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Lessons from history – Case studies 

that might help spot where things can 

go wrong

Mike Taylor, Advitech Pty Ltd, Mayfield, Australia
Incident Prevention Strategy, Feb 2016

•	 Risk-based intervention - develop a framework
for the ongoing identification and verification of
risk profiling, incorporating risk control measure
verification, and consideration of deployment
practices to target areas of risk priority.
•	 Human and organisational factors - research and
consider the impact of human and organisational
factors on risk management and reporting.
• G Hill cartoon
A few clues on where 

risk control measures 

may be weak or missing altogether
• “We’ll risk assess that out”
• “Everybody knows” assumptions
• Specification errors
• Management systems
• Unclear responsibilities
• Human error
Other warning signs

•	 Too much emphasis on the risk assessment
process, rather than the outcomes
•	 Some methods good for establishing priorities,
but not much else
•	 Reliance placed on barriers and controls
•	 Controls may not be as effective as first thought

•	 Control weaknesses may lie dormant for years
A commonly-used method
What about barriers and controls?

•	 Essential to list them
•	 Essential to judge their effectiveness
•	 Be wary of re-evaluating risk until proposed
barriers and controls are in place and found to be
effective
•	 Sometimes the existing controls are the ones that
are the weakest
Faults and failures

•	 Failure: Function not performed
•	 Fault: Loss of capability to perform the function
when called upon to do so
•	 Dangerous undetected faults: May lie dormant
for years before failure actually occurs
•	 Initial fault may be random or non-random
Random hardware failures

•	 Corrosion, wear, seizure, loosening, etc
•	 Predictable as to their rate, but not as to when
the next failure will occur
•	 Often detected and repaired before any damage
caused
•	 Various sources of information available
(histories)
•	 Conventional statistical analysis and modeling
Engineers comforted by predictability 

and numbers

•	 Calculating probability of failure on demand,
based on a uniform failure rate λ :
PFDG = 2 [(1- βD) λDD + (1- β) λDD]2 tCE tGE

+ 	βD λDD MTTR + β λDU ( T1/2 + MRT)
•	 Perhaps even seduced by the numbers?
Non-random failures

•	 So-called “systematic failures”
•	 Not related to normal degradation mechanisms
of corrosion, wear, etc
•	 Deterministic rather than probabalistic
•	 Often more difficult to detect and eliminate
•	 Actual failure may be the first indication of
trouble
What can be learned from history of

non-random faults and failures?

•	 Quantitative information (component life, failure
modes, etc) generally not applicable
•	 Fewer obvious examples, unlike failures of
hardware components
•	 Not amenable to statistical analysis or modeling

•	 Subtle, underlying causes, often overlooked in
post-incident investigations
Why might systematic (non-random) 

failures receive less attention?

•	 People may assume that existing management
systems and processes are able to deal with them
•	 Examples:
–	Design reviews
–	Approvals processes
–	Issues tracking
–	Management of change
–	Check / back-check systems
Case studies

•	 Barriers and controls found to be less effective
than initially assumed
•	 Non-random failures. Events not equally likely.
•	 Underlying faults or weaknesses that can remain
undetected for long periods
Clapham Junction, London, 1988

•	 Three trains collided
•	 35 people killed
•	 Signal was green when it should have been red

•	 A wiring fault, after modification work
•	 Immediate fault was dormant for about eight
hours
•	 Underlying fault dormant for years
• (pic site)

Source: Hidden A, 1989, Investigation into the Clapham Junction Railway Accident, Department of Transport, London
• (pic site)

Source: Hidden A, 1989
Milton Keynes, North London, 2008

•	 Signal was green when it should have been red

•	 Fault was noticed before a collision could occur

•	 A software specification error, as part of
modification work
•	 Fault was dormant for months
Non-random failures
• Random hardware failures
– Corrosion
– Wear
– Fatigue
– etc
• Predictable as to their rate, but not as to when the next
Source: RAIB, 2010 Special Investigation – Review of the
railway industry’s investigation of an irregular signal
sequence at Milton Keynes, 29 December 2008,
Department of Transport
Falkirk, Scotland, 2009

