1. CURRICULAM VITAE
Dar es Salaam Mobile; +255-713734454
Tanzania Email;mwolekan@gmail.com & ndibalemam@stanbic.com
MWOLEKA NDIBALEMA
Date of birth: March 05, 1986
Marital Status: Single
Gender: Male
Citizenship: Tanzanian
Education Qualifications
2007 – 2010 Institute of finance and management – Tanzania
Advanced Diploma in Banking and finance
Class – Lower Second
2005 – 2007 Thomas high school
Advanced Certificate of Secondary Education Examinations (ACSEE)
Division - Three.
2001 – 2004 Airwing secondary school
Certificate of Secondary Education Examinations (CSEE)
1994 – 2000 Dundani Primary School
Experience
TEAM LEADER TELLER
Promotedtobe team leadertelleron01/02 /2014

2. Responsibilitiesare
 Team leadertellers
 Assistinthe balancingof Teller’scash.
 Authorise encashmentsof chequesandothercashwithdrawalsreferredbyTellersand
Team leaders.
 Clearsalarychequeswithinownauthoritylimit.
 Ensure that feesare recoveredwhere applicable.
 Monitortellerdifferencesandensure handlingaccordingtolaid-downprocedures.
 Ensure all tellervouchersare forwardedtothe OPCdaily.
 Circulate weeklycircularsandspecial alerts.
 Overall responsibility for frontline staff.
 Ensure that the frontline issufficientlystaffedwithTellers
 Lead and mange subordinates, providing guidance and coaching where required.
 Employ and mange casual and temporary staff.
 Ensure staffing in advance.
 Identify and address staff training / development needs.
 Conduct regular staff performance discussions, interim and annual appraisals.
 Manage workflow in the department and ensure that the service standards / turn-
around times are adhered to.
 Attend to staff administration including, personnel record Updates for own
Department
 Control and scrutinise the attendance register for own staff on a weekly basis.
 Attend to leave, training and Saturday schedules for own department.
 Conduct staff meetings and team building exercises, as required
 Attend to Special clearance requests as per laid down instructions.
 Processing of TISS.
 Issue cheque books from strong room.
 Authorise Bankers cheques.
 Handle unpaid cheques according to laid down procedures.
 Printing of reports.
 Release value entries, (referrals).
 Provide input with regard to investigations of losses for own area.
 Migration of customers to alternate channels.
 Ensure that sufficient levels of stationery are maintained.
 Identify customer needs re, marketing services offered and direct to correct
department.
 Extraction of volume of work counts quantities.
 Assist Branch manager with queue management where possible.
 Identify cross-selling and migration opportunities and sell products / services
reactively.
 Participate in tactical sales / marketing activities as required.
 Ensure targets are met.
FLOAT
Promoted to be a float on July/2012

3. Responsibilities are any assigned department at the branch
General responsible
 Assistcustomer service consultant during peakperiod
 Back-up tellerwhenrequired
 Assistcustomer informationconsultant
 Process TISS.
 Process Foreign Exchange transfers according to laid-down procedures.
 Process cheques for collocations and Traveller’s Cheques.
 Reconciliation of BOT accounts as it relates to Main branch.
 Reconciliation of suspense accounts on a rotational basis.
 Secondary custodian for cheque books.
 Attend to customer queries.
 Assist Customer Service Consultant when required
 All duties to be completed within normal working hours.
 All overtime is to be authorised on the sign-on sheets by the Branch Manager
 And any other duty assignedby branch manager
.
Areas are assigned
 Systemadministrator
 Maintainthe peripherals,suchasprinters,thatare connectedtothe network
 Identifyareasof operationthatneedupgradedequipmentsuchasComputer,DropCables
(UTP),fiberopticcables,Hub,Switch,etc
 Morningchecks of systems/software
 Start of dayand endof daysystemof branch power
 Assistthe useronthe use of the computer
 Customerservice
 Receive orders for new / replacement ATM cards.
 Produce and issue new / replacement ATM cards.
 Attend to linking / de-linking of accounts to ATM cards for walk-in customers
 Handle ATM cards according to laid-down policies and procedures.
 Handle retained ATM cards according to laid-down procedures.
 Balancing of ATM cards.
 Action and capture stop payment and stop order instructions for all walk-in
customers.
 Complete stop payment disputed debit order forms.
 Issue bankchequesaccordingtolaid-downprocedures

4.  Attend to requests for and hand up collect statements, provisional statements
and copies of statements to customers according to laid-down procedures
 Handle and file statements according to laid-down procedures.
 Conduct audits of statements on a monthly.
 Attend to customer queries.
 Attend to balance enquiries.
 Revenue recoveries.
 Receive cheque deposits according to laid down procedures and forward to T/L
Customer Service.
 Process TISS according to laid down procedures.
 Issue receipts for savings account books handed in for updating
 Hand up unpaid cheques for collection when customers call to collect.
 Hand up collect mail.
 Ensure there are sufficient deposit and withdrawal vouchers in the banking hall.
 Order stationery according to laid down procedures.
 Capture change of address and telephone numbers for walk-in customers.
 Attend to Inter account transfers
 All duties to be completed within normal working hours.
 All overtime is to be authorised on the sign-on sheets by the Branch Manager.
 And any other duty assigned by the Manager.

