Technology use and adoption is driving change within the public sector at pace, but are we capitalising on using this capability well? Join this session to understand how transformative technologies, digital solutions and data can be used effectively to improve place based outcomes for the people and communities we serve.

1. @Socitm / @socitmadvisory www.socitm.net/ www.advisory.socitm.net
Public sector tech trends and the
local government interface
Nadira Hussain, Chief Executive
28 April 2023

2. Socitm is the society of
innovation, technology
and modernisation.
We aim to be the preferred network
of professionals shaping and
delivering public services.

3. The professional network
for leaders engaged
in the innovation
and modernisation
of public services
Socitm is.....
The professionalnetwork
for leaders engaged in the
innovationand modernisation
of publicservices
CIOs,CDOs, CTOs,
directors, heads of ICT
anddigital leaders
Over2000
members

4. 297 member
organisations
Formed in 1986,
Socitmistheprofessional
network for leaders
engaged in theinnovation
and modernisation of
public services
Your trusted,
independentpartner
SocitmAdvisory isawell-
established,fullyimpartial
consultingorganisation
providingindependent
advicefor thepublicsector
Established 2015
Socitm Advisory was established in 2015, delivering advisory
services to Socitm members and public sector organisations.
100+ employees
Socitm Advisory have a passionate team with broad skills and vast
public sector project experience.
100+ customers
Socitm Advisory are trusted by over 100 public sector
organisations across the UK.
£1.1m re-invested
Over the last 6 years we have shared £1.1m in dividend payments
back to Socitm membership, which has then been diverted into
public services. This includes highly successful programmes like the
Leadership Academy; a set of leadership development programmes
to harness, develop and promote talent within public service
technology roles; and Socitm research, particularly our ground-
breaking work on ethical use of emerging technologies and data,
and our developing programme on post-Covid recovery.

5. What we do…
We offer the following
six services to our
members
Lead
Our LeadershipAcademy equipsmembersto beableto leadthe
transformation of publicservicedelivery
Improve
Our benchmarkingservicewhich helpsmembersenhancetheirICTservices,
backed by 20 yearsof datagathered fromthepublicsector
Share
Our programmeof peer networkingevents,national and regional
conferencesand regional meetings
Inform
Our research and publicationsprogrammedeliversa rangeof strategic
insightsinto thechallengesfaced by members
Advise
SocitmAdvisory offersdigital andICTadvisory servicesfor thepublicsector.
FromICTand digital strategy consultancy to flexibleresourcingsolutions
Include
SocitmIncludeoffersinsightsandtoolsto supportandstrengthen your
organisation’svital work in accessibility,diversity and inclusion

6. President’s team
Vice presidents are
electedby members
eachyear.
The president is
selectedfromthe
vice presidents.
Huw McKee
Head ofIT and digital transformation, Conwy Council
President
Sam Smith
Assistant director of ITand digital services, Cambridgeshire
County Council and Peterborough City Council
Immediate
past president
Kurt Frary
Deputy director ofinformation management and technology
/ chieftechnical officer (CTO), Norfolk County Council
Vice president
Matt Lewis
Chief operating officer (COO), SRS Shared Resource Service
Vice president
Mark Lumley
Director of ICTand digital, London Borough of Hounslow
Vice president
Carol Williams
Director oftransformation and digital, Walsall Council
Vice president

7. Challenges –
location related
• Post-Covidrecovery including communityregen​eration
• Secure connectedplaces
• Community cohesion; collaboration,building effective
and trustedstrategicpartnershipsacrossplace
• Local democracyand leadership
• Preventativeinterventions,practicesand processes
(left shift) to transformbusiness model
• Sustainability

8. Challenges –
capability
related
• Diminishing budgets
• Cultural transformationand digital leadership
• Public sector digital workforce deficit​ – recruitment,
retention,competence,skills and CPD focus​
• Exploiting technology investmentsto improve
outcomes
• Using data insights​ tomake informed decisions
• Security
• Standardisation
• Replicability, adaption,adoption and scalability

