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Nusrat aijaz peerzada visualcv_resume

Online Travel Expertise

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Nusrat aijaz peerzada visualcv_resume

  1. 1. PEERZADA NUSRAT AIJAZ ChennaiTamil Nadu • +918754407441 • +13 years of Experience in Travel,Tourism and Hospitality Objective Top-producing and award winning professional with high level of creativity and exceptional relationship building talents. An Innovative Professional with more than 13 years of progressive management and business development and operational experience in Travel,Tourism & Hospitality having Clear new Ideas and strong implementation skills are my forte. Demonstrated management skills & crisis management skills.Proven record identifying key buying andnegotiation influences in multi-level accounts and developing strategic sales plans to facilitate long-term business relationships. Recognized for keen business insight; expertise translating concepts into action to maximize results. Consensus team leader and contributor Core Business Competencies Marketing Trends /Channel Development,Prospecting / New client development,Partnership Management,Contract Development and Negotiations,B2B and B2C Sales strategies,Account /Territory Management,Consultative and needs based selling,High Impact Presentations,Relationship Management,Sales and Marketing initiatives. Work History Feb 2015 - present Regional Manager-Hotel Partnership & Supplier Management Stayzilla Travel &Tourism Key-Responsibilities Manage & motivate a team of contract managers Set key performance indicators, clearly convey company objectives and initiatives to the team Set standards, grow and develop the commercial awareness of the team Constantly monitor performance, carry out appraisals and encourage feedback Have regular updates with the contracts managers, focusing on the key points to Maximize revenue. Carry out pre-and post-business trip briefings, agree targets and analyze performance taking remedial action where required Product/Hotel Management Working within company aims, contribute to the product mix of territories within the remit, identifying and delivering key‘ must have' hotels Represent Stayzilla at senior level amongst key hotel chain and partners in the region, developing close commercial relationships be fully conversant with key procurement requirements in the region(channel managers, connectivity etc) Report to Head office regularly on key issues and opportunities for the business Take ownership of commercial relationship with hotels, liaising closely with other departments such as operations and key accounts as issues and opportunities arise. Tasks Ensure continuity of product through timely contract renewals ensuring contracting trips are scheduled to hit targets for new and renewal hotels Regularly monitor competitor pricing and availability in line with demand, liaising with the yield team where relevant Advise on preferred partner hotels in the relevant destinations Ensure any standard/service level issues with suppliers are addressed and resolved as required Dec 2013 - Feb 2015 Sales Manager The Meadows Resorts and Hotels Responsible for guest satisfaction at check-in, room allocation, check-out, record & report guest feedback, Reservation and revenue management to achieve high REVPAR and ensure teams follow
  2. 2. set processes as per SOP. Internal customer satisfaction - recruitment of employees, training of front line departments, directing the employee’s growth plan and KRAs, conduct personal evaluation & appraisal. Drive Cost control focus by tracking of fuel, water & energy consumption, inventory management for all consumables (F&B, CGHS, Guest supplies, etc.) Financial planning – preparation of budget P&L for financial, Business forecasting on quarterly basis, Monitoring and controlling expenses, Responsible for hotel P&L, analyze deviations from budget to ensure growth in GOP, CAPEX requirement & procurement of the hotel on annual basis. Track market coverage with sales and achieve new accounts by weekly Chronicle meeting with sales team, Sales calling to enrich company trust in hotel brand and to build stronger relations, Tracking of sales team productivity, Monthly analysis of segment-wise productivity. Finance & administration control - Follow up on credit companies’ status, weekly review of In house guest ledger, contracts for stores supplies & maintenance service agencies finalization. B2B and other Channel partner Sales and Marketing to maximize the revenue and brand image. Aug 2011 - Dec 2013 Account Manager -Hotel Contracting Identify key markets and types of Hotel Products complemented with company product offering and revenue growth. Maintaining accounts, giving sales presentation and attending travel related functions. Grow net revenue in the market by producing