Consumer Protection Act of 1986, consumer forums, and a critical analysis of consumer movements. The project aims to educate people about their rights as consumers and aspects of consumer awareness like product prices and quality.
Consumer rights economics cbse class 10KOMALgGOWDA
This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer movement in India, the Consumer Protection Act of 1986, and various government organizations that protect consumers like AGMARK and BIS.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
This document discusses consumer rights and protections in India. It defines key terms like consumer, producer, and outlines 7 basic consumer rights: safety, information, choice, hearing, redressal, education. It summarizes the history of the consumer movement in India and the enactment of the landmark Consumer Protection Act of 1986 which established consumer dispute redressal councils. National Consumer Rights Day and World Consumer Rights Day are also briefly mentioned.
This document is a certificate certifying that Krish Jain, a 10th class student, successfully completed a social science project on "Consumer Awareness" under teacher and parent guidance. It includes Krish Jain's expressions of gratitude to his social science teacher and parents for their support. The project contains chapters on the definition of a consumer, consumer awareness, consumer rights and responsibilities, consumer exploitation, and consumer protection laws.
Introduction of consumer awareness,spreadsheet,questionnaire,pie chart etc........
Consumer Protection Act (1986)
The consumer protection act was passed by the Parliament in 1986.The act came into force on 15th April, 1987.In 1993, the act was amended for the first time. Thereafter, it was further amended in 2003. This Act extends to the whole of India except to the state of Jammu and Kashmir.
‘Consumer protection’ refers to protect the consumers against unfair trade practices such as adulteration of consumer-goods, misleading advertisement, under-weight, over changing etc. of the manufacturers and sellers.
Consumer is the user of goods & services who pays for the goods & services which he uses and is entitled to expect the quality and nature of goods & services promised to him by the seller. Manufacturers owe a duty to the ultimate consumer taking care in making their goals where there is no likelihood of their being examined before they reach the ultimate consumer. In today’s mass production economy there is a little contact between seller & consumer in a difficult positions with very few avenues for redressal. The intense competition satisfaction and hence by and large the principles of “Consumer is King” is now expected- a transition from the principles of ‘eaveate emptor’ to ‘caveate vinditor’.
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10Shivam Parmar
The document discusses consumer rights and protection in India. It summarizes that consumers face exploitation through issues like poor quality goods, unfair pricing and trade practices. The consumer movement in India grew to address such issues. The Indian government has established laws and organizations to protect consumers, such as the Consumer Protection Act of 1986 and consumer courts. The document outlines some of the rights that consumers have as well as responsibilities to make informed choices and complaints regarding issues.
This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.
Consumer rights economics cbse class 10KOMALgGOWDA
This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer protection movement, the Consumer Protection Act of 1986, and agencies that regulate product quality and standards like AGMARK and BIS. The document outlines the history of the consumer movement in India and the establishment of consumer forums and courts to help consumers seek justice and redressal.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
This document discusses consumer awareness and rights in India. It outlines the seven main rights of consumers: safety, information, choice, redress, education, healthy environment, and basic needs. It emphasizes the importance of consumer education and protection organizations in fighting exploitation of consumers in India related to issues like poverty, illiteracy, and ineffective laws. Finally, it provides tips for consumers to keep in mind when purchasing various products like food, drugs, clothes, gold, and more.
This document is a student project on consumer awareness that was compiled by Salahudin habibullah. It includes an acknowledgements section thanking the economic teacher for guidance. The content sections outlines topics covered like a spreadsheet of a consumer survey, analysis of the survey results, the rights and duties of consumers, and recommendations. The survey analyzed consumer behaviors related to checking expiration dates, product ingredients, complaining to stores, awareness of consumer courts, and responses to marketing. It recommends consumers more carefully check product quality and standardization and utilize consumer courts when needed.
This document is a project report by Diwaker Pandey on unaware consumers and consumer rights. It discusses key topics like the definition of a consumer, common problems faced by consumers in the marketplace, the consumer movement in India, the Consumer Protection Act of 1986, consumer rights and responsibilities, and quality standard marks. The objective is to educate consumers and reduce exploitation by making them aware of their rights. It concludes that both government and consumers must work together to increase awareness of consumer rights and responsibilities.
CONSUMER RIGHTS AND AWARENESS PPT CLASS Xalisafwan909
The document discusses the consumer movement in India. It emerged in response to unethical business practices like adulteration, hoarding, and lack of consumer protections. Early consumer organizations engaged in advocacy and awareness campaigns. The passage of the Consumer Protection Act in 1986 established consumer councils and dispute resolution mechanisms. It aimed to protect consumers from exploitation through a compensatory rather than punitive approach. Major days like National Consumer Rights Day and World Consumer Rights Day commemorate consumer rights and the historic consumer movement.
The document discusses consumer rights in India. It defines a consumer and consumer rights. The government of India has provided six main rights to consumers under the Consumer Protection Act: right to safety, right to information, right to choose, right to be heard, right to seek redressal, and right to consumer education. Each right is then briefly described.
