Cultural Intelligence by P. Christopher Earley and Elaine Mosakowski Powerpoint PPT presentation
1.
2. INTRODUCTION
• WHAT IS CULTURAL INTELLIGENCE?
• A PERSON'S CAPABILITY TO ADOPT AS HE/SHE INTERACTS WITH OTHERS FROM DIFFERENT CULTURAL REGIONS.
• EXPERTISE FOR BANKERS, BORROWERS, COMPANIES AND MANY MORE....
• CULTURAL INTELLIGENCE IS RELATED TO EMOTIONAL INTELLIGENCE.
• DANIEL GOLEMAN DECLARED ' TO THINK BEFORE ACTING' A CRITICAL ELEMENT OF BOTH CULTURAL AND EMOTIONAL INTELLIGENCE.
• SOCIALLY SUCCESSFUL FACE DIFFICULTY IN MAKING SENSE OF CULTURAL STRANGERS.
• HOLDING NORMS OF NATIVE CULTURE BECOME ALIENS FOR UNFAMILIAR CULTURES.
• DETACHED FROM OWN CULTURES, ADOPT UNFAMILIAR HOSTS EASILY.
3. 3 SOURCES OF
CULTURAL INTELLIGENCE
• THREE SOURCES OF CULTURAL
INTELLIGENCE ARE AS UNDER:-
• HEAD: REPRESENTS
LEARNING AND
UNDERSTANDING OF NEW
CULTURES.
• BODY: VISIBLE PROOF
OF HAVING KNOWLEDGE
OF OTHER CULTURES.
• HEART: MOTIVATING SELF
IN ORDER TO OVERCOME
OBSTACLES.
4. HOW HEAD, BODY AND HEART WORK TOGETHER?
Heart
• Motivating self in order to
communicate with people.
• Overcoming obstacles and setbacks
and gaining confidence.
Body
• Behaving like people around in the
environment.
Head
• Learning about the belief customs and
taboos of foreign cultures.
• Change behavior according to existing
cultural demand.
5. CULTURAL INTELLIGENCE
PROFILES
• THE PROVINCIAL
• THE ANALYST
• THE NATURAL
• THE AMBASSADOR
• THE MIMIC
• CHAMELEONS
• The Provincial: Effective with people of
similar background.
• The Analyst: Studies other culture rules
and expectations.
• The Natural: Relies on inituitution and
first impressions.
• The Ambassador: Posses a healthy
amount of confidence.
• The Mimic: Has high degree of controll
on his ations.
• Chameleons: Masters at understanding
other cultures.
6. Emotional & Motivational
• To stay motivated in the learning and
adaption processes of a new culture.
• Adapting to new culture requires
confidence and people with high
levels of cultural intelligence love
interacting with new people
Physical CQ
• The ability to change body language
according to different culture.
• Adopting the mannerism of people resulting
increased trust.
Cognitive CQ
• The ability to understand cultural
differences.
• Understanding how culture has shaped the
way people do business
Diagnosis of
cultural
Intelligence
7. CULTIVATING CULTURAL INTELLIGENCE
UNLIKE OTHER ASPECTS OF PERSONALITY CULTURAL INTELLIGENCE CAN BE DEVELOPED IN PSYCOLOGICALLY
HEALTHY AND PROFESSION COMPETENT PEOPLE.
INTRODUCED A PROGRAMME TO IMPROVE MANAGER'S WORK RELATIONSHIP WITH OUTSOURCING
PARTNER.
IT IS A TWO AND A HALF SAY PROGRAMME TO FIRST IDENTIFY A PARTICIPANT'S STRENGTHS AND
WEAKNESSES.
8. CULTIVATING CULTURAL INTELLIGENCE
STEPS:
• THE INDIVIDUAL EXAMINES HIS OR HER STRENGTH AND WEAKNESSES.
• THE PERSON SELECTS TRAINING THAT FOCUSES ON THEIR WEAKNESSES.
• THE GENERAL TRAINING SET OUT TO ABOVE STEPS. IF MOTIVATION CQ IS LOW A PERSON MIGHT BE GIVEN A SERIES OF
SIMPLE EXERCISE TO PERFORM.
• THE INDIVIDUAL ORGANIZES THEIR PERSONAL RESOURCES TO SUPPORT THE APPROACH THE PERSON HAS CHOOSEN.
• THE PERSON ENTERS THE CULTURAL SETTING HE NEEDS TO MASTER.
• THE INDIVIDUAL REEVALUATED THE NEWLY DEVELOPED SKILL.