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Kona\'s CV

  1. 1. Kona KeDirector of Revenue Management & Distribution-GCH at Wyndham Hotel Groupkona.ke@hojochina.comSummaryProfessional hotel administrator with passion and dedication, 13 years working experience, encompasses bestpractice and in-depth understanding of Business Development, Contract Negotiation, Owner Relation,Pre-Opening, Hotel Operation, Re-branding, Food & Beverage, Sales & Marketing, Talent Acquisition,Financial Assessment, Strategic Planning, Quality Assurance, Brand Compliance, Revenue Management,Distribution and eCommerce.Possess insight of China hotel market via frequent traveling and providing on-site pre-opening & operationsupport to Shanghai, Beijing, Xiamen, Hangzhou, Suzhou, Ningbo, Changsha, Chengdu, Chongqing, Wuhan,Kunming, Hefei, Datong, Fuzhou, Sanya, Haikou, Changzhou, Zhuji, Yixing, Dalian, Changle, Xian, Ninghai,Fuyang, Erdos, Shaoxing, Yingkou, Huhhot and Wulanchabu.SpecialtiesPre-opening, Food & Beverage,Talent Development, Training Presentation, Business Planning, HotelOperation, Financial Critique, Sales & Marketing, Revenue Management, Distribution Channels, OTAStrategies, GDS Marketing, eCommerce, Online Reputation Management, Merchandising Program, SocialNetwork, Loyalty Program Strategy, Brand Compliance and Effective Communication.ExperienceDirector of Revenue Management & Distribution-GCH at Wyndham Hotel GroupSeptember 2009 - Present (3 years) Revenue Management Develop Revenue Management and Distribution Channel Strategy for both "Wyndham Grand Plaza Royale" and "Howard Johnson" branded hotels under full management of Greater China Hospitality Ltd.(GCH) which possesses 40+ 5 star luxury hotels & resorts and 160+ pre-opening (20+ in 2012, 20+ in 2013) & future projects. Weekly ExeCom Meeting, sharing updates and happenings Review and critique monthly GM Executive Summary Report submitted from hotels Yearly hotel Business Plan/Budget review and critique Lead property Sales & Revenue team on comp set performance analysis, initiate strategies and action plans to be No.1 (OCC, ADR, RevPAR, MPI, ARI and RGI) in market place Development of revenue management talents by diversified & hands-on approaching revenue and distribution training to operating and pre-opening properties. Accelerate corporate wide revenue management & distribution team structuring and core competence development. Page1
  2. 2. Weekly, monthly, quarterly revenue & distribution performance review with each hotel management team. Yield and maximize revenue via forecast accuracy know-how, pricing strategies, KDD management, distressed inventory management, trend analysis and demand stimulation. Launch effective corporate wide revenue initiatives to drive market share and revenue share in tough 1st, 2nd and 3rd tier city hotel markets. RevMax project enforcement leads to total revenue management including Rooms, F&B and Ancillary Revenue. Hotel site inspection, market research and total revenue assumption for new hotel projects Achievements Successfully organized 2012 GCH Revenue Managment & Distribution Workshop with 30+ hotels and 50+ participants Professional Facilitator, conducted revenue & distribution training for 40 hotels, accumulated 500 training hours within 3 years Accomplished revamp of corporate-wide Hotel Business Plan and GM ES templates Revenue Management talent development and acquisition up to 40 within 3 years 23 recommendations available upon requestDirector of Revenue Management & Distribution-GCH at Wyndham Hotel GroupSeptember 2009 - Present (3 years) Distribution Channels Distribution system delivery maximization and optimization. Deploy and align channel strategies through wide variety of distribution partners Central Reservation System (PRM and ORS) production maximization and system configuration audit Brand website volume stream stimulation, traffic ranking and conversion rate enhancement via search engine marketing and analytical tools. Foster close relationships with key distribution partners (OTA - Ctrip, Elong, Travelsky, 12580, 118114, Qunar, Kuxun, Hubs1, Expedia, Travelocity, Orbitz, Priceline, Agoda, Booking.com, Tabimado, HRS, Wotif and Hotel.de. B2B - GTA, Touricoholiday and Hotelbeds. New - Groupbuying Dianping Lashou, Taobao.com and Mobile App Didatour etc) Travel distribution technology integration, includes CRS, PMS, GDS and OTAs, BAR rate structure and eBooking system. GCH corporate website initiating and planing. Drive properties revenue through dynamic promotion on brand website, GDS and Consortia programs GDS marketing program and teaser textual contents management for exposure and revenue delivery. Online reputation management, customer engagement, interactive marketing (Tripadvisor, Daodao, Expedia, Ctrip, Elong and Baidu) Achievements Page2