The document summarizes consumer rights and responsibilities in India. It discusses that a consumer is defined as a person or organization that uses economic services or commodities. The Consumer Protection Act of 1986 was introduced to better protect consumer interests. The main objective of the Act is to provide simple and speedy redressal for consumer disputes. The Ministry of Consumer Affairs is subdivided into two departments, including the Department of Consumer Affairs, which handles consumer awareness campaigns and implementation of standards. The key consumer rights are the right to safety, information, choice, being heard, seeking redressal, and consumer education. Consumer responsibilities include keeping documentation of purchases, making reasonable claims, self-help where possible, and not being misled by advertisements.
This document discusses consumer rights and the consumer movement in India. It notes that consumers face exploitation due to unequal market situations and lack of enforcement. This led to the formation of consumer organizations to raise awareness and help consumers seek redressal. The document outlines various types of consumer exploitation, rights that consumers have, and the multi-tier system established by the Consumer Protection Act to hear consumer complaints. It emphasizes the importance of standardization, education efforts, and continued participation to strengthen consumer protections in India.
The document discusses the history and operations of consumer organizations, noting that the first such organization, the International Organisation of Consumers Unions, was established in 1960 and that now organizations like Consumers International advocate for consumer rights and interests through campaigns and protests. It also lists major consumer organizations around the world and some of the basic rights that consumer organizations seek to protect for individuals.
This document discusses consumer rights in India. It begins with definitions of a consumer and consumer rights, which include the right to information about quality, potency, quantity, purity and price of goods and services. It outlines the Consumer Protection Act of 1986 and some key rights of consumers such as the rights to safety, choice, being informed, and seeking redressal. It lists the three types of consumer courts in India that handle different monetary ranges of consumer complaints. It concludes with emphasizing the importance of consumer education and consumers' ability to influence the market.
Management Of Natural Resource Class 10 Science PPT Projectharshit jain
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document discusses consumer rights in India. It defines a consumer and lists some duties of consumers. It outlines important days related to consumer rights such as National Consumer Rights Day and World Consumer Rights Day. It then explains the seven main consumer rights in India as established by the Consumer Protection Act of 1986 - the right to information, the right to safety, the right to choose, the right to be heard, the right to redressal, the right to consumer education, and the right to information. For each right, it provides a brief definition and discussion of the current status in India. It concludes by mentioning the Consumer Online Foundation, a non-profit focused on consumer welfare and rights in India.
Purbesh Mondal of class 10 at Narayana School in Haldia created a social science project on consumer awareness. The project defines key terms like consumer and discusses the rights and responsibilities of consumers. It also covers measures used to exploit consumers, factors leading to exploitation, consumer protection laws, and steps taken by the government to protect consumers. The project concludes that consumer awareness is important for both consumers and a fair marketplace.
Chapter - 16, Sustainable Management of Natural Resources, Science, Class 10Shivam Parmar
This document discusses sustainable management of natural resources in India. It covers pollution in the Ganga river from untreated sewage and chemicals which makes the water inhabitable for flora and fauna. It also discusses the need to manage resources due to increasing population demands which are depleting resources at an alarming rate. Specific natural resources discussed include forests, which are biodiversity hotspots, and water. Forest management involves stakeholders like local people, government, and conservationists. Dams generate electricity but also displace people and harm the environment, while water harvesting collects rainwater. Ancient watershed management systems in India included khadins and talabs. Coal and petroleum are non-renewable resources that will run out within 40-200 years
This document discusses consumer rights and exploitation. It begins by acknowledging the help received from a teacher in completing a presentation. It then defines a consumer and notes that consumers can be exploited through misleading advertisements. The document outlines the objectives of a consumer awareness project, including informing consumers and suggesting improvements. It lists consumers' rights such as the right to basic needs, safety, choice, and redress. It explains how consumers can be exploited through underweight products, low quality, high prices, and lack of information. Factors causing exploitation include limited information, supplies, competition, and literacy. The Consumer Protection Act of 1986 provides a dispute resolution process. Consumers have responsibilities like shopping wisely, reading instructions, and keeping receipts.
The document outlines key consumer rights and responsibilities in India. It discusses the right to safety, right to choose, right to be informed, right to consumer education, and right to seek redressal. It also outlines corresponding consumer responsibilities like being critically aware, practicing sustainable consumption, and filing complaints for issues. The document emphasizes that exercising rights and fulfilling responsibilities can help protect consumer interests and encourage high product/service quality standards.
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10Shivam Parmar
The document discusses consumer rights and protection in India. It summarizes that consumers face exploitation through issues like poor quality goods, unfair pricing and trade practices. The consumer movement in India grew to address such issues. The Indian government has established laws and organizations to protect consumers, such as the Consumer Protection Act of 1986 and consumer courts. The document outlines some of the rights that consumers have as well as responsibilities to make informed choices and complaints regarding issues.
This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.
