Thanks to new and emerging technologies the modern HR function can think again about how it can support the employee and the organisation with consumer grade Employee Experiences, rich data and insights and tools that make the workforce more productive and engaged. In this session Andi Britt will bring to life how the future is taking shape now and demonstrate some of the exponential technologies that will help employees and managers bring the best of themselves to work

1. How HR is being
re-imagined with
AI and Intelligent
Workflows
Andi Britt
Senior Partner
Talent Transformation
IBM

2. How HR is being
re-imagined with
AI and Intelligent
Workflows
Andi Britt
Senior Partner
Talent Transformation
IBM
What’s coming up
1. Looking at the past to see the future
2. Technology Disruption enabling change
3. Use cases:
• Proactive employee Support
• AI screening & matching CVs
• Automation of HR Administration
• Intelligent Digital Assistants
• Insight driven compensation
• The Future: your HR Digital Twin

3. Looking at the past to see the future – how technology adoption works

4. 4
How Business (and HR) Works
People
Process
Technology
Data
Data
Process
People
INTELLIGENT
WORKFLOW
Don’t Miss the Shift
New Era of business
reinvention is dawning
Technology
X
Technology Disruption enabling Change

5. How HR is being
re-imagined with
AI and Intelligent
Workflows Use cases:
1. Proactive Employee Support
2. AI screening & matching CVs
3. Automation of HR Administration
4. Intelligent Digital Assistants
5. Insight driven compensation
6. The Future: your HR Digital Twin

6. 6
Proactive Employee Support
1

7. 7
Harnessing AI to analyse resumes and match candidates
2 million CVs
scored in
< 2 Seconds
2

8. 8
Intelligent Automation: Driving speed and accuracy of HR Administration
IBM Gold Standard
Processes
3

9. 9
Intelligent Digital
Assistants
4

10. 10
5 Insight driven Compensation

11. 11
Multiple Players required to execute the process
1 2 3 4
Manager / Coach Talent Partner BU Executive HR Shared Services
Tasks
Communication, Applying
Promotion Criteria &
Collecting Nominations
Data Gathering, Validation
of Nominations &
Assessment of Diversity
Finalize and Approve
Promotions List
Process Promotions in HR
and Payroll Systems
Pain Points
• Query resolution
• Ensuring correct
submission.
• Data collection across
multiple systems
• Need for accurate Data
and Insights
• Highly Manual & time
consuming
• Error Prone
6 The Future: Your HR Digital Twin
How can AI and Intelligent Workflows assist an HR Business Partner run an annual
promotion cycle?
HiRo Digital HR
Business Partner
Pat Business Partner

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5 The Future: Your HR Digital Twin
How can AI and Intelligent Workflows assist an HR Business Partner run an annual
promotion cycle?
HiRo | Digital HR Business Partner built on Watson
Orchestrate
• Learns criteria for promotion
• Ensures all managers submit applicable candidates
• Gathers supporting evidence
• Highlights gaps where employees are missing key
criteria
• Suggests salary increases
• Loads data into HRIS and Payroll systems
HiRo | Digital HR Business Partner
HR Business Partner | Focuses her time on
strategic items
• Ensuring promotion criteria rewards strategic
behaviours & outcomes
• Real-time promotion impact on diversity metrics
• Assessing recommendations for ranking
nominees based on AI data insights
• Substantial hours saved which reduces peak
workload periods back to BAU levels
Pat HR Business Partner

13. 13
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14. 14
See it in action!
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Further Research: IBM Institute for Business Value
https://www.ibm.com/thought-leadership/institute-business-value

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