•	 Points were set in the wrong position for the train
to pass safely
•	 Train at 100 km/hour, fortunately did not derail
•	 A wiring fault, after modification work
•	 Fault was dormant for a few hours
•	 Underlying fault dormant for years
Case study:
Falkirk, Scotland, 2009
• Points were set in the wrong position for the train to pass
safely
• Train at 80 km/ hour fortunately did not derail
• A wiring fault, after modification work
• Proper testing not carried out after the work
Source: RAIB, 2010 Rail Accident Report Incident at Greenhill Upper Junction, near Falkirk 22 March 2009, Department of Transport
Report 04/2010
Non-random failures

•	 Random hardware failures
–	 Corrosion
–	 Wear
–	 Fatigue
–	 etc
•	 Predictable as to their rate, but not as to when the next
one will occur
Source: RAIB, 2010 Rail Accident Report Incident Report 04/2010
Falkirk, Scotland

•	 Wire count not performed in the field
•	 Field workers assumed wire count done in the
workshop
Cootamundra, NSW, 2009

•	 Signal was green when it should have been red

•	 Fault was noticed before a collision could occur

•	 An error during the design was not properly
tracked
•	 Fault was dormant for two years
Source: ATSB TRANSPORT SAFETY REPORT Rail Occurrence Investigation RO-2009-009 , Reported signal irregularity at Cootamundra
NSW involving trains ST22 and 4MB7 , 12 November 2009
Minneapolis, MN, 2007

• Steel bridge collapsed
• 13 persons killed
• Design fault, carried through to construction

• Fault was dormant for 40 years
Source: National Transportation Safety Board, Accident report NTSB/HAR-08/03 PB2008-916203, Collapse of I-35W Highway
Bridge Minneapolis, Minnesota , August 1, 2007.
Source: Accident Report NTSB/HAR-08/03 PB2008-916203
Source: Accident Report NTSB/HAR-08/03 PB2008-916203
Source: Accident Report NTSB/HAR-08/03 PB2008-916203
Source: Accident Report NTSB/HAR-08/03 PB2008-916203
USAir, Aliquippa, PA, 1994

•	 Aircraft crashed during landing approach, with all
on board lost
•	 Control system failure
•	 Original failure modes analysis anticipated such a
failure
•	 Analysis did not properly anticipate the effects
•	 Fault was dormant for 25 years
•	 Fault not revealed until two other aircraft
incidents
Source: Aircraft Accident Report – Uncontrolled Descent and Collision with Terrain US Air Flight 427, Boeing 737-300, N513AU, Near
Alquippa, Pennsylvania, September 8 1994 National Transportation Safety Board PB 99-910401
Source: National Transportation Safety Board PB 99-910401
Alaska Airlines,

Anacapa Island, CA, 2000

•	 Aircraft crashed soon after take-off. All on board
lost.
•	 Mechanical failure of screw thread and nut
•	 Evidence of wear could have been detected, but
was not
•	 Fault was dormant for ten years
Source: Aircraft Accident Report Loss of Control and Impact with Pacific Ocean Alaska Airlines Flight 261 McDonnell Douglas MD­
83, N963AS About 2.7 Miles North of Anacapa Island, California January 31, 2000, National Transportation Safety Board NTSB/AAR­
02/01 PB2002-910402
Non-random failures
• Random hardware failures
– Corrosion
– Wear
– Fatigue
– etc
• Predictable as to their rate, but not as to when the next
one will occur
Source: National Transportation Safety Board NTSB/AAR-02/01 PB2002-910402
Source: National Transportation Safety Board NTSB/AAR-02/01 PB2002-910402
Source: National Transportation Safety Board NTSB/AAR-02/01 PB2002-910402
American Airlines,

Belle Harbor, NY, 2001

•	 Aircraft crashed shortly after take-off, with all on
board lost
•	 Pilot error
•	 Haptic feedback (“feel”) of rudder pedals
different from many other similar aircraft
•	 Aggressive use of rudder. Vertical stabilizer
overloaded.
Source: Aircraft Accident Report NTSB/AAR-04/04 , In-Flight Separation of Vertical Stabilizer American Airlines Flight 587 Airbus
Industrie A300-605R, N14053 Belle Harbor, New York November 12, 2001, National Transportation Safety Board, PB2004-910404
Notation 7439B
Cape Hillsborough, Qld, Australia, 2003