  3. 3. 2011 Distribution Revenue (CRS+OTA+ADS+VOICE) RMB218 Million, a YOY growth of 26% versus Expo Year 2010 (RMB172 Million) Corporate wide revenue management talent development and acquisition 40+ Managed properties achieved top preferred placement on major OTA Channels 2 weeks distribution marketing with landing page banner on Ctrip.com in 2011Director of Revenue Management & Distribution-GCH at Wyndham Hotel GroupSeptember 2009 - Present (3 years) Sales and Marketing Lead Sales and Marketing Team during Corporate DOSM absence, from Oct 2009 till Jan 2011 (1 year 4 months). Property financial performance review and strategic business planning with hotel GMs and DOSMs Business diagnosis and task force to critical and under-performing properties. Sales activities management and business leads to properties Global RFP account acquisition and development Trade show, road show and client events organization Partner marketing initiatives with banks and distributors Sales & Marketing Plan and A&BP reviewing Build up social media interaction through major network Brand website development, contents optimization for SEM Monitor marketing and communications planning Global sales team liaison with Wyndham Hotel Group, Regional Office APAC and Shanghai Office. Database marketing development with EDM and SMS Property global sales tools utilization enhancement, RFP and Go Leads Program Loyalty Marketing and Partnership Wyndham Rewards and Wyndham ByRequest management Property enrollment target setting and progress management with GMs and Wyndham Rewards Managers Loyalty program compliance auditing, member benefits and service quality assurance Marketing exposure and initiatives. (social media activities, seasonal promotion, member exclusive and redemption campaigns) Employee incentive initiation EDM via membership e-statement Achievements: Successful event organization of CITM 2010 (32 participating hotels) 2011 Wyndham Rewards Enrollment 76K versus 2010 29K a YOY growth of 130% Set up Wyndham Rewards memeber exclusive counter with program carpet. Page3
  4. 4. Director of Revenue Management & Distribution - GCH at Wyndham Hotel GroupSeptember 2009 - Present (3 years) Pre-Opening Travel frequently across China for hotel pre-opening inspection, training and operational support. Newly appointed GM and DOSM orientation Property Sales and Marketing Plan review and endorsement Pre-Opening Media Plan review Pricing strategy formulation, competitive set analysis and pre-opening offer exposure PMS configuration standardization of market segment, source channel and business origin. Sales team structuring and manning guide Hotel opening media plan and activities management Corporate office pre-sell and pre-marketing for forthcoming properties Competitive hotel visit, hotel profile write up and USP identification in the local market New Project market research and feasibility study. Hotel Operation Expaned responsibilities on hotel operations Management contract obligation and performance testing compliance audit for operating and new opening properties Ownership relations maintenance Financial performance audit on Operational Budget, GOP trend and Flow Through analysis Labor and energy cost controlling Brand compliance inspection Talent management, GM, RM, HM, EAM, DOSM, DOHR, DOF, DOE, DOR and REVM recommendation and referral Others Activities Wyndham Hotel Group APAC Annual Conference Yearly Business Plan Review Meeting Yearly Sales and Marketing Plan Review Meeting GM and DOSM Annual Conference Revenue & Distribution Annual Conference GM and DOSM Cluster Meeting Annual DOF and Financial Leader Conference Monthly Cooperate Meeting Revenue Management Monthly Meeting Wyndham Rewards Monthly MeetingRevenue Manager - Shanghai JC Mandarin at Meritus Hotels & Resorts Page4