Consumer rights economics cbse class 10KOMALgGOWDA
This document discusses key concepts related to consumer rights in India. It defines a consumer as anyone who buys goods or services for personal use. Consumers have six main rights - the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. It also discusses consumer exploitation, the consumer protection movement, the Consumer Protection Act of 1986, and agencies that regulate product quality and standards like AGMARK and BIS. The document outlines the history of the consumer movement in India and the establishment of consumer forums and courts to help consumers seek justice and redressal.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
This document discusses consumer awareness and rights in India. It outlines the seven main rights of consumers: safety, information, choice, redress, education, healthy environment, and basic needs. It emphasizes the importance of consumer education and protection organizations in fighting exploitation of consumers in India related to issues like poverty, illiteracy, and ineffective laws. Finally, it provides tips for consumers to keep in mind when purchasing various products like food, drugs, clothes, gold, and more.
This document is a student project on consumer awareness that was compiled by Salahudin habibullah. It includes an acknowledgements section thanking the economic teacher for guidance. The content sections outlines topics covered like a spreadsheet of a consumer survey, analysis of the survey results, the rights and duties of consumers, and recommendations. The survey analyzed consumer behaviors related to checking expiration dates, product ingredients, complaining to stores, awareness of consumer courts, and responses to marketing. It recommends consumers more carefully check product quality and standardization and utilize consumer courts when needed.
This document is a project report by Diwaker Pandey on unaware consumers and consumer rights. It discusses key topics like the definition of a consumer, common problems faced by consumers in the marketplace, the consumer movement in India, the Consumer Protection Act of 1986, consumer rights and responsibilities, and quality standard marks. The objective is to educate consumers and reduce exploitation by making them aware of their rights. It concludes that both government and consumers must work together to increase awareness of consumer rights and responsibilities.
CONSUMER RIGHTS AND AWARENESS PPT CLASS Xalisafwan909
The document discusses the consumer movement in India. It emerged in response to unethical business practices like adulteration, hoarding, and lack of consumer protections. Early consumer organizations engaged in advocacy and awareness campaigns. The passage of the Consumer Protection Act in 1986 established consumer councils and dispute resolution mechanisms. It aimed to protect consumers from exploitation through a compensatory rather than punitive approach. Major days like National Consumer Rights Day and World Consumer Rights Day commemorate consumer rights and the historic consumer movement.
The document discusses consumer rights in India. It defines a consumer and consumer rights. The government of India has provided six main rights to consumers under the Consumer Protection Act: right to safety, right to information, right to choose, right to be heard, right to seek redressal, and right to consumer education. Each right is then briefly described.
The document summarizes consumer rights and responsibilities in India. It discusses that a consumer is defined as a person or organization that uses economic services or commodities. The Consumer Protection Act of 1986 was introduced to better protect consumer interests. The main objective of the Act is to provide simple and speedy redressal for consumer disputes. The Ministry of Consumer Affairs is subdivided into two departments, including the Department of Consumer Affairs, which handles consumer awareness campaigns and implementation of standards. The key consumer rights are the right to safety, information, choice, being heard, seeking redressal, and consumer education. Consumer responsibilities include keeping documentation of purchases, making reasonable claims, self-help where possible, and not being misled by advertisements.
This document discusses consumer rights and the consumer movement in India. It notes that consumers face exploitation due to unequal market situations and lack of enforcement. This led to the formation of consumer organizations to raise awareness and help consumers seek redressal. The document outlines various types of consumer exploitation, rights that consumers have, and the multi-tier system established by the Consumer Protection Act to hear consumer complaints. It emphasizes the importance of standardization, education efforts, and continued participation to strengthen consumer protections in India.
The document discusses the history and operations of consumer organizations, noting that the first such organization, the International Organisation of Consumers Unions, was established in 1960 and that now organizations like Consumers International advocate for consumer rights and interests through campaigns and protests. It also lists major consumer organizations around the world and some of the basic rights that consumer organizations seek to protect for individuals.
This document discusses consumer rights in India. It begins with definitions of a consumer and consumer rights, which include the right to information about quality, potency, quantity, purity and price of goods and services. It outlines the Consumer Protection Act of 1986 and some key rights of consumers such as the rights to safety, choice, being informed, and seeking redressal. It lists the three types of consumer courts in India that handle different monetary ranges of consumer complaints. It concludes with emphasizing the importance of consumer education and consumers' ability to influence the market.
Management Of Natural Resource Class 10 Science PPT Projectharshit jain
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document discusses consumer rights in India. It defines a consumer and lists some duties of consumers. It outlines important days related to consumer rights such as National Consumer Rights Day and World Consumer Rights Day. It then explains the seven main consumer rights in India as established by the Consumer Protection Act of 1986 - the right to information, the right to safety, the right to choose, the right to be heard, the right to redressal, the right to consumer education, and the right to information. For each right, it provides a brief definition and discussion of the current status in India. It concludes by mentioning the Consumer Online Foundation, a non-profit focused on consumer welfare and rights in India.