•	 Emergency medical services helicopter mission
•	 Aircraft crashed into sea on foggy night, with all
on board lost
•	 Possible loss of spatial orientation
•	 Several key risk factors present
•	 Operators unaware of US study into risk factors
•	 Fault was dormant for ten years
Source: Aviation Safety Investigation 2003 04282, Bell 407 VH-HT Cape Hillsborough, Qld, 17 October 2003, Australian Transport
Markham Colliery, UK, 1973

• Brake rod broke (fatigue fracture)
• 18 people killed
• Poor design: No practicable means of lubrication

• Warning from 1961 incident
• Crack probably present when inspected in 1961
Source: Calder JW , 1974, Accident at Markham Colliery Derbyshire: report on the cause of, and circumstances attending, the
overwind, which occurred at Markham Colliery, Derbyshire, on 30 July 1973. Department of Energy
Source: Calder JW , 1974
Source: Calder JW , 1974
Qantas, Batam Island, Indonesia, 2010

•	 A380 engine rotor failure
•	 Significant damage from debris
•	 Caused by broken oil feed pipe, poorly
manufactured
•	 Failure modes analysis did not properly anticipate
the effects
•	 Two faults, each dormant for several years
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013. In-flight uncontained
engine failure Airbus A380, VH0QA, overhead Bantam Island, Indonesia, 4 November 2010
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
Conclusions

•	 Plenty of new mistakes to be made, without
repeating the old ones
•	 Human error implicated in most of these cases
•	 Human error rates much higher than those for
physical devices
•	 Statistics not much help when dealing with non-
random failures
Conclusions

•	 Easy to lose sight of the real issues if just focused
on process
•	 Misplaced reliance on barriers and controls,
especially existing controls
•	 Weakness can remain dormant for years
Implications for designers 

and operators

•	 Recognise that one systematic fault can undo all
the good work with random hardware failure
predictions
•	 Recognise the places where things can go wrong:

–	Specification errors
–	Failure mode assumptions
–	“Everybody knows” assumptions
–	Unclear responsibilities
•	 Look for subtle signs of problems during
operations
Thank you for your attention
Mike Taylor: Lessons from history - Case studies that might help spot where things can go wrong

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Mike Taylor: Lessons from history - Case studies that might help spot where things can go wrong

