Shopping and Banking online sharing, buying, selling, banking
Our agenda1. Sharing: Spread the word (Yelp, Angie’s List, Pinterest and more)2. Guide to shopping online: Things you should know when shopping online3. Buying and Selling Online: A look at some sites to buy and sell online4. Banking Online: Is your online bank secure? A look at an example of online banking, A look at a money management program5. Online financial tools for you
With Pinterest, Yelp, Angie’s List and more…SHARING: SPREADTHE WORD
Yelp• Free• Location based• Information on eating, shopping, drinking, relaxing• Must join• Public reviews Let’s take a look at Yelp>>>
Yelp as a social network• Can correspond with other members through Yelp• Can invite friends to join Yelp• Can follow other reviewers or be followed• Businesses may offer discount to Yelp followers• As always, caution on the privacy issue
Angie’s List• Not free! Cost depends on where you live• Supported by consumers• Does offer businesses a chance to provide discounts, requires monthly fee for this• No anonymous reviews
Angie’s List as a Social Network• Must join to belong• Invite a friend (you will be sent M&Ms)• Unlike some social networks, though: – Can’t see who the member is – Can see a synopsis of their reviews to include number of reviews and ratings
Pinterest• Community bulletin board• Used to talk about things we want, identify with or recommend• Create boards with themes (styles, recipes, places to see, photos)• Pin things from the Internet onto the board• NOTE: Currently, 90% users women!
Pinterest as a social network• Must be member to create boards & pins• Do not need to belong to just look• All boards open & visible to everyone• Can repin, comment, follow or be followed (no permissions required)• When you do something, activity sent to all followers• Easy relationship to Facebook & Twitter
Other social networks to share reviews:• Epinion: Used to review a variety of things including books, cars, movies, toys, more• Consumer Product Safety Commission: Helps decrease public risk of injury & death from consumer products• Consumer Search: Tagline: “Love what you buy”. Gets reviews, analyzes them, and recommends what to buy.• P@(*#$ Consumer: No surprise here. Focuses on what people have hated.
Guide: Security online• Secure site: https, lock or unbroken key, Secure Sockets Layer (SSL)• Different passwords for different sites• Passwords: NO to address, birthday, phone, even pet’s name. YES to at least 8 letters, numbers and punctuation.• If you record it, do it in code• Do not reply directly to emails asking for personal information• Use good anti-virus program at all times
Payment• Safest way to pay: Credit card (limited to $50 or $0, depending on credit card company)• Right to dispute if: – Billing error (mistake, delivered late or not at all, did not comply with contract) – Claims & defenses (Goods don’t comply with contract or seller didn’t honor return policy)• Prevent ID theft: Do not give businesses other numbers like SSN or bank account numbers. Don’t reply to links from businesses asking for this. More on ID theft: http://www.ftc.gov/bcp/edu/microsites/idtheft/• Consider a separate credit card for online use• Good email security practices, anti-virus, keep track of accounts.
Terms• Know terms before you buy. Don’t click OK if you aren’t sure.• If no info on returns, ask the seller in writing• Written warranty? Full, limited or as is? – Full: entitled to full repair, no shipping or other fees – Limited: everything else (more common) – As is: No warrantee• Arbitration: www.givemebackmyrights.com• Suing: Can be difficult if out of state• Finally, check product when you get it to see if everything was included.
Delivery & Records• Delivery: FTC rule states that if seller says it will ship at a date must believe that it will, or at least 30 days from date of order. If can’t must notify you and give chance to cancel or refund.• Records: Keep these records: – Info on seller’s name, address, phone number – Printout of order – Printout of seller’s legal terms – Printout of any e-mail messages from seller – Notes or e-mail confirmation of any telephone conversations with seller – NOTE: All printouts should have date. If not, add date in writing.
Complaints?• Use website to find “contact us” link, email address or phone number• If not satisfied, contact Better Business Bureau: http://bbbonline.org/consumer/complaint.asp• Or fill out FTC Consumer Complaint form: http://www.consumer.gov/
Take a look at some optionsBUYING & SELLINGONLINE
Look at some possibilities• Craigs List: http://sandiego.craigslist.org/• eBay: http://www.ebay.com/• Amazon: http://www.amazon.com/• Deal of the day sites: – Groupon: http://www.groupon.com – Living Social: http://www.livingsocial.com/ – Google Offers: https://www.google.com/offers
On your computer and on the webSAFE BANKINGONLINE
Legitimate online bank? Insured?• Read info about bank on website. Look for info on FDIC insurance• Watch for “copycat” sites (“phishing”). Double check web address before transactions.• Make sure bank is still member of FDIC (go to: Bank Find, search for bank)• Overseas banks may not be FDIC insured• Sometimes, bank may have an online name and traditional name; might not be a problem• Only deposits are insured by FDIC, not mutual funds, stocks, insurance policies, etc.
On your computer and on the webLOOK AT AN ONLINEBANK: SDCCU