RACI Matrix

39,171 views

Published on

Responsibility Charting useful when conducting for Process Mapping

Published in: Technology, Business
11 Comments
75 Likes
Statistics
Notes
No Downloads
Views
Total views
39,171
On SlideShare
0
From Embeds
0
Number of Embeds
435
Actions
Shares
0
Downloads
0
Comments
11
Likes
75
Embeds 0
No embeds

No notes for slide

RACI Matrix

  1. 1. RACI Matrix Responsibility Charting for Process Mapping Anand Subramaniam
  2. 2. <ul><li>“ The uncreative mind can spot wrong answers, but it takes a creative mind to spot wrong questions.” </li></ul><ul><ul><li>- Sir Antony Jay </li></ul></ul>
  3. 3. What is RACI? <ul><li>Responsible </li></ul><ul><li>“ The doer” </li></ul><ul><li>Person who completes a particular process step or leads the people who do </li></ul><ul><li>Position working on the activity & responsible for implementation </li></ul><ul><li>Responsibility level determined by individual with the “A” </li></ul><ul><li>Accountable </li></ul><ul><li>“ The buck stops here” </li></ul><ul><li>Person who is held accountable by top management for implementation </li></ul><ul><li>Position with Yes / No authority </li></ul><ul><li>Only one A per function </li></ul><ul><li>Consulted </li></ul><ul><li>“ In the loop” </li></ul><ul><li>Person whose advice is sought before a final decision is made and / or implementation takes place </li></ul><ul><li>Position involved prior to decisions or action </li></ul><ul><li>Two-way communication . </li></ul><ul><li>Informed </li></ul><ul><li>Keep in the picture </li></ul><ul><li>Person or persons who are notified once a final decision has been made or after implementation takes place </li></ul><ul><li>Position that needs to know of the decision or action </li></ul><ul><li>Informed after and only one-way communication. </li></ul>
  4. 4. RACI Benefits RACI Benefits Removes ambiguities with regard to activities and decision points Assists in defining roles & responsibilities Reduces duplication of efforts or no overlap Clarifies individual / departmental roles and responsibilities Identifies accountabilities Improves team communication & coordination Improves team efficiencies and effectiveness Assists in task completion before moving to the next process activity Identify problems with the existing process Clear demarcation of authority levels
  5. 5. RACI Charting – Tips & Traps <ul><li>Tips </li></ul><ul><li>Consider the roles and responsibilities from a To~Be perspective. </li></ul><ul><li>Assign the accountability (A) and responsibility (R) to persons with lowest ranks. </li></ul><ul><li>Assign only one accountable person (A) for each action. </li></ul><ul><li>The accountable person (A) should hold approval authority. </li></ul><ul><li>The number of people to be consulted (C) and informed (I) should be kept at the minimum </li></ul><ul><li>Traps </li></ul><ul><li>Trying to apply RACI charts to everything taking place. </li></ul><ul><li>100% accuracy is not always required </li></ul><ul><li>Filling in the RACI chart without due diligence. </li></ul><ul><li>Double check that the operation can be completed with the new role assignment. </li></ul><ul><li>Only one accountability per activity </li></ul><ul><li>All roles & responsibilities must be documented & communicated </li></ul><ul><li>Tips </li></ul><ul><li>Consider the roles and responsibilities from a To~Be perspective. </li></ul><ul><li>Assign the accountability (A) and responsibility (R) to persons with lowest ranks. </li></ul><ul><li>Assign only one accountable person (A) for each action. </li></ul><ul><li>The accountable person (A) should hold approval authority. </li></ul><ul><li>The number of people to be consulted (C) and informed (I) should be kept at the minimum </li></ul><ul><li>Traps </li></ul><ul><li>Trying to apply RACI charts to everything taking place. </li></ul><ul><li>100% accuracy is not always required </li></ul><ul><li>Filling in the RACI chart without due diligence. </li></ul><ul><li>Double check that the operation can be completed with the new role assignment. </li></ul><ul><li>Only one accountability per activity </li></ul><ul><li>All roles & responsibilities must be documented & communicated </li></ul>
  6. 6. RACI Chart Example
  7. 7. RACI Chart Analysis – Note…. <ul><li>Lots of R’s = does the individual have too much work ? </li></ul><ul><li>No empty spaces = does the individual need to be involved in this many activities !! </li></ul><ul><li>No empty spaces = Could be a gatekeeper !! </li></ul><ul><li>No R’s or A’s = should the role be eliminated !! </li></ul><ul><li>Too many A’s = is there proper segregation of duties? </li></ul><ul><li>Too many A’s = Is this a bottleneck? </li></ul>
  8. 8. RACI Chart Analysis – Note….(Contd.) <ul><li>No R’s = is the job getting done? </li></ul><ul><li>Too many R’s = is this a sigh of “over the wall” activities !! Just get it off my desk !! </li></ul><ul><li>No A’s = Why note? Who is accountable? </li></ul><ul><li>To many A’s = Is there confusion? Who is doing what? </li></ul><ul><li>Too few A’s and R’s = Is the process slowing down while activity is performed on an “ad hoc” basis. Or procedures outdated </li></ul><ul><li>Lots of C’s = are they necessary? </li></ul><ul><li>Lots of I’s = should this be standard or only on an exception basis? </li></ul><ul><li>All boxes full = Too many people involved !! </li></ul>
  9. 9. <ul><li>“ The important thing is not to stop questioning. Curiosity has its reason for existence.” </li></ul><ul><ul><li>- Albert Einstein </li></ul></ul>
  10. 10. <ul><li>Good Luck </li></ul><ul><li>http://www.linkedin.com/in/anandsubramaniam </li></ul>

×