business plans to achieve revenue goals, ensuring revenue levels exceed demand throughout the market, ensuring rate competitiveness and follow up on all expiry contracts. Analyzing weekly reports negotiating and securing market deals and merchandising all deals on makemytrip website. Maintain key accounts (e.g.; Hotel chains, Hotel Management companies) by conducting weekly competitive analysis for key markets, report finding and make adjustment monitor, identify opportunities of growth. Establish and maintain supplier relationships, train partner hotels on our extranet and the wholesale business, review monthly production reports and provide feedback to top producing hotels, plan and execute market site visits. Initiate contract agreements with suppliers. Oversee coordination of contracts between market management and suppliers. Establish initial relationship with local tourism agency/organization. Attend supplier related travel shows Host supplier presentations for destinations, hotel chain management company clusters and destination tourism agencies/organizations. Conduct presentations and represent Makemytrip at destination tourism sponsored events, marketing sponsored events and industry related events. Aug 2007 - Jul 2011 Senior Travel Consultant-Corporate Sales International Travel Bureau-Kingdom of Bahrain Responsible for all sales efforts and supports revenue management initiatives. Team revenue management to drive through the delivery and execution of the strategic plan, leadership of the sales department, and developing and strengthening alliances and relationships within the marketplace. Achieving revenue goals, corporate accounts, associate satisfaction and the financial performance of the department. Complete planning, implementing of marketing sales strategies. Identifying Corporate and Agencies for new areas of development and helping maximize Sales.
  3. 3. Education Skills Improvisation, feedback and updates on development of our product to corporate and agency. Looking after both Agency & corporate sales. Work towards Increase in profitability and Business. Allocate staff to ensure the complication of tasks in time. Work towards on line selling and promotion of website of the airlines. Direct sales operation to meet /exceed revenue goals while ensuring a positive customer experience. Jul 2001 - Jul 2007 Executive Sales Jet Airways To manage and develop sales among travel agents, on line portals and companies in India, northern province. Identifies key contacts, influence and decision makers in travel agencies; makes appointments and conducts meetings to persuade them to promote Jet Airways products and services. Generates sales agreements and sends them to prospective clients [travel agents] Increase distribution by identifying and enrolling new sales agents and looking at alternative distribution channels. Provides monthly reports on agent’s performance and discusses positive and negative results with them so as to take corrective actions, where necessary. Train travel agent staff in Jet Airways ethos, products and services; trains in how to process bookings. Keeps up-to-date with industry/competitor information including information concerning passenger trends and activities; keeps up a timely flow of key information to the Sales Manager. Identifies prospective locations for sales/promotion activities based on statistical analysis– informs the Sales Manager and ensures that Marketing is also informed, as appropriate. Pro actively sources new avenues in developing and growing the business Apr 2000 - Jul 2001 Diploma Institute of Hotel Management Catering Technology and Applied Nutrition Major-Front Office Management,Hospitality Sales and Marketing,F&B Mar 1997 - Apr 2000 B.Sc University of Kashmir Major-English and Biology Interpersonal skills Interpersonal and relationship building skills proven through work experience and pepersonable,engaging, and inspire other co-workers and work well in a team Adaptability Flexible team player who prospers in a fast-paced work environment based on past experience Leadership Ability to lead, motivate and stimulate others to achieve goals and inspire change. Reasearch Ability to think critically, analyse situations from multiple viewpoints and research matters to define key issues.
  4. 4. Personal Profile Born on 5th of March, 1977 at Srinagar City- State of Jammu & Kashmir, India, 38 years of age, Married, Religion- Islam References Upon Request Communication Listening skills effectively with co-workers ,clients and Management, communicate and facilitate discussions effectively with the team, prepare and deliver presentations, write work reports and more. Computer Skills Understanding of computer programs such as Excel and Microsoft Office, as well as skills in internet navigation, social media sites and email systems and E-commerce