5. Questions
• Do you speak another language?
• Do you have a passport?
• Have you visited another country?
• Have you lived outside Myanmar?
• Do you read the news about other countries?
• Do you eat food from other countries?
• Do you work with people from other countries?
24. Inspiring Corporate Culture
• Inspiring Your People To Do Great
Things
1. Inspiring Vision
2. Inspirational Leadership
3. Inspirational Environment
4. Relentless Innovation
31. CQ
• Quality personal relationships and
effectiveness
• Individual capabilities to cope with multi-
cultural situations
• Cross-cultural interactions
• Performing in culturally diverse work
groups
32. CQ
• Function effectively in culturally diverse
situations
• Enhance employee, manager, and
organizational effectiveness
• Enhance interpersonal interactions
• NOT specific to particular culture
43. CQ-Drive
• Intrinsic - enjoyment from culturally
diverse experiences
• Extrinsic - gaining benefits from culturally
diverse experiences
• Self-efficacy - confidence to be effective in
culturally diverse situations
44. CQ-Drive
• Interest in experiencing other cultures
• Interacting effectively with different cultural
backgrounds
• Intrinsic value placed on diverse
interactions
45. CQ-Drive
• Enjoyment and sense of satisfaction
(intangible benefits)
• Extrinsic value (tangible benefits)
• Sense of confidence
46. CQ-Knowledge
• Cultures similar and different
• Business - economic and legal systems
• Interpersonal - values, social interaction
norms, and religious beliefs
• Socio-linguistics - rules of languages and
expressing non-verbal behaviors
47. CQ-Knowledge
• Cultures similar
• Cultures different
• Information on cultural universals
• Unique cultural values, economic and legal
systems, norms for social interaction,
religious beliefs, aesthetic values, and
language
48. CQ-Strategy
• Making sense of culturally diverse
experiences
• Making judgments about thought processes
and those of others
49. CQ-Strategy
• Awareness - knowing existing cultural
knowledge
• Planning - strategizing before culturally
diverse encounter
• Checking - checking assumptions and
adjusting mental maps when actual
experiences differ from expectations
51. CQ-Strategy
• Awareness that individuals have different
cultural value orientations AND
• Different orientations influence perceptions,
sense-making, motivation, and behavior
54. CQ-Action
• Change behavior to fit other cultures
• Using flexible range of non-verbal
behaviors (i.e., body language, physical
gestures, facial expressions)
• Using flexible range of verbal behaviors
(i.e. accent, tone, expressiveness)