  • 1. Lessons from history – Case studies that might help spot where things can go wrong Mike Taylor, Advitech Pty Ltd, Mayfield, Australia
  • 2. Incident Prevention Strategy, Feb 2016 • Risk-based intervention - develop a framework for the ongoing identification and verification of risk profiling, incorporating risk control measure verification, and consideration of deployment practices to target areas of risk priority. • Human and organisational factors - research and consider the impact of human and organisational factors on risk management and reporting.
  • 3. • G Hill cartoon
  • 4. A few clues on where risk control measures may be weak or missing altogether • “We’ll risk assess that out” • “Everybody knows” assumptions • Specification errors • Management systems • Unclear responsibilities • Human error
  • 5. Other warning signs • Too much emphasis on the risk assessment process, rather than the outcomes • Some methods good for establishing priorities, but not much else • Reliance placed on barriers and controls • Controls may not be as effective as first thought • Control weaknesses may lie dormant for years
  • 7. What about barriers and controls? • Essential to list them • Essential to judge their effectiveness • Be wary of re-evaluating risk until proposed barriers and controls are in place and found to be effective • Sometimes the existing controls are the ones that are the weakest
  • 8. Faults and failures • Failure: Function not performed • Fault: Loss of capability to perform the function when called upon to do so • Dangerous undetected faults: May lie dormant for years before failure actually occurs • Initial fault may be random or non-random
  • 9. Random hardware failures • Corrosion, wear, seizure, loosening, etc • Predictable as to their rate, but not as to when the next failure will occur • Often detected and repaired before any damage caused • Various sources of information available (histories) • Conventional statistical analysis and modeling
  • 10. Engineers comforted by predictability and numbers • Calculating probability of failure on demand, based on a uniform failure rate λ : PFDG = 2 [(1- βD) λDD + (1- β) λDD]2 tCE tGE + βD λDD MTTR + β λDU ( T1/2 + MRT) • Perhaps even seduced by the numbers?
  • 11. Non-random failures • So-called “systematic failures” • Not related to normal degradation mechanisms of corrosion, wear, etc • Deterministic rather than probabalistic • Often more difficult to detect and eliminate • Actual failure may be the first indication of trouble
  • 12. What can be learned from history of non-random faults and failures? • Quantitative information (component life, failure modes, etc) generally not applicable • Fewer obvious examples, unlike failures of hardware components • Not amenable to statistical analysis or modeling • Subtle, underlying causes, often overlooked in post-incident investigations
  • 13. Why might systematic (non-random) failures receive less attention? • People may assume that existing management systems and processes are able to deal with them • Examples: – Design reviews – Approvals processes – Issues tracking – Management of change – Check / back-check systems
  • 14. Case studies • Barriers and controls found to be less effective than initially assumed • Non-random failures. Events not equally likely. • Underlying faults or weaknesses that can remain undetected for long periods
  • 15. Clapham Junction, London, 1988 • Three trains collided • 35 people killed • Signal was green when it should have been red • A wiring fault, after modification work • Immediate fault was dormant for about eight hours • Underlying fault dormant for years
  • 16. • (pic site) Source: Hidden A, 1989, Investigation into the Clapham Junction Railway Accident, Department of Transport, London
  • 17. • (pic site) Source: Hidden A, 1989
  • 18. Milton Keynes, North London, 2008 • Signal was green when it should have been red • Fault was noticed before a collision could occur • A software specification error, as part of modification work • Fault was dormant for months
  • 19. Non-random failures • Random hardware failures – Corrosion – Wear – Fatigue – etc • Predictable as to their rate, but not as to when the next Source: RAIB, 2010 Special Investigation – Review of the railway industry’s investigation of an irregular signal sequence at Milton Keynes, 29 December 2008, Department of Transport
  • 20. Falkirk, Scotland, 2009 • Points were set in the wrong position for the train to pass safely • Train at 100 km/hour, fortunately did not derail • A wiring fault, after modification work • Fault was dormant for a few hours • Underlying fault dormant for years
  • 21.
  • 22. Case study: Falkirk, Scotland, 2009 • Points were set in the wrong position for the train to pass safely • Train at 80 km/ hour fortunately did not derail • A wiring fault, after modification work • Proper testing not carried out after the work Source: RAIB, 2010 Rail Accident Report Incident at Greenhill Upper Junction, near Falkirk 22 March 2009, Department of Transport Report 04/2010
  • 23. Non-random failures • Random hardware failures – Corrosion – Wear – Fatigue – etc • Predictable as to their rate, but not as to when the next one will occur Source: RAIB, 2010 Rail Accident Report Incident Report 04/2010
  • 24. Falkirk, Scotland • Wire count not performed in the field • Field workers assumed wire count done in the workshop
  • 25. Cootamundra, NSW, 2009 • Signal was green when it should have been red • Fault was noticed before a collision could occur • An error during the design was not properly tracked • Fault was dormant for two years