Purbesh Mondal of class 10 at Narayana School in Haldia created a social science project on consumer awareness. The project defines key terms like consumer and discusses the rights and responsibilities of consumers. It also covers measures used to exploit consumers, factors leading to exploitation, consumer protection laws, and steps taken by the government to protect consumers. The project concludes that consumer awareness is important for both consumers and a fair marketplace.
Chapter - 16, Sustainable Management of Natural Resources, Science, Class 10Shivam Parmar
This document discusses sustainable management of natural resources in India. It covers pollution in the Ganga river from untreated sewage and chemicals which makes the water inhabitable for flora and fauna. It also discusses the need to manage resources due to increasing population demands which are depleting resources at an alarming rate. Specific natural resources discussed include forests, which are biodiversity hotspots, and water. Forest management involves stakeholders like local people, government, and conservationists. Dams generate electricity but also displace people and harm the environment, while water harvesting collects rainwater. Ancient watershed management systems in India included khadins and talabs. Coal and petroleum are non-renewable resources that will run out within 40-200 years
This document discusses consumer rights and exploitation. It begins by acknowledging the help received from a teacher in completing a presentation. It then defines a consumer and notes that consumers can be exploited through misleading advertisements. The document outlines the objectives of a consumer awareness project, including informing consumers and suggesting improvements. It lists consumers' rights such as the right to basic needs, safety, choice, and redress. It explains how consumers can be exploited through underweight products, low quality, high prices, and lack of information. Factors causing exploitation include limited information, supplies, competition, and literacy. The Consumer Protection Act of 1986 provides a dispute resolution process. Consumers have responsibilities like shopping wisely, reading instructions, and keeping receipts.
The document outlines key consumer rights and responsibilities in India. It discusses the right to safety, right to choose, right to be informed, right to consumer education, and right to seek redressal. It also outlines corresponding consumer responsibilities like being critically aware, practicing sustainable consumption, and filing complaints for issues. The document emphasizes that exercising rights and fulfilling responsibilities can help protect consumer interests and encourage high product/service quality standards.
Content:
What is Consumer?
Why protect the Consumers?
Concept of consumer protection.
Consumer Protection Act.
History of Consumer Protection Act.
Features of Consumer Protection Act.
Objectives of Consumer Protection Act.
Importance of Consumer Protection Act.
Scope of Consumer Protection Act.
Need of Consumer Protection Act.
Rights of the consumers.
Consumer Responsibility.
Three-tier consumer grievances
The document summarizes the key aspects of the Consumer Protection Act in India. It discusses the introduction and objectives of the Act, defines important terms like consumer and consumer rights. It outlines the three-tier consumer grievance redressal mechanism including district, state and national forums. It also summarizes the roles of consumer organizations in educating consumers and protecting their interests.
The document discusses the Consumer Protection Act in India. It defines a consumer as an individual who uses goods or services rather than for resale. The Act was passed in 1986 to protect consumers from unscrupulous business practices and provide a grievance redressal mechanism. It established consumer protection councils at various levels and a three-tier quasi-judicial system to handle consumer complaints where District Forums have jurisdiction up to 20 lakhs, State Commissions up to 1 crore, and National Commission above 1 crore. The rights and responsibilities of consumers are also outlined.
Presentation on Consumer protection act newsatya pal
The Consumer Protection Act was passed in 1986 to protect consumer interests from unscrupulous business practices. It establishes a three-tier system for resolving consumer disputes - district forums for disputes under 20 lakh rupees, state commissions for 20 lakh to 1 crore disputes, and the national commission for over 1 crore disputes. The act defines key terms like 'consumer' and provides remedies like replacement, refunds, and compensation. Consumer organizations play an important role in educating people about their rights under the act.
Consumerism refers to activities designed to protect consumer rights, including honest advertising and packaging, product guarantees, and safety standards. It aims to regulate manufacturers, sellers, and advertisers in consumers' interests. Consumerism is needed because businesses once prioritized profits over fairness, quality, and social responsibilities. It is now a driving force behind business because companies must cater to consumers' needs and wants in order to succeed. Advertising is used to disseminate information and boost consumption, retaining customers by providing good value and service. Positive effects include more products, jobs, and choices for consumers, while negatives include increased desires, dependency, crime, and imports of cheaper goods.
Here are 3 key points from the official consumer affairs website:
1. National Consumer Day is celebrated every year on December 24th in India. It marks the establishment of the Consumer Protection Act 1986.
2. As per the latest annual report for 2020-21 on the website, a total of 4.86 lakh cases were filed during the year in consumer commissions across the country.
3. Of the total pending cases of 22.75 lakh, 4.32 lakh cases were disposed of during the year through mediation/settlement/orders.