  5. 5. August 2006 - August 2009 (3 years 1 month) Company Website: http://www.meritus-hotels.com Responsibilities: Lead the Revenue Department consists of 13 memebers, report to General Manager. Take the Sales and Revenue leadership during the interim of 4 GMs and 5 DOSMs turnover within 3 years. Deploy Sales and Marketing Plan, Business Plan and Operational Budget. Initiate and monitor execution of revenue/pricing/promotion strategy through multiple distribution channel, market segment, business origin and source market. Lead revenue generating departments on THRM (total hotel revenue management) and up-selling strategy. Analysis on pick up pace, gap, movement, market demand trend and react on competition. Preside at Revenue Strategy Meeting on performance reviewing and strategic planning & action. Facilitate E-Channels, GDS, CRS/Branded Website, IDS/OTA, TMC, Voice and Direct Reservations. Performance tracking and analysis on RFPs, GDS data connections, negotiated account, consortia, MICE, wholesale account and give strategic suggestions to hotel management. Develop eCommerce/eMarketing, SEO/SEM, Social Network, Rich Media Content/UGC and Online Reputation/Internet Marketing Management. GDS text advertising and preferred placement. Achievements: Year-round retail and distribution revenue RMB85 million, up to 55% revenue contribution of hotel Achieved 80% average YOY growth rate on OTAs Consortia TMC booking volume 90% YOY growth Online reputation management, Ctrip 4.6 guest rating. Booking.com Best Achiever 2008 Successful PMS upgrade from Fidelio to Opera V5 8 recommendations available upon requestReservations Manager - Regal Shanghai East Asia Hotel at Regal Hotels InternationalAugust 2001 - August 2006 (5 years 1 month) Company Website: http://www.regalhotel.com Responsibilities: Be fully in charge of reservations office, report to DOSM. Develop GDS, IDS/OTA, extend market penetration and share. Obtain hotelligence and marketing information. Keep excellent internal and external customer relation with colleagues, clients, corporate and travel agencies. Forecast marketing demand, potential revenue and participate in setting up selling stratagem. Train and motivate staff to up-sell hotel production so as to maximize profitable revenue. Page5
  6. 6. Bid RFPs for Consortia and Negotiated programs. Generate, analyze and submit hotel monthly/yearly revenue performance reports to corporate office and hotel management. Achievements: Successful GDS system switches from Vantis to PHG. Electronic channel booking YOY growth 130%. Developed 3rd party website from 5 to 20. 1 recommendation available upon requestGuest Service Agent - Qing Zhi Lv Hotel at CYTS Property Management Co., LtdDecember 1999 - August 2001 (1 year 9 months) Front Office operation, check-in and out, settle guest complaint and information providing. Served as Receptionist and Cashier, room inventory controlling, assignment, cash float, account balance audit and currency exchange.PublicationsSocial Media - WeiboVerified by Sina.comAuthors: Kona Ke http://weibo.com/konakeProfessional Online ProfileLinkedin.comAuthors: Kona Ke http://www.linkedin.com/in/konakeCoursesIndependent CourseworkFood and Beverage ManagementRooms ManagementHuman Resource ManagementEngineering Page6
  7. 7. Sales and MarketingQuality AssuranceFinanceSecurity ManagementProjectsPre-Opening Market Research - Wyndham Grand Plaza Royale XiamenDecember 2011 to December 2011Members:Kona KePre-Opening Market Research - Wyndham Grand Plaza Royale KunmingMarch 2012 to March 2012Members:Kona KeRevMax Project - Howard Johnson Plaza NingboMarch 2012 to 2012Members:Kona KeRevMax Project - Howard Johnson Plaza HefeiNovember 2011 to November 2011Members:Kona KeRevMax Project - Wyndham Grand Plaza Royale ChengduSeptember 2011 to September 2011Members:Kona KeLanguagesChineseEnglishJapaneseSkills & ExpertisePre-openingGrand OpeningsHotel ManagementOperations ManagementNew Unit OpeningsFood & Beverage Page7
  8. 8. Talent DevelopmentCorporate FinanceFinancial AnalysisFinancial ManagementPresentation CoachingNew Business DevelopmentRevenue Management (13 years experience)Pricing StrategyRevenue ForecastingDriving RevenueDistribution ManagementMedia DistributionMarketing ResearchStrategic LeadershipStrategic NegotiationsStrategy DevelopmentDigital MarketingLoyalty Program DevelopmentMarketing StrategyMerchandising StrategiesInteractive Marketing StrategyOnline MarketingMarketing CommunicationsStrategic PlanningStrategic ConsultingSocial Media MarketingSales ManagementBusiness IdeasBrand ComplianceBrand LoyaltyBrand AwarenessCorporate BrandingOnline BrandingCorporate DevelopmentBrand DevelopmentEnterprise Risk ManagementLegal CompliancePerformance ManagementEngineering ManagementIT ManagementCertificationsPHA - Professional Hotel Administrator (GM)IHMA - International Hotel Managment Association January 2012 to July 2012 Page8
  9. 9. EducationShanghai International Studies UniversityAssociate, English, 2000 - 2004Shanghai Finance & Economics SchoolPolytechnic, Accounting, 1996 - 2000InterestsPre-Opening, Hotel Operation, Sales & Marketing, Revenue Management and Channel Distribution,eCommerce and Interactive Marketing. Page9
