PPMA 2013 Annual Seminar - View from the top – Strategy to Delivery – - Sue Stanhope

730 views

Published on

View from the top – Strategy to Delivery – “prosperity during Diffi cult times”

Published in: Spiritual, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
730
On SlideShare
0
From Embeds
0
Number of Embeds
393
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

PPMA 2013 Annual Seminar - View from the top – Strategy to Delivery – - Sue Stanhope

  1. 1. Sue Stanhope, Director of Human Resources & Organisational DevelopmentBridging the Gap
  2. 2. Context• “Excellent” council• Improve outcomes• £100m efficiencies (£200m)Challenge•Avoid a sense of crisis•Achieve more with less2
  3. 3. 2009: 8,5002015: 5,500?Bridge the workforce gap3
  4. 4. Approach• Greater customer focus• Collaborative leadership• Engage & empower the workforce• Avoid mass redundancies• Find hidden talent and deploy it better• Stick to our values: “Proud, Decent,Together”4
  5. 5. Talent Utilisation“Getting the right people in the rightjobs doing the right things”6
  6. 6. We don’t employ robots!8
  7. 7. OrganisationalResults• New operating model• Closed 20 buildings, relocated 3,300employees, 1,500 working flexibly• £100m savings• Workforce down from 8,400 to 6,300• No redundancies14
  8. 8. OrganisationalResults• Customer satisfaction up• Protected front-line• High levels of engagement/trust:• 84% manager acts in line with the council’s values(8% neutral)• 85% council’s values match their own (7% neutral)• 91% do their utmost to deliver services in line withthe council’s values (4% neutral)• 72% trust senior managers (13% neutral) - CIPD:35% - lower in public sector15
  9. 9. Ongoing challenge• Continued focus onimproving outcomes and efficiency• £100 over 3 years = further reduction inheadcount (+ extra 10%)• Community Leadership Council• Alternative Service Delivery• Sticking to our purpose and values• Managing demand18
  10. 10. Types of Demand• Value demand• Excess demand• Failure demand• Preventable demand• Co-dependent demand
  11. 11. We don’t employ robots!19

×