I've also analyzed a case study from the website where a consumer filed a complaint against a private hospital for overcharging. The key details are:
The document discusses the Consumer Protection Act in India, specifically regarding nursing. It defines key terms like consumer, consumerism, and consumer rights. It outlines the objectives and roles of the Central Consumer Protection Council, State Consumer Protection Council, and consumer disputes redressal agencies. The document also discusses areas of application in healthcare, sources and prevention of negligence, and strategies for nurses to prevent errors and uphold their responsibilities under the Act.
The document discusses the Consumer Protection Act in India, specifically regarding nursing. It defines key terms like consumer, consumerism, and consumer rights. It outlines the objectives and roles of the Central Consumer Protection Council, State Consumer Protection Council, and consumer disputes redressal agencies. The document also discusses areas of application in healthcare, sources and prevention of negligence, and strategies for nurses to prevent errors and uphold their roles and responsibilities.
This document provides an overview of consumerism. It defines consumerism as activities designed to protect consumer rights, including those of government, businesses, and independent organizations. The document outlines the key objectives that will be covered, which include the origin of consumerism, consumer rights and movements, and the role of advertising. It also discusses consumer purchase decisions, characteristics of wise consumers, and examples of consumerism. The document notes that while consumerism spurs economic growth, it can also lead to neglect of the environment, overspending, and stress if desires are never satisfied.
This document discusses consumerism in India. It defines consumerism as an organized movement to strengthen buyers' rights and power in relation to sellers. The reasons for consumerism in India include low literacy, ignorance, and imbalanced demand and supply leading to issues like hoarding. Remedies include active participation from businesses, government, and consumers. The Consumer Protection Act of 1986 aims to protect consumers and provide relief. It established consumer rights like the right to safety, information, choice, and redress. The act applies to private, public, and cooperative sectors and provides compensatory relief through dispute resolution bodies.
This document provides an introduction to the Consumer Protection Act in India. It discusses key definitions such as what constitutes a consumer and consumer rights. The concept of consumer protection is defined as safeguarding consumer interests and rights from unethical business practices. The need for the Consumer Protection Act is explained as protecting consumers from unfair business practices like black marketing. The objectives of the Act are outlined as creating mechanisms for consumers to file grievances and generate awareness of consumer rights and responsibilities. Consumer rights discussed include the right to safety, choice, being informed, education, and seeking compensation.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
Introduction to Consumer Protection Act-WPS Office.pptxSudipta Roy
The document provides an introduction to the Consumer Protection Act in India. It discusses key definitions including what constitutes a consumer and consumer rights. The summary also outlines the history and objectives of the Act. It was passed in 1986 to protect consumers from unscrupulous business practices and provide a mechanism for speedy grievance redressal. The Act establishes consumer dispute resolution bodies at the national, state, and district levels. It aims to educate consumers about their rights and responsibilities.
This document discusses consumer rights in India. It defines a consumer as a person who purchases goods or services for personal use. It outlines some key duties of consumers like checking weights and measures and reading labels carefully. It also discusses the consumer movement in India which arose due to unfair trade practices and lack of legal protections for consumers. Some key consumer rights discussed are the right to be heard, right to information about products, right to choose from a variety of goods and services, right to safety in products, right to seek redressal for issues, and right to consumer education.
The document discusses the Consumer Protection Act of 1986 in India, which was enacted to protect consumers from unethical business practices and provides a mechanism for grievance redressal. It establishes consumer forums at the district, state, and national levels to hear complaints and provides consumers with rights related to safety, information, choice, being heard, seeking redressal, and education. The act applies to all goods and services in India and protects consumers from manufacturers, service providers, and traders.
The document discusses consumer rights and protection in India. It defines a consumer, outlines the duties of consumers and how they can be exploited. It describes the consumer movement in India and the enactment of the Consumer Protection Act of 1986. The act established a three-tier quasi-judicial system for consumers to seek redressal. It also discusses important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education. Key dates like National Consumer Rights Day and World Consumer Rights Day are also mentioned.
Japans situation on the eve of deflationary pressureRaaghav Bhatia
The document discusses deflation and provides examples. Some key points:
1. Deflation is when the value of something is less than what it should be, meaning inflation falls below 0%. This can allow you to buy more with less money.
2. An example is given where initial prices fall 10%, allowing you to buy the same amount for less.
3. The document then discusses a case of significant deflation in Japan in the late 1980s and early 1990s. Loose monetary policy and a speculative bubble contributed to this deflation.
Swiss re company profile (reinsurance business model)Raaghav Bhatia
Swiss Re is a major global reinsurance company established in 1863 and headquartered in Zurich, Switzerland, generating 80% of its premiums from reinsurance. The company operates in reinsurance and direct insurance, covering industries such as agriculture, aviation, real estate, and mining. Reinsurance involves insurance companies transferring portions of risk portfolios to other insurers to reduce the likelihood of having to pay out large insurance claims.
Private equity has been active in India for about a decade. After initial growth, deal value peaked at $14 billion in 2007 before declining. It currently ranks as the 6th largest private equity market globally. Private equity returns in India are determined by factors including the target sector, fund manager's exit strategy, and market conditions. While the industry faced political and regulatory risks in India, private equity also provided benefits to mid-sized companies through professional management and improved governance.
