The document discusses how to raise a query from the support tab regarding returns. It provides instructions on selecting the Returns tab and clicking on various options like "Raise Return Dispute" or "Report an issue with return" to file a ticket. It notes the types of return issues and their typical turnaround times (TAT) for resolution. It also lists scenarios for when a returns query ticket should be raised, such as within 24 hours of a return, writing remarks on a proof of delivery, or if an order is not received within specified timeframes.

1. Returns support tab
In this module we will discuss :-
1. How to raise a query from support tab?
2. What are the scenarios to raise a ticket for Returns?

2. Select the Returns tab under How can we help you -
How to raise a query from support tab?
Click on Returns tab
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1.

3. If you want to raise a dispute , click on Raise Return Dispute under Sub categories -
Click on Issue with
returned order tab
2.
2
How to raise a query from support tab?
Click on Report an
issue with return tab
2a.
2a

4. Read the following
guidelines before raising
the ticket.
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3.
How to raise a query from support tab?

5. Write all the details asked below -
Write all the mandatory
details and then
Click on Submit tab
4.
5.
4
How to raise a query from support tab?
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6. Type of Issue TAT
Product/ Payment not Received 10 Days
Brand Box/ Original Packaging Damaged 10 Days
Short product/ Accessory/ Freebie missing 10 Days
Partial/ Incomplete received in Combo set 10 Days
Used product/ Returned after installation 10 Days
Partially Damaged/ Minor Defective product 10 Days
Fully Non-functional/ Dead product 10 Days
Fully Damaged/ Torn product 2 Days
Empty Box/ Stone received 2 Days
Wrong/ Duplicate Product 2 Days
Seal Open Only 10 Days
What are the TAT for raising a query ticket of
returns?
Note – You can raise ticket for Return before delivery POD (proof of delivery) within 10 days from the date of
Return before delivery marked. Ticket raised beyond 10 days from the date will not be entertained.

7. • In case of Return queries, raise
a ticket within 24 hrs
• For Open delivery, you need
to write remarks on the POD
(Proof of Delivery)
• If Cancelled order not
received within 30days
• If Return before delivery
order not received within 45 day
When should you raise a query ticket for
returns?

8. Thanks everyone!
For any query please raise a ticket on support