 Teller
 Attendtocashingof cheques,savingswithdrawalsetc,accordingtolaiddown
procedures.
 Acceptcash and cheque deposits,followinglaid-downinstructions.
 Ensure that all itemscashedare withinlaid-downlimitsandreferitemsexceedinglimits
to the appropriate areafor authorisation.
 Ensure that itemscashedare technicallycorrectandsigned,accordingtolaid-down
instructions.
 Ensure that all casheditemsare correctlyrecorded.
 Recorddetailsof cash breakdownsforall majorchange transactionsaswell ascheques
and otheritemscashed.
 AttendtoSendand Receive transactions,accordingtolaid-downinstructions.
 Acceptcash for Sendtransactions,accordingtolaid-downinstructions.
 Ensure that all Sendand Receive itemsare withinlaid-downlimitsandreferitems
exceedinglimitstothe appropriate areaforauthorisation.
 Ensure that Send/ Receive itemsare technicallycorrect,accordingtolaid-down
instructions.
 Ensure that Send/ Receive transactionsare capturedonthe MoneyGramsystem.
 Ensure that the relevanttype of identificationisproducedwhenacceptinga
Send/Receive transaction,accordingtocountriesOperational Limits
 Complete the AgentsOnlysectiononthe Send/Receive formafterprocessing
transaction

5.  Ensure that the relevantsuspenseaccountsare Debited/CreditedforeverySend/
Receive transaction.
 Ensure that reference numbersare capturedwhendebiting/creditingthe relevant
suspense accounts.
 Printa receiptforall Send/ Receive transactionsonthe MoneyGramsystem.
 Recoverfees,where applicable.
 Assistwiththe balancingof suspenseaccountswhenrequiredbyTreasuryDepartment.
 Sort Send/ Receive formsintolaid-downsequences.
 File Send/Receive receiptsandformswiththe relevantreports.
 ReadSpecial AlertCircularsandMessagesonthe MoneyGramsystem.
 Call MoneyGramToll Free Numberforany queryonMoneyGram.
 AttendtoSendand Receive transactions,accordingtolaid-downinstructions.
 Acceptcash for Sendtransactions,accordingtolaid-downinstructions.
 Ensure that all Sendand Receive itemsare withinlaid-downlimitsandreferitems
exceedinglimitstothe appropriate areaforauthorisation.
 Ensure that Send/ Receive itemsare technicallycorrect,accordingtolaid-down
instructions.
 Ensure that Send/ Receive transactionsare capturedonthe MoneyGramsystem.
 Ensure that the relevanttype of identificationis producedwhenacceptinga
Send/Receive transaction,accordingtocountriesOperational Limits
 Complete the AgentsOnlysectiononthe Send/Receive formafterprocessing
transaction
 Ensure that the relevantsuspenseaccountsare Debited/CreditedforeverySend/
Receive transaction.
 Ensure that reference numbersare capturedwhendebiting/creditingthe relevant
suspense accounts.
 Printa receiptforall Send/ Receive transactionsonthe MoneyGramsystem.
 Recoverfees,where applicable.
 Assistwith the balancingof suspenseaccountswhenrequiredbyTreasuryDepartment.
 Sort Send/ Receive formsintolaid-downsequences.
 File Send/Receive receiptsandformswiththe relevantreports.
 ReadSpecial AlertCircularsandMessagesonthe MoneyGramsystem.
 Call MoneyGramToll Free Numberforany queryonMoneyGram.
 AttendtoSendand Receive transactions,accordingtolaid-downinstructions.
 Acceptcash for Sendtransactions,accordingtolaid-downinstructions.
 Ensure that all Sendand Receive itemsare withinlaid-downlimitsandreferitems
exceedinglimitstothe appropriate areaforauthorisation.
 Ensure that Send/ Receive itemsare technicallycorrect,accordingtolaid-down
instructions.
 Ensure that Send/ Receive transactionsare capturedonthe MoneyGramsystem.
 Ensure that the relevanttype of identificationisproducedwhenacceptinga
Send/Receive transaction,accordingtocountriesOperational Limits
 Complete the AgentsOnlysectiononthe Send/Receive formafterprocessing
transaction
 Ensure that the relevantsuspenseaccountsare Debited/CreditedforeverySend/
Receive transaction.
 Ensure that reference numbersare capturedwhendebiting/creditingthe relevant
suspense accounts.