  10. 10. Kona KeDirector of Revenue Management & Distribution-GCH at Wyndham Hotel Groupkona.ke@hojochina.com32 people have recommended Kona "Known Kona is in Wyndham Hotel Group,I still could remember the first time that I talked with Kona because I hope to learn something regarding to the Business Plan, he explained very detail and clear. Kona is very professional and he always works with passionate, when I say like this, the sweet momery of 3 full days Revenue Management & Distribution workshop came out to my mind again...... Kona is really worth to be our expert and Im so pride to work together with him in the same group , come on Expert Kona, we need you!" — Shirley Yang, Director Of Sales & Marketing, Howard Johnson Hi-Tech Plaza Chengdu, worked directly with Kona at Wyndham Hotel Group "Kona had developed and supported the implementation of many measures in revenue management, he has full attention on the OTA rate structure and during these times proven himself as a knowledgable revenue management specialist as well as a skilled trainer. He always supporting and caring approach to the hotel team members. Kona would make a great asset to any organization he works with as what he is doing with us now." — Edward Yan, General Manager, Howard Johnson Riverfront Plaza, worked directly with Kona at Wyndham Hotel Group "It is the best Corporate Director Manager that Ive never seen before, he gave me a big help in work and life, he is a good teacher. What I dont know, at any time can make a phone call to ask him, he will be patient to teach me; he is a good leader, very enthusiastic help us analysis reports and marketing, and give the rich guidance advice, where I do is insufficient, he will timely correct mistake, and to guide me to the right direction efforts, and always give me a good career planning blueprint, and if have a good development opportunity, he will be keen to recommend to us; he also is a good friend to communication such as a big brothers. With his help, I gradually became a professional income management manager." — Charlie Fan, Revenue Manager, Howard Johnson Tianzhu Plaza Fuyang, reported to Kona at Wyndham Hotel Group "I have had the pleasure to work with Kona for 2 1/2 years with Howard Johnson Group. Kona working at the corporate office has supported me and the hotel greatly during my assignment in Kunming. Kona is a person with great enthusiasm details for what he does and his positive energy has reflected in the quality of his work." Page10
  11. 11. — Petter Lillvik, Hotel Manager, Howard Johnson Tropical Garden Plaza Kunming, worked directly withKona at Wyndham Hotel Group"I worked with Kona more than 3 years and I would say he is a very knowledgable in his area and verypassionate to the work and very cooperative to the colleagues and assist to answering to all hotels GMs andDOSMs or Rev Mgrs to make better performance of hotel. He dont be afraid to face new chanllenges andalways think initiatively when have diffcult tasks to follow. I am very happy to work with him. MichaelGong"— Michael Gong, General Manager, Howard Johnson Business Club Hotel Suzhou, worked directly withKona at Wyndham Worldwide"Kona is a diligent,erudite & detailed workaholic,also a helpful,passionate friend who has taught me somuch."— Vivian Zhao, Assistant Revenue Manager, Howard Johnson Kaina Plaza Changhzou, reported to Kona atWyndham Worldwide"I had the pleasure to work with Kona for almost 2 years in the same group. Kona was at the corporate officeand supported me greatly during my assignment in Chengdu and later Shanghai. Kona is a well experiencedperson in the revenue management and has always a helping hand extended to us in the operation. He sharedhis knowledge with my team on numerous occasions and is highly respected by everyone. I hope our wayswill cross again one day in the future as it would be great to work together as I can recommend Kona for hisknowledge, great personality and consider him a friend."— Oliver Kreutz ###, General Manager, Wyndham Hotel Group, worked directly with Kona at WyndhamWorldwide"I am very glad to comment on Kona of what he have supported me during my hard times when taking overS&M. He have been very patient and flew in to support myself and train my team. He is very supportive toour hotel and my team. We would love to see him succeeding in his future undertaking and great to have yourguidance and support."— Tomy Lin, Director of Food and Beverage Cum Director Sales and Marketing, Wyndham HotelGroup, worked directly with Kona at Wyndham Worldwide"Kona is very helpful to our hotel on Revenue Management. He is very patient and kind and willing to sharehis rich experiences and knowledge with us. Thanks again for your consecueitve support."— Jackson Yuan, Assistant Director of Sales, Howard Johnson Huaihai Hotel Shanghai, worked directlywith Kona at Wyndham Worldwide"Kona is a decent guy, it was a great working experience with him. The longer you know him, the greaterthings you will find from him."— Miguel Wang, Director of Sales, TravelCLICK, Inc., was a consultant or contractor to Kona at Wyndham Page11