Commercial banks play a key role in the Indian economy by facilitating transactions and encouraging savings. They accept deposits from the public, make loans and advances, and act as intermediaries between those with surplus funds and those needing funds. The main types of banks in India are public sector banks, private sector banks, foreign banks, cooperative banks, and specialized banks that focus on areas like agriculture, small industries, and exports/imports. The Reserve Bank of India acts as the central bank, regulating the banking system and monetary policy.
Mergers and acquisitions mean slightly different things. A merger occurs when two similar-sized firms agree to combine as a single new company, while an acquisition happens when one firm takes ownership of another. Both are used by multinationals to enter new markets. While mergers aim to create value exceeding the sum of the separate companies, cultural and organizational differences can challenge mergers. Opportunities include synergies and management benefits, but risks include overpaying, labor issues, and conflicting interests between management teams. Whether a deal succeeds ultimately depends on the SWOT analysis of the strengths, weaknesses, opportunities, and threats involved.
This document discusses different library management systems including indigenous, barcode, and RFID systems. The indigenous system uses Excel to manage tasks like member registration, book purchasing, and inventory. The barcode system uses barcodes on books and member cards to automate circulation. RFID uses radio frequency technology to track library assets and automate check-in, search, check-out, and return of materials without human intervention. Both barcode and RFID systems provide benefits like faster transactions and improved security but also have some limitations.
This document discusses respiration and the respiratory system. It begins with an introduction and overview of respiratory organs like the nose, trachea, lungs and alveoli. It then explains the two types of respiration - aerobic and anaerobic. Aerobic respiration uses oxygen to completely break down glucose, while anaerobic respiration occurs without oxygen, producing less energy. The document also describes the process of breathing and gas exchange that occurs in the lungs to intake oxygen and release carbon dioxide.
Counterfeiting has negative moral, social, and economic impacts. It harms legitimate producers who lose sales and brand reputation when fake versions of their goods are sold. Workers for both legitimate and counterfeiting operations are negatively impacted, with the latter being underpaid and the former losing jobs. Consumers are at risk when counterfeit goods like drugs, vehicles, or aircraft parts are dangerous. Governments lose tax revenue and can face economic slowdowns due to the effects of widespread counterfeiting on world trade. Famous cases like Frank Abagnale Jr. also show how identity theft through counterfeiting documents can successfully deceive many for long periods.
2. • A person who has indicated his or her
willingness to obtain goods and/or
services from a supplier with the intention
of paying for them.
• Someone who has purchased goods
and/or services for personal consumption
3. • The RIGHT to satisfaction of basic needs: To
have access to basic essential goods and
services; adequate food, clothing, shelter, health
care, education and sanitation.
• The RIGHT to be informed: To be given the
facts needed to make an informed choice, and
to be protected against dishonest or misleading
advertising and labeling.
• The RIGHT to get truthful and honest
information about the goods and services
which are purchased.
4. • The RIGHT to choose between products of
different qualities and prices, which are required
to satisfy our needs: Personal demands, taste and
others factors, of course, affect prices. It is the
consumer’s right to choose a level of quality and
performance equal to the price which he/she is
prepared to pay.
• The RIGHT to safety in goods and services
bought: The right to expect that household
products and children’s toys, when used according
to manufacturer’s instructions, will not explode, set
houses on fire, or cause personal harm or injury in
any way.
• The RIGHT to be heard: To complain to a retailer if
one is dissatisfied about a product or service. To
have consumer interests represented in the making
and execution of government policy, and in the
development of products and services.
5. • The RIGHT of redress: means the right to a
fair settlement of just claims. It includes the
right to receive compensation for
misrepresentation, shoddy goods or
unsatisfactory services.
• The RIGHT to Consumer Education: means
the right to acquire the knowledge and skills to
be an informed and assertive consumer.
• The RIGHT to a Healthy Environment: means
the right to a physical environment that will
enhance the quality of life. It includes
protection against environmental dangers over
which the individual has no control.
6. • The Consumer has the RESPONSIBILITY to
protect himself/herself by:
• Shopping carefully and wisely
• Understanding the terms of the sale
• Reading and following instructions
• Getting guarantees in writing
• Saving receipts
• Asking questions at point of sale
• Keeping informed about new products
7. • The RESPONSIBILITY of carrying out transactions in
a businesslike way, such as reporting unsatisfactory
products to retailers and manufacturers in order that
they may be removed from shelves and future
production.
• The RESPONSIBILITY to tell other consumers about
any unfair treatment by a retailer or manufacturer so
consumers can protect themselves in future dealings.
• The RESPONSIBILITY to report apparently unsafe
merchandise to Consumer Protection bodies so that
they can be tested and, if necessary, removed from
the market or be more specifically labeled.
• The RESPONSIBILITY to maintain and preserve a
healthy environment for future generations.
• The RESPONSIBILITY of demanding the best value
for money.
