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How does marketing affect customer value - Shashank Motepalli
1.
2. Marketing and Customer
Values covers:
• The Value Delivery Process
• The Value Chain
• Core Competencies
• A Holistic Marketing Organisation
affect
• The Central Role of Strategic Planning
4. Instead of buying and selling, companies see
themselves as part of Value Creation and Delivery
process which include:
• Assessing Market
Opportunities and Customer
Value.
• Choosing Value
• Designing Value
• Delivering Value
• Communicating Value
• Be grown and sustained by
Globalization and Holistic
Marketing Organisation
5. The Value Chain
“Value Chain is a tool for identifying
ways to create more customer value”
Prof. Michael E.
Porter
13. To maximize Core
Competencies, try
Business Realignment :
i. (Re)Defining
Business Concept
ii. (Re) Shaping the
Business scope
iii. (Re) Positioning
company’s brand
identity
14. A Holistic Marketing Organisation
Value Exploration
Value Creation
Value Delivery
15. The Central Role of Strategic Planning
Successful Companies
Successful Marketing
Infrastructure
All Departments are sensitized
to importance of Companies