  12. 12. Worldwide"Kona is a person with great enthusiasm for what he does and his positive energy has reflected in the qualityof his work. He is capable of developing and executing effective strategies against important businessobjectives. I believe his multi-functional role has proven that he is someone who can always step up forgreater responsibilities!"— Tiffany Hsiao, Manager, Global Loyalty & Partnership Marketing, Wyndham Hotel Group, workeddirectly with Kona at Wyndham Worldwide"Kona and I have worked together with regards to the five Wyndham Grand Plaza Royale Hotels which hisFranchise Group owns/manages. Through our efforts together, we have facilitated the assimilation of hisProperty Teams with the systems and processes of the Wyndham Brand, especially those which relate toRevenue Management. I quickly noticed how connected Kona is to his hotels and to the markets which theyexist in during our monthly consultative Conference Calls. Given both the amount and quality of hotels acrossChina which Kona directly operates, I know that Kona would be a very strong asset to any organization...especially if they were looking for someone to champion their Revenue Management Team!"— Erik Severson, Specialist, Revenue Management Services, Wyndham Worldwide, was a consultant orcontractor to Kona at Wyndham Worldwide"I have know Kona for a short while but during this time , he has been very helpful and kind to provide mewith whatever assistances that I need . He is forecoming and trueful and is always there when I need a helpinghand."— Richard Chan, General Manager, Wyndham Bund East Shanghai, worked directly with Kona atWyndham Worldwide"Kona Ke is really excellent directory in Revenue system! he is so professional!"— Hansen Wang, Assistant Front Office Manager, Howard Johnson Jindi plaza Datong, reported to Kona atWyndham Worldwide"I am so lucky to meet him. He is very strong and professional at revenue management yield & distrubutionchannal. And he kindly share all informations with us. Workking with him is always a pleasure!"— Vivian Chen, Reservation Manager - Howard Johnson International (China), WyndhamWorldwide, reported to Kona at Wyndham Worldwide"Kona has his own methods in the Revenue Management .His lecture is very lively and interesting, and afterclasses he loves to exchange experience with us. You are a good teacher, also a good friend!"— Anita Wang, Reservations Manager_Howard Johnson Jinhai Plaza Ninghai, Wyndham Worldwide, waswith another company when working with Kona at Wyndham Worldwide"I know Kona for years, and I am glad to see that he has advanced to this current regional role with Howard Page12
  13. 13. Johnson Hotels. Kona has always shown his eagerness to learn and to equip himself to improve his work. Ithas been a great pleasure to work with Kona."— Norman Lui, Regional Director, North Asia, TravelCLICK, Inc, was a consultant or contractor to Kona atWyndham Worldwide"Kona have many years of experience in the industry, professional at work and friendly to fellow associates. anice guy! owen zhang"— Owen Zhang, Corporate Assist Director of training, Howard Johnson International (China), workeddirectly with Kona at Wyndham Worldwide"We met each other on Wyndham global conference last year November in Xiamen; I was very muchimpressed by Konas insight in regards to revenue yield and distribution channels. He is a person who alwayscreative enough to come out smart ideas then led hotels to practice and drive solid revenue as a return. Its avery good experience to work with him as a business partner. I would personally recommend him to any onewho is sourcing for hospitality talent of this kind."— Vincent Gong, Business Development Director, Tripadvisor, was with another company when workingwith Kona at Wyndham Worldwide"Kona is a great hotel professional who ensures his clients have an outstanding experience. He understandsthe meaning of revenue management and acts on his belief that revenue management should be of the highestquality and impact. Any organization would benefit from Konas experience, perspective, and leadership!Kick hard, Kona!"— Joseph Wang, Director of Hotel PPC, qunar.com, was with another company when working with Kona atWyndham Worldwide"Kona is a detail-oriented, proactive, responsible, and warm-hearted senior manager. Working with him isalways a pleasure."