• Want value for money? Join an Action Group and let
your voice be heard.
8. • Due to the expansion of business activities in
an economy, we have a variety of goods
available in the market. The demand for goods
and services is influenced by the advertisements
in television, newspaper and magazines. The
companies spend a considerable amount on a
advertisements alone attract consumers and
feed information that they want us to know, but
not the information that we as consumers want.
When we, as consumer, do not have sufficient
information about the products, we normally get
exploited and are sometimes even harassed by
business community.
9. CONSUMERS ARE EXPLOITED BY TRADERS
AND MANUFACTURERS
• Underweight and Under-
measurements
• Sub-standard Quality
• High Prices
• Duplicate Articles
• Artificial Scarcity
• False or Incomplete Information
10. • Underweight and Under-measurements:
The goods being sold in the market are
sometimes not measured or weighed
correctly
• Sub-standard Quality:
The goods sold are sometimes of sub-
standard quality. Selling of medicine
beyond their expiry dates is generally the
grievances of consumers.
• High Prices:
Very often the traders charge a higher
price than the prescribed retail price.
11. • Duplicate Articles: In the name of genuine parts
or goods, fake or duplicate items are being sold
to the consumers.
• Artificial Scarcity: In order to amass illegitimate
profit, businessman create artificial scarcity by
hoarding. They sell it later at a higher price.
• False or Incomplete Information: Sellers easily
mislead consumers by giving wrong information
about the product, its price, quality, reliability,
life cycle, expiry date and durability
12. FACTORS CAUSING
EXPOLATION OF CONSUMERS
• Limited Information
• Limited Supplies
• Limited Competition
• Low literacy
13. • Limited Information: In a capitalist economy,
producers and sellers are free to produce any
goods or services in any quantity and there is no
regulation on the prices. In the absence of
information about different aspects of the
products, namely, price, quality, condition of use,
etc., the consumers are liable to make a wrong
choice and lose money.
• Limited Supplies: The consumers are exploited
when the goods and services are not available in
the required quantity or numbers. This gives us
rise to hoarding and price-escalation.
14. • Limited Competition: When only one
producer or group of producer or a group of
persons controls the production and supply
of a product, and is in a position to restrict
the availability of supplies, there is a
possibility of manipulation in prices and
availability.
• Low Literacy: illiteracy is one of the major
drawbacks that lead to the exploitation of
consumers. The level of literacy directly
affects the level of awareness about
products and the market.
15. CONSUMER PROTECTION
The Consumer movement is a socio-economic movement
which seeks to protect the rights of the consumers in
relation to the goods purchased and services availed.
Government has accorded high priority to the
programme of consumer protection. The Department of
Consumer Affairs being a nodal Department in the field
of consumer protection has initiated a number of steps to
promote a responsible and responsive consumer
movement in the country. Such measures include the
use of multi-media for promoting consumer awareness
and encouraging consumers' involvement through efforts
of Government and non-governmental organizations and
others.
16. • To create suitable administrative and legal mechanisms
which would be within the easy reach of consumers.
• To involve and motivate various sections of society such as
consumer organisations, women and youth to participate in
the programme.
• To assist, encourage and provide financial assistance to
Governmental and non-governmental organizations to take
up various consumer protection activities; and
• To generate awareness among consumers about their rights
and responsibilities, motivate them to assert their rights and
not to compromise on quality and standards of goods and
services and seek redressal in consumer courts, wherever
required.
17. Competition law, known in the
United States as antitrust law, has three
main elements:
• prohibiting agreements or practices that
restrict free trading and competition
between business entities. This includes in
particular the repression of cartels.
18. • banning abusive behaviour by a firm dominating a
market, or anti-competitive practices that tend to
lead to such a dominant position. Practices
controlled in this way may include predatory pricing,
tying, price gouging, refusal to deal, and many
others.
• supervising the mergers and acquisitions of large
corporations, including some joint ventures.
Transactions that are considered to threaten the
competitive process can be prohibited altogether, or
approved subject to "remedies" such as an
obligation to divest part of the merged business or
to offer licences or access to facilities to enable
other businesses to continue competing.
19. • The Consumer Protection Act, 1986 is a unique piece of
legislation as it provides a separate three-tier quati-judicial
consumer dispute redressal machinery at the national, state
and district level. The Act is intended to provide simple,
speedy and inexpensive redressal of the consumers'
grievances. In terms of the Act, the Central Government first
constituted the Central Consumer Protection Council (CCPC)
on 1.6.1987 and it has been reconstituted from time to time.
The CCPC was last constituted in May, 2003 for three years.
So far, the Council has held 23 meetings. The last meeting
was held on 16.7.2003. The State Govts./UT Administrations
are required to establish the Consumer Protection Councils at
the State level as well as at District levels to strengthen
consumer movement a the grass root level.