9. Doughnut
Economics:
- social and
economic
inequality
- environmental
breakdown

10. Post-Covid
recovery

11. Social value through ethical change
Digital Ethics collection:
Governance andValues
Focusing on the PrinciplesforPublic
Sector Good Governance,public sector
skillsinthe search for publicvalue and
how these relate to the widersocial
value agenda.As a basis for constructing
supportingleadershipapproachesto
complimentthe digital ethicsagenda.
socitm.net/resource-
hub/collections/digital-
ethics/governance-and-values/
socitm.net/resource-hub/socitm-research/regeneration-through-ethical-change

12. Championing digital, ethical practice
Developingtools andresources to helpembedthe
five key principles of ethical practice– beneficence,
non-maleficence,autonomy,justice andexplicability
– in support of people
and their communities andplaces
Briefings and guidance around:
• Ethical principles,frameworks andstandards
• Ethical attributes– principles into ethical practice
• Ethical placemakingfor people andcommunities
• Essential ethical resources
• Ethical professionalism– forleaders,policymakers
and practitioners

13. Socitm Connects – Resilient people, communities and places
• Buildingon the phenomenal response oflocal
authoritiesand thewider publicsectorto Covid-19
• Sustainingthe step changes that local publicservice
providers havetaken
• Harnessingdigital – cultures, capabilities,
technologies and data – to enhancethe resilience
of people, communities,organisations and places.

14. Local
government
digitalisation
outcomes
Connectivity
Residents, councilofficers and organisations can access both the internet and council services
uninterrupted, wherever they arein the community.
Data
The council’s data practices are focussed on improving services, facilitating innovation and informing policy
making. The council uses recognised data standards,26meets data security requirements, protectresidents’
rights and ethically manages data as it works toward more efficientand effective data collection, access, use
and reuse, sharing and linking, and maintenance.
Democracy
The council makes maximum use ofdigital technology to improve councillorattendance, increase
community engagement and collaboration, improve transparency, and optimise democratic decision
making.
Ethics
The council uses digital technology in pursuit ofthe common good and does no harm; it preserves human
agency, is fair, transparent, and environmentally friendly.
Inclusion
The benefits of the internet, digital technologies and digital services areavailableand accessibleto
everyone.
Leadership
The council’s leaders drive the useofdigital technology to achieve both strategic and operational goals,
create conditions which facilitate organisationaltransformation, and are mindful ofthe opportunities and
risks that digitaltechnology brings. They lead an organisationalculturethat is open, digitally aware, and
resident focussed.

15. Local
government
digitalisation
outcomes
(continued)
Localproductivity
The council supports theuse ofdigital technology by localbusinesses, partners and third sector
organisations, and ensures they can access the internet and the capability to benefitfrom the engagement
it enables.
Organisationalcapability
The council puts digitaltechnologies at the heart ofthe way it works and trains its workforce in how to use
them. It has a culture thatvalues, incentivises, and expects digitalways ofworking from every member of
its workforce. It actively develops its workforce’s expertisewithin the digital, data, technology and cyber
professions and has talent pipelines to benefitretention and relievepressure on recruitment.
Partnership
The council works with public, private and third sector partners to ensurean integrated, cohesive,and
resident focussed approach to public sector digital transformation and digitalservice provision.
Security and resilience
Cyber security risk is minimised, and the council is resilientto cyber attack. The council’s networks,
infrastructure and services are as secure as possible from the moment offirst implementation to
decommission. The information and data on them, and located elsewhere, is appropriately confidential,
available and ofsufficient integrity, and the public canuse the council’s digital services with confidenceand
trust.
Services
The council’s services aredesigned around the needs ofresidents and users,and prioritise them over
professional, organisationaland technological silos. Services are guided by the government’s ten design
principles, the ServiceStandard, and theTechnology Code ofPractice.
Value
The council targets its resources effectively. It harnesses the opportunity ofdigital,data and technology
solutions to ensure they provide efficiencies and savings for local peopleand publicsector budgets.

