Diffusing tension in the esl workplace ann marie and jim

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Diffusing tension in the esl workplace ann marie and jim

  1. 1. Diffusing Tension inthe ESL Workplace Jim Scofield & Ann Marie Groffner ELS Language Centers/San Diego
  2. 2. Diffuse vs. Defuse
  3. 3. Where does the tension come from?
  4. 4. Avoid the danger that has notyet come
  5. 5. Set clear expectations
  6. 6. Choose the best place to talk
  7. 7. Things may seem worse than they really are
  8. 8. “I hope it just goes away…”
  9. 9. Take time to deal with the problem
  10. 10. Two heads are better than one
  11. 11. Know your sphere of influence & Take personal responsibility
  12. 12. Group discussion1.Explain the situation causing tension2. Gather information • What are the issues involved? • Consider how everyone feels • Meet with each party individually3. Formulate a solution • Acknowledge the negative feelings • Find a common ground to bridge the gap • Find a compromise if possible & try it for a while • Revisit the problem if necessary
  13. 13. Take care of yourself
  14. 14. What will you do differently on Monday?
  15. 15. www.jimscofield.net/NAFSA2012

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