Online Shopping Shop Smart, Stay Safe A Presentation by: Imran Ali (FA10-MB-0188)Sahrish Karim (FA09-MB-0171)Nazish Verteji (FA10-MB-0033)
Overview1. Term “Online Shopping”2. Online Shopping Process3. Why Shop Online ?• Advantages• Disadvantages3. Tips for Protecting Yourself4. Popular Online Shopping Sites • eBay • Amazon
Online Shopping Online shopping is the process whereby consumers directly buy goods or services from a seller in real- time, without an intermediary service, over the Internet.http://en.wikipedia.org/wiki/Online_shopping
Advantages• Incredible convenience• Price comparisons• Infinite choice• Opportunity to compare as many products and prices• Easy access to consumer reviews• No pressure shopping• Savings in time• Avoid Crowds• No driving and parking• Information on product comparison easily available• 24/7 shopping• It allows people to browse through many items and categories without leaving their house
Disadvantages• You cant try things on• You cant talk to someone immediately• Privacy and security• Time consuming to return faulty goods• more chances for mistakes in ordering the wrong item• Judgment of size and quality• Shipping Cost• Lack of touch and feel of merchandise• lack of close quality examination
Tips for Protecting Yourself5 Tips for Safe Online ShoppingTaken from Washington Post article http://www.washingtonpost.com/wp-dyn/content/article/2007/11/21/AR2007112102673.html
Tips for Protecting Yourself1. Shop From a Secure PCIf possible, avoid using the family PC that your children use to chat with their buddies and play games online. Those machines, especially if theyre a Microsoft Windows computer, are often already infected with spyware. An infected system will undermine all of the other precautions you might take to avoid online fraud. Before you start shopping online, make sure your system is running with up-to-date anti-virus software, and that youre using a firewall to block potential intruders. Just as important, be sure that your computer has the latest Microsoft software security updates installed.
Tips for Protecting Yourself2. Shop Smart, and Only at Sites You Know &Trust Avoid search-engine shopping. For the safestonline shopping experience, its best to stickwith merchants you know and trust. Mostimportantly, make sure you have read andunderstand the merchants shipping and returnpolicies before making any purchases. Be sure to print a copy of each receipt orconfirmation e-mail you receive. Keep all ofyour receipts in a folder and filed away in a safeplace. Never buy anything advertised via unsolicited e-mail. Such offers are almost always a scam.
Tips for Protecting Yourself3. Shop with Your Credit Card Most online merchants accept both creditand debit cards. Under federal law, creditcard issuers can only hold customers liablefor the first $50 of fraudulent transactions,and most issuers will ignore even thatamount.Experts say credit cards still present lesspotential for annoy when dealing with yourfinancial institution should unauthorizedcharges show up later on a monthlystatement.Never, I repeat, never, shop at sites that askyou to wire your payment or send moneyorders.
Tips for Protecting Yourself4. Consider Alternative Payment Methods For the truly fraud-wary online shopper, thereare still plenty of alternatives to entering youraccount number at multiple Web sites. Manyfinancial institutions and card issuers --including Bank of America, Citibank, Discover,and PayPal -- offer customers the ability togenerate unique, "virtual" or "one-time use"account numbers that are good for a singletransaction or a handful of specifiedtransactions only and cannot be reused.
Tips for Protecting Yourself5. Get a Handle on Spam If you worry that giving away your e-mail addressat multiple online merchants might wind upcluttering your inbox with more junk mail, considercreating a new address for each new Web site thatrequires you to enter one as part of theregistration process. This allows you take action ifa merchant youre doing business with sells or rentsyour e-mail address to marketers. NOTE: We recommend creating an unique e-mailused just for online purchases. Free e-mailaccounts are readily available from Google, Yahoo!, and Hotmail.
Tips for Protecting YourselfOther Online Shopping Tips• Keep all passwords private.• Never give out your Social Security Number.• Read sites privacy and security policy.• Look for "https://" at the beginning of web address.• Pay attention to shipping facts and terms.• Learn the merchants Cancellation, Return and Complaint-Handling Policies.• Consider using single-use card numbers.• Be extremely cautious of anything that is offered in an unsolicited or spam email.
Popular Online Shopping Sites - eBayeBay - www.ebay.comThe following is taken from the eBay website eBay is "the worlds largest online marketplace - where practically anyone cansell practically anything at any time. Its an idea that BusinessWeek oncecalled "nothing less than a virtual, self-regulating global economy. "With a presence in 39 markets, including the U.S., and approximately 84million active users worldwide, eBay has changed the face of Internetcommerce. In 2007, the total value of sold items on eBays trading platformswas nearly $60 billion. This means that eBay users worldwide trade more than$1,900 worth of goods on the site every second."
Popular Online Shopping Sites - eBayWhat can you do on eBay? • Bid on new and used items • Find market value on almost any item • Sell new or used items • Participate in charity auctions • Run an eBay-based business • Find reviews on select products
Popular Online Shopping Sites - AmazonAmazon - www.amazon.com Founded in 1994 as an online bookstore, Amazon is now Americas largestonline retailer. Amazon offers a huge variety of products and allows individuals andbusinesses to sell both new and used products via its site. Amazon is a pioneer in social media allowing customers to rate and writeabout available products and allowing these "reviewers" to providesuggestions based on certain likes and interests.
Popular Online Shopping Sites - AmazonAdvantages of Amazon • Wide variety of products • Ability to purchase used products • Flat rate, and often, free shipping • Create a wish list for later purchases • Clear and dependable return policy • Discounted items and promotional sales
Popular Online Shopping SitesOther popular online shopping sites: • Wal-Mart - general merchandise • Target - general merchandise • Dell Computers - Dell brand computers and accessories • Best Buy - electronics and computers • JC Penny - general merchandise • New Egg - computer-related merchandise • QVC - general merchandise • ETSY - handmade items