16. Why digital?
Remove silos and
bureaucracy
Empower the
workforce with
digital tools
Integrate insights
forproactive and
evidence-based
decisionmaking
Innovate to improve
accountability
and trust

17. Transformative technologies
The Cloud
Big data andanalytics
Digital identity
Mobility and connectivity
Low/no code platforms
Quantumcomputing
Internet of Things
Cyber security
AI and cognitive services
Gaming, mixed andvirtual reality
Blockchain
Platformcapabilities

18. ‘Virtual’ and ‘real’ begin to merge
Gamificationandvirtualisationtools allowreal life to be simulated:

19. Cyber risks, readiness and governance remain on high alert
Cyber protectionmust be holistic to be effective:

20. It’s all about the data: Hindsight to insight – for social care
Hindsight What
happened?
Reports
• People receiving
domiciliary care package
• How many care
providers have had a
bad CQC
• Number of tenants also
in receipt ofLAsocial
care package
Why did
it happen?
Interactive
dashboards
• If there is an increasein
number of tenants with
social care support, why
did that happen? Why
are more falls being
reported?
What will
happen?
Predictive
models
• Care home capacity
planning -Seasonal
trends
• High risk cohorts
What should
I do?
Recommendations
and automation
• Recommendations on
capacity creation across
care provision
• Address risks across
cohorts
Insight

21. Digital
trends
2022

22. Digital
trends
2022
(continued)

23. Digital
Trends 23 -
What we’ve
delivered
Resource hub collection
Infographic
Summary guide

25. Socitm institute research - architecture
Member/stakeholder
engagement
‘What works’modules
• Moduleone: Digitalisationand technologies
• Moduletwo: Connected places
• Modulethree: Sustainability and netzero
• Modulefour: Cyber connectivity (cyber
resilienceand security)
• Modulefive: Data handlingand harnessing
• Modulesix:Emerging technology (AI/IoT)
Foundation= SocitmInspire USP
Strategic intent
Principles/outcome
s
Build Resilience Capability
Deliver Leaders Transformatio
n
Resource
hub
Themedmonths
– briefings,etc.

26. Digital Trends – themed months – up to President’s Conference
Drawingondigital trends in 2023
collectionandlinking to Local
DigitalisationOutcomesAlmanac:
• Briefings,videos, blogs, etc.
• Featuredcase studies
• Working withpartners
• Webinars
• SocitmShare conferences
• External events
• January 2023 – Skills, recruitment andretention
(StevenMathiesoncurrently in progress)
• February 2023 – Cyber: cyber resilience withJisc
(currently under development)
• March 2023 – Connectedplaces:new briefing
paper/observatory outline
• April 2023 – Meeting Sustainability Challenges –
University of Exeterframework andwider Doughnut
Economicsoutputs
• May 2023 – Leadership in turbulent times: policy and
collaborative leadershipfocus (Change Agent etc.)
• June 2023 – Revolutionising use oftechnologies and
data: responsible use/transformative design

27. Digital Trends – themed months – President’s Conference
and beyond
Outline themes – fromDigital Trends
• July/August 2023 – Enabling local digital outcomes: the frontline technology enablers and the role
of IOT and AI
• September 2023 – Responsible and secure: widening place-based opportunities with LOLA Cyber
SAFARI and DCMS Secure Connected Places
• October 2023 – Devolution and connected places: digital to support Devolution Deals, examples
such as the South London Partnership, the ALGIM New Zealand model for building digital capability
• November 2023 – Green and sustainable: harnessing digital to combat climate change,
acceleration towards net zero and reduce IT’s own carbon footprint – IGEL and Px3 What Works
Net Zero Centre
• December 2023 – Data enabled leadership: how data can explode silos - breaking the ‘public
policy impasse’ over deep-seated local problems

28. Strategic priorities:
The need to build upon the phenomenal response of
local authorities and the wider public sector to Covid-19.
The need to sustain the stepchanges that local public
service providers have taken.
The need to harness digital – cultures, capabilities,
technologies and data – to enhance the resilience of
people, communities, organisations and places.