6.  Printa receiptforall Send/ Receive transactionsonthe MoneyGramsystem.
 Recoverfees,where applicable.
 Assistwiththe balancingof suspenseaccountswhenrequiredbyTreasuryDepartment.
 Sort Send/ Receive formsintolaid-downsequences.
 File Send/Receive receiptsandformswiththe relevant reports.
 ReadSpecial AlertCircularsandMessagesonthe MoneyGramsystem.
 Call MoneyGramToll Free Numberforany queryonMoneyGram.
 AttendtoSendand Receive transactions,accordingtolaid-downinstructions.
 Acceptcash for Sendtransactions,accordingtolaid-downinstructions.
 Ensure that all Sendand Receive itemsare withinlaid-downlimitsandreferitems
exceedinglimitstothe appropriate areaforauthorisation.
 Ensure that Send/ Receive itemsare technicallycorrect,accordingtolaid-down
instructions.
 Ensure that Send/ Receive transactionsare capturedonthe MoneyGramsystem.
 Ensure that the relevanttype of identificationisproducedwhenacceptinga
Send/Receive transaction,accordingtocountriesOperational Limits
 Complete the Agents Onlysectiononthe Send/Receive formafterprocessing
transaction
 Ensure that the relevantsuspenseaccountsare Debited/CreditedforeverySend/
Receive transaction.
 Ensure that reference numbersare capturedwhendebiting/creditingthe relevant
suspense accounts.
 Printa receiptforall Send/ Receive transactionsonthe MoneyGramsystem.
 Recoverfees,where applicable.
 Assistwiththe balancingof suspenseaccountswhenrequiredbyTreasuryDepartment.
 Sort Send/ Receive formsintolaid-downsequences.
 File Send/Receive receiptsandformswiththe relevantreports.
 ReadSpecial AlertCircularsandMessagesonthe MoneyGramsystem.
 Call MoneyGramToll Free Numberforany queryonMoneyGram.
 Assetcustodian
 Control andcheck the logginginof safe custodyand securityitems.
 Effectrevenue recoveriesforsafe custodyitems.
 Checksafe custodyreceiptsandtermsandconditionsacknowledgement.
 Ensure correct handlingof bankchequebookstakenintoreservestock.
 Control the handingupof safe custodyarticles.
 Attendtoall aspectsregardingvaultlockersaccordingto laid-downprocedures.
 Trace untrackedSafe Custodyitemstocustomer.
 Control of the openingandclosingof the strongroomand allocationof cashto tellers.
 Ensure that the correct proceduresforhandlingandmovementof cashassetsinthe
branch are adheredto.
 Ensure that the correct securityproceduresare adheredtowhencashismovedto Cash
Centre anddeliveredto/collectedfromBulkCash.
 Adhere tothe control of ATMkeysaccordingto laid-downinstructions.
 Adhere tolaid-downinstructionsprocedurespertainingtothe control,movementand
of cash.
 Undertake ATMcontingencyprocedures.
 ReplenishATMcash accordingto laid-downprocedures.

7.  Ensure canistersholdsufficientcashforweekendsandpublicholidays.
 Monitorand order ATMcash to ensure holdingsare sufficienttomeetbusinessneeds
and remainwithinprescribedlimits.
 Ensure maximumuptime andreporttechnical problemstoATM control immediately
and followingupinneedtoensure actionistaken.
 ReplenishATMstationery.
 Ensure printon transactionrecordsfor ATMterminalsare legible.
 Ensure that ATM’s machinesare keptcleanbothexternallyandinternallyatall times.
 Change surveillance tapesonadailybasis.
 Attendtorelatedtelephone callsandcustomerqueriesregardingATMtransaction.
 File all computerreportsrelativetoATM’smachines.
 Balancingof blankforms.

 All dutiestobe completedwithinnormal working hours.
 All overtime istobe authorisedonthe sign-onsheetsbythe BranchManager.

 Openingof cashtillsfortellersonBranchpowersystem.
 Assistinthe balancingof Teller’scash.
 Authorise encashmentsof cheques,withdrawalsandforeigncurrency depositsreferred
by tellers/CSCwithinpersonal limitsandaccordingto laiddowninstructions.
 Clearsalarychequeswithinownauthoritylimit.
 Ensure that feesare recoveredwhere applicable.
 Monitortellerdifferencesandensure handlingaccordingto laid-downprocedures.
 Ensure all tellervouchersare forwardedtothe OPCdaily.
 Circulate weeklycircularsandspecial alerts.
 Assistwithsurprise checksof tellers.
 Prepare CashSummary.
 Accountanalyst
 Prepare andforwardoverdraftlimitrequestsreceivedperwrittenapplicationfrom
customerstocreditcentre.
 Actioninstructionsreceivedfromcreditcentre toattendtospecificmatterse.g.
dormantaccounts,excesses,etc.
 Identifydormant&troublesomeaccountsandregularise suchaccounts.(close dormant
accounts andrecoverany outstandingamountsfromthe client)
 Identifyarrearpaymentstoloanaccountsand contact the clientpertelephone withthe
viewtorecