2. Define and understand the communication process
Point out and overcome the barriers in a communication
process
Practice active listening
Tips to improve Verbal and Non-verbal communication
3. Communication is the process of transmitting
the Information, Ideas and Attitudes
from one person to another person.
It is the process of Meaningful
interaction between human beings.
4. It is a social process
Occurs between people
Means to influence people
Involves expression of information, thoughts and ideas
through words and actions.
Results in change of behaviors positively or negatively
5. Verbal Communication
a) Oral
b) Written
Non Verbal Communication
a) Body language
b) Gestures
c) Postures
7. Downwards Communication:
Highly directive from seniors to subordinates. To assign duties, to give
instructions, to inform, to offer feedback, approval, to highlight problems.
Upwards Communication:
It is non-directive in the nature, to give feedback, to inform about progress
and problems, seeking for approvals.
Lateral or horizontal communication:
Among colleagues and peers at same level for information sharing and
coordination.
8. Formal communication:
Reports, manuals, policies, memos, meetings.
Informal Communication:
other than formal communication networks, for
example talk about water tank, office layout.
9.
10. Inappropriate medium
Environment
Noise
Assumptions/Misconceptions
Stereotypes
Language differences
Distractions
Poor listening skills
Cultural diversity
education of other persons and premature evaluation
11. Hearing:
hearing is a natural physical process, passive
Listening:
Listening is a physical as well as mental process,
it is a learned skill. Active
12. Listening is a positive activity rather than a negative or
passive activity.
Listening to others is an art that everyone should learn.
Good listening reflects courtesy and good manners.
Listening carefully to supervisor’s instructions improves
performance and competence.
The result of poor listening skills can be disastrous in
business, employment and social relations.
Good listening can eliminate a number of grievances of
employees.
Good listening skill can improve relations and
conversations.
13. By not being preoccupied
Being open minded and less defensive
Minimizing interruptions.
Effective listening is; hearing, interpreting when
necessary, understanding the massage and
relating to it.
By asking questions.
14. Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood
accurately or not
In case of an interruption, always do a little recap of what has been
already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of
view.
Repeat what the speaker has said to check whether you have
understood accurately.
15. Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by
majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be
heard.
Do not assume that every body understands you.
While listening do not glance/look here and there as it might
distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood
every thing.
16. Improve Language
Improve pronunciation
Work on voice modulation
Work on body-language
Read more
Listen more
Try to read or watch current affairs, literature.
Gather information and improve on your topics of discussion
Think and speak
Do not speak too fast
Use simple vocabulary
Do not speak only to impress someone.
Look confident
17. Keep appropriate distance
Take care of your appearance
Maintain good eye contact
Touch only when appropriate
Smile genuinely
Be aware of the facial expressions and gestures
Keep in mind the level of education and norms of
other persons and audience
18. 7% WORDS
◦ Words are only labels
38% PARALINGUISTIC
◦ the accent, tone and voice modulation
55% BODY LANGUAGE
◦ Postures and gestures effects the listener’s
understanding the most.
19. Excellent communication skills are vital to success
for you in the new global and diverse workplace.