— Alex Zhu, Director Global Sales China, Wyndham Hotel, worked directly with Kona at WyndhamWorldwide"Kona is a self-motivated, detailed-oriented and responsible young talent. Although he is carrying a title ofDirector of Revenue Management, he is also helping the sales & marketing related issues during the absenceof sales & marketing leadership."— Kitty Huang, VP, Global Sales - Asia Pacific, Wyndham Hotel Group, was with another company whenworking with Kona at Wyndham Worldwide"Kona is the one has the know-how of revenue and channel management, when I worked with him at HowardJohnson International (China); he is very strong focusing on initiate his revenue team members to approachthe same direction. It would be my honor to know and learn from him."— Nikki Qiu, Reservations + E-Commerce Manager, Howard Johnson Hotel Zhangjaing Shanghai, worked Page13
  14. 14. directly with Kona at Wyndham Worldwide"Kona is focused on performance, proactive with initiatives and professional. He has very good interpersonalskills and is an excellent team member. Having worked with Kona is an experience, with his positiveapproach to problem solving and responsiveness in getting back to me. He is someone I would be happy towork with."— Shelley Ho, Assistant Revenue Manager, Meritus Hotels & Resorts, worked directly with Kona at MeritusHotels & Resorts"It was a nice experience to work with Kona. Good coorperation with Sales team. He works hard, smart,acitvely."— Eva Wang, Sales Manager, Shanghai JC Mandarin, worked directly with Kona at Meritus Hotels &Resorts"With the full knowledge on revenue management Obviously Kona has shown his talent and intelligence onmanaging the revenue channels very well including GDS, Wholesaler, OTA Clients,TMC,etc. He has takenhis effort and performance to prove that he would lead the revenue team to the success in any 5 star hotel inChina. Most important, he also knows how to keep himself improving from the experience and advice fromothers."— Roger Shou, General Manager, Hotel Sourcing China, GTA by Travelport, was with another companywhen working with Kona at Meritus Hotels & Resorts"Kona is articulate, helpful and hardworking. He will develop the potential of staff, taught me a lot of things,such as : Revenue Management, GDS, OTAs etc. I am pleased to work with him."— Wendy Wu, Reservation Supervisor, Shanghai JC Mandarin, reported to Kona at Meritus Hotels &Resorts"Kona is a hard-working self-starter and good sense of the market. Meanwhile, he is a creative, andsolution-oriented person then it was very nice to work with him."— Brenda Zhang, Sales Executive, Shanghai JC Mandarin, worked with Kona at Meritus Hotels & Resorts"Kona is a detail-oriented, hard-working and effective revenue manager at JC Mandarin. Being a colleague, Iam happy to work and cooperate with him and his team to achieve the best result at JC Mandarin."— Kevin Chen, Assistant Director of Sales, Shanghai JC Mandarin, worked directly with Kona at ShanghaiJC Mandarin - Meritus Hotels & Resorts"Kona has always been a good manager at motivating staffs to find their desire to reach great potentials. Hisoutstanding organisational skills and leadership has formed all characteristic individuals to work as a team.From the industrial knowledges prospective, especially the revenue management, Kona has been recoginisedas a master among all staffs in the team, and also specialists in the industry. Oppotunities, incentives, Page14
  15. 15. motivations, all those are what you could find when working with a manager like him. Great respect & Hats off!" — David Qi, Reservation, Shanghai JC Mandarin, reported to Kona at Shanghai JC Mandarin - Meritus Hotels & Resorts "Mr. Ke is prototype of workaholic, sensationally passionate. Well balanced between a good manager and a good person. Brilliant leadership and organisational skills, and is always capable of motivating staff to maximize their efficiency. He possesses outstanding interpersonal skills, which has enabled him to build up firm and health relationship with all external and internal customers. He also holds the analytical skills to diagnose problems and devise viable solutions." — Michelle Cheng, Executive Club Lounge Manager, Shanghai JC Mandarin, worked directly with Kona at Shanghai JC Mandarin - Meritus Hotels & Resorts "Kona is both very professional and knows what is needed to increase the hotel revenue . He works well with his staff and is well liked by many of his peers and colleagues." — Johnny Feng, Senior Sales Manager, Regal Shanghai East Asia Hotel, worked directly with Kona at Regal Hotels InternationalContact Kona on LinkedIn Page15