Подбор персонала: что стоит
спросить у вашей
рекрутинговой команды.
SPM Conf
Минск
2015

Victor Soroka
Senior Talent Acquisition Manager
EPAM Systems
 8+ years in recruiting
 6+ years in IT
 Author of “It’s all about recruiting” blog

How IT recruiting looks like these days?
Recruiters 'view

Hiring Managers’ view
How IT recruiting looks like these days?

How do Recruiting and HMs cooperate?

How do Recruiting and HMs cooperate?

How do Recruiting and HMs cooperate?

How do Recruiting and HMs cooperate?

How you can cooperate with you recruiting team?
• Service model
• Cooperative model
Traditional model where recruiting considered as support function
Emerging model when business realizes that cooperation is critical to compete at current talent market

Service model
• Process
• System and tools
• KPIs
• Mutual SLAs

Well defined recruiting workflow describing main stages of hiring process and
areas of responsibilities
Service model

Applicants Tracking System – to track all candidates and recruiting activities,
measure all KPIs and SLA.
Service model

Key recruiting KPIs
• Productivity
• Time to Hire
• Cost per Hire
• Quality of Hire
Service model

Productivity
𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦 𝑏𝑦 𝑟𝑒𝑐𝑟𝑢𝑖𝑡er =
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 ℎ𝑖𝑟𝑒𝑑 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠
𝑁𝑢𝑚𝑏𝑒𝑟𝑠 𝑜𝑓 𝑟𝑒𝑐𝑟𝑢𝑖𝑡𝑒𝑟𝑠
𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦 =
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 ℎ𝑖𝑟𝑒𝑑 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠
𝑁𝑢𝑚𝑏𝑒𝑟𝑠 𝑜𝑓 𝑟𝑒𝑐𝑟𝑢𝑡𝑖𝑛𝑔 𝑠𝑡𝑎𝑓𝑓
𝑇𝑖𝑚𝑒 𝑡𝑜 ℎ𝑖𝑟𝑒 = 𝐶𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒 𝑠𝑡𝑎𝑟𝑡 𝑑𝑎𝑡𝑒 − 𝑃𝑜𝑠𝑖𝑡𝑖𝑜𝑛 𝑜𝑝𝑒𝑛𝑒𝑑 𝑑𝑎𝑡𝑒
𝑇𝑖𝑚𝑒 𝑡𝑜 𝑜𝑓𝑓𝑒𝑟 = 𝐶𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒 𝑠𝑡𝑎𝑟𝑡 𝑑𝑎𝑡𝑒 − 𝑂𝑓𝑓𝑒𝑟 𝑎𝑐𝑐𝑒𝑝𝑡𝑎𝑛𝑐𝑒 𝑑𝑎𝑡𝑒
Time to hire

Cost per Hire
𝐶𝑜𝑠𝑡 𝑝𝑒𝑟 𝐻𝑖𝑟𝑒 =
𝑂𝑣𝑒𝑟𝑎𝑙𝑙 𝑟𝑒𝑐𝑟𝑢𝑖𝑡𝑖𝑛𝑔 𝑏𝑢𝑑𝑔𝑒𝑡
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 ℎ𝑖𝑟𝑒𝑑 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠
𝑆𝑜𝑢𝑟𝑐𝑖𝑛𝑔 𝐶𝑜𝑠𝑡 𝑝𝑒𝑟 𝐻𝑖𝑟𝑒 =
𝑆𝑝𝑒𝑐𝑖𝑓𝑖𝑐 𝑠𝑜𝑢𝑟𝑐𝑒 𝑏𝑢𝑑𝑔𝑒𝑡
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 ℎ𝑖𝑟𝑒𝑑 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠 𝑝𝑒𝑟 𝑠𝑜𝑢𝑟𝑐𝑒
Source Budget
LinkedIn Recruiter Lite 1,500$
Djinni 1,200$
Rabota.ua 2,000$
Work.ua 3,000$
Agency 3,000$
Refferal 1,500$
Total Budget 12,200$
Source # Candidates
LinkedIn 10
Work.ua 7
Rabota.ua 5
Referral 4
Djinni 3
Agency 1
Grand Total 30
Source Hired Budget
Sourcing Cost
per hire
LinkedIn 10 1,500$ $ 150
Work.ua 7 3,000$ $ 429
Djinni 5 1,200$ $ 240
Rabota.ua 4 2,000$ $ 500
Referral 3 1,500$ $ 500
Agency 1 3,000$ $ 3,000
Grand Total 30 12,200$ $ 407

Quality of hire
Probation passed = % 𝑜𝑓 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠 𝑤ℎ𝑜 𝑝𝑎𝑠𝑠𝑒𝑑 𝑝𝑟𝑜𝑏𝑎𝑡𝑖𝑜𝑛 𝑝𝑒𝑟𝑖𝑜𝑑
“Child mortality” = % 𝑜𝑓 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠 𝑤ℎ𝑜 𝑠𝑡𝑎𝑦𝑒𝑑 𝑤𝑖𝑡ℎ 𝑐𝑜𝑚𝑝𝑎𝑛𝑦 𝑎𝑓𝑡𝑒𝑟 1 𝑦𝑒𝑎𝑟
1 year performance result = % 𝑜𝑓 𝑐𝑎𝑛𝑑𝑖𝑑𝑎𝑡𝑒𝑠 𝑤ℎ𝑜 𝑝𝑎𝑠𝑠𝑒𝑑 𝑝𝑒𝑟𝑓𝑜𝑟𝑚𝑒𝑛𝑐𝑒 𝑟𝑒𝑣𝑖𝑒𝑤 𝑤𝑖𝑡ℎ ℎ𝑖𝑔ℎ 𝑠𝑐𝑜𝑟𝑒

Recruiting funnel

Other recruiting KPIs
• Hiring Managers’ Satisfaction
• Candidates’ Satisfaction
• Offers acceptance ratio
• Sourcing quality / % of accepted resumes
• Source of hire / diversity hiring
Service model

If you need to micromanage
• Number of candidates added to database
• Number of contacts/call per day
• Number of searches per day
Service model

Recruiting SLAs
• Time to hire
• Number of candidates presented
• Interview arrangement (days)
• Resumes acceptance ratio
• Days for resume review
• Days for interview feedback
• Number of interviews to make a decision
Service model

• Information sharing and mutual support is critical
• System is still important
• KPIs and SLA are not so strict
• Hiring Managers involved in recruiting process at all
stages
Cooperative model

Cooperative model

Cooperative model

Cooperative model