20. • Department of Consumer Affairs is periodically
taking up with the State Govts. and UT
Administrations, at the level of Chief Ministers,
Minister in-charge of Consumer Affairs/Chief
Secretaries/Secretaries dealing with Consumer
Affairs, the question of strengthening the
functioning of the consumer courts by providing
adequate infrastructure and to fill up the vacancies
of Presidents/Members on time. Review meetings
with States/UTs along with the Registrars of the
National & State Commissions were taken in
batches during August-September, 2003.
21. • Five meetings were held with the President /
Members of the National Commission and the
Presidents of the State Commissions along with
the Secretaries, State Govts. to discuss their
problems, review the working of the consumer
forums and the utilization of the one time
financial assistance released for strengthening
the infrastructure of consumer courts in their
respective States/UTs. The last meeting took
place in Delhi on15-16 March, 2003.
• Department of Consumer Affairs has been
arranging training for non-judicial Members of the
consumer courts at the Indian Institute of Public
Administration, New Delhi. 939 members have
been trained so far in 39 training programmes. In
addition first course for the Presidents of the
District Forums was also conducted during the
year in which 28 participated.
22. • The Central Government, with the approval of Planning
Commission, provided as a one time financial assistance
of Rs.61.80 crores in four installments in the year 1995 to
1999 to the States/UTs to supplement their efforts for
strengthening the infrastructure and other facilities of
consumer forums.
• Periodical reports on the functioning of consumer courts,
pendency position, the progress on filling of vacancies and
utilization of one time assistance scheme are being
obtained to review the overall position of the functioning of
the consumer courts and to take it up with the States for
appropriate action.
• The senior officers also reviewed working of the consumer
courts during their visits to States/UTs. Similarly, the
President, National Commission also visits a number of
State/UTs to monitor and discuss functioning of consumer
forums in States/UTs.
23. • 6 posts, including a post of Joint Registrar, were created
in January, 2003 in the National Commission for meeting
the requirements of section 24B of the Consumer
Protection Act, 1986 to enable them to effectively monitor
the working of the consumer forums. Besides this, based
on SIU study report of the Ministry of Finance 18 posts
were created in October, 2003 for the National
Commission including 6 posts for its additional bench.
• For the purpose of giving effect to the provisions of the
Act, Rules and Regulations are being finalized by the
Central Government.
• Union Territory of Chandigarh submitted proposal for
creation of 35 posts in State Commission and District
Forums in 2001. Department of Consumer Affairs
requested Ministry of Finance for conducting Work Study
in Nov. 2001. On the basis of their report in April, 2003, 13
posts have been sanctioned in October, 2003.
24. • “Jago Grahak Jago” weekly radio programme-
Radio being the cheapest and having widest reach, a 15
minutes weekly programme “Jago Grahak Jago” is being
broadcast through 110 stations of All India Radio in 22
regional languages. To make the programme popular a
prize of Rs. 500/- per programme in every language is
given. Now the frequency of this programme is being
increased and one additional programme has been
started from 14th December, 2003. The episodes for
second broadcast are to be made mainly on the welfare
schemes and activities for the benefit of consumers at
large.
25. • Quarterly Magazine “ Upbhokta Jagaran”-
Department is bringing out a bilingual quarterly
magazine which is sent free of cost to voluntary
consumer organizations, State & Central Govt.
Ministries/Departments, libraries, Central
Consumer Protection Council (CCPC) members
and other concerned to disseminate consumer
related information.
• 6. Booklet on welfare schemes of the
Ministry: Department is bringing out a booklet on
welfare schemes of the Ministry in Hindi and
English language which is being forwarded up to
block level for giving wide publicity to the schemes
of the Ministry so as to enable the people to take
advantage of the schemes.
26. • . Video programmes for schools: Department also
prepared 4 video programmes in Hindi each of 30 minutes
duration specially targeting primary, upper-primary and
secondary level students of schools during the year. The
programmes will be made available in CD to schools,
consumer clubs in the schools, State Governments and
others concerned to make the students involved in the
consumer movement.
• 7. Newspaper advertisements being brought out on the
occasion of National Consumer Day on 24th December and
World Consumer Rights Day on 15th March and also to
observe these days involving all concerned. Department is
also considering to issue regular advertisements for creating
awareness among the consumers during Dec. 2003- March,
2004, i.e., between “National Consumer Day” and “World
Consumer Rights Day”
27.
28. • 5.6 To educate consumer organisations and other sections
of society, the Department has conducted training
programmes in the field of consumer protection. The training
programmes is being conducted for non- judicial members
and Presidents of the State Commissions / District Forums.
During 2003-2004, seven training courses for non-judicial
members and one for Presidents of consumer forums are
scheduled. So far, 40 training programmes for non-judicial
members have been conducted in which 960 members have
been trained. In addition during the year, first time a course
for the Presidents of consumer forums was conducted and
28 Presidents participated.
• 5. 7 To improve the training above training program this
year onward the work relating to assessing the requirements,
selection of participants and course content was entrusted to
National Commission. These programmes are being
conducted in collaboration with Indian Institute of Public
Administration (IIPA), New Delhi.