  • 26. Source: ATSB TRANSPORT SAFETY REPORT Rail Occurrence Investigation RO-2009-009 , Reported signal irregularity at Cootamundra NSW involving trains ST22 and 4MB7 , 12 November 2009
  • 27. Minneapolis, MN, 2007 • Steel bridge collapsed • 13 persons killed • Design fault, carried through to construction • Fault was dormant for 40 years
  • 28. Source: National Transportation Safety Board, Accident report NTSB/HAR-08/03 PB2008-916203, Collapse of I-35W Highway Bridge Minneapolis, Minnesota , August 1, 2007.
  • 29. Source: Accident Report NTSB/HAR-08/03 PB2008-916203
  • 30. Source: Accident Report NTSB/HAR-08/03 PB2008-916203
  • 31. Source: Accident Report NTSB/HAR-08/03 PB2008-916203
  • 32. Source: Accident Report NTSB/HAR-08/03 PB2008-916203
  • 33. USAir, Aliquippa, PA, 1994 • Aircraft crashed during landing approach, with all on board lost • Control system failure • Original failure modes analysis anticipated such a failure • Analysis did not properly anticipate the effects • Fault was dormant for 25 years • Fault not revealed until two other aircraft incidents
  • 34. Source: Aircraft Accident Report – Uncontrolled Descent and Collision with Terrain US Air Flight 427, Boeing 737-300, N513AU, Near Alquippa, Pennsylvania, September 8 1994 National Transportation Safety Board PB 99-910401
  • 35. Source: National Transportation Safety Board PB 99-910401
  • 36. Alaska Airlines, Anacapa Island, CA, 2000 • Aircraft crashed soon after take-off. All on board lost. • Mechanical failure of screw thread and nut • Evidence of wear could have been detected, but was not • Fault was dormant for ten years
  • 37. Source: Aircraft Accident Report Loss of Control and Impact with Pacific Ocean Alaska Airlines Flight 261 McDonnell Douglas MD­ 83, N963AS About 2.7 Miles North of Anacapa Island, California January 31, 2000, National Transportation Safety Board NTSB/AAR­ 02/01 PB2002-910402
  • 38. Non-random failures • Random hardware failures – Corrosion – Wear – Fatigue – etc • Predictable as to their rate, but not as to when the next one will occur Source: National Transportation Safety Board NTSB/AAR-02/01 PB2002-910402
  • 39. Source: National Transportation Safety Board NTSB/AAR-02/01 PB2002-910402
  • 40. Source: National Transportation Safety Board NTSB/AAR-02/01 PB2002-910402
  • 41. American Airlines, Belle Harbor, NY, 2001 • Aircraft crashed shortly after take-off, with all on board lost • Pilot error • Haptic feedback (“feel”) of rudder pedals different from many other similar aircraft • Aggressive use of rudder. Vertical stabilizer overloaded.
  • 42. Source: Aircraft Accident Report NTSB/AAR-04/04 , In-Flight Separation of Vertical Stabilizer American Airlines Flight 587 Airbus Industrie A300-605R, N14053 Belle Harbor, New York November 12, 2001, National Transportation Safety Board, PB2004-910404 Notation 7439B
  • 43. Cape Hillsborough, Qld, Australia, 2003 • Emergency medical services helicopter mission • Aircraft crashed into sea on foggy night, with all on board lost • Possible loss of spatial orientation • Several key risk factors present • Operators unaware of US study into risk factors • Fault was dormant for ten years
  • 44. Source: Aviation Safety Investigation 2003 04282, Bell 407 VH-HT Cape Hillsborough, Qld, 17 October 2003, Australian Transport
  • 45. Markham Colliery, UK, 1973 • Brake rod broke (fatigue fracture) • 18 people killed • Poor design: No practicable means of lubrication • Warning from 1961 incident • Crack probably present when inspected in 1961
  • 46. Source: Calder JW , 1974, Accident at Markham Colliery Derbyshire: report on the cause of, and circumstances attending, the overwind, which occurred at Markham Colliery, Derbyshire, on 30 July 1973. Department of Energy
  • 49. Qantas, Batam Island, Indonesia, 2010 • A380 engine rotor failure • Significant damage from debris • Caused by broken oil feed pipe, poorly manufactured • Failure modes analysis did not properly anticipate the effects • Two faults, each dormant for several years
  • 50. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013. In-flight uncontained engine failure Airbus A380, VH0QA, overhead Bantam Island, Indonesia, 4 November 2010
  • 51. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
  • 52. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
  • 53. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
  • 54. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
  • 55. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
  • 56. Source: ATSB Transport Safety Report Aviation Occurrence Investigation Report AO-210-089, 27 June 2013
  • 57. Conclusions • Plenty of new mistakes to be made, without repeating the old ones • Human error implicated in most of these cases • Human error rates much higher than those for physical devices • Statistics not much help when dealing with non- random failures
  • 58. Conclusions • Easy to lose sight of the real issues if just focused on process • Misplaced reliance on barriers and controls, especially existing controls • Weakness can remain dormant for years
  • 59. Implications for designers and operators • Recognise that one systematic fault can undo all the good work with random hardware failure predictions • Recognise the places where things can go wrong: – Specification errors – Failure mode assumptions – “Everybody knows” assumptions – Unclear responsibilities • Look for subtle signs of problems during operations
  • 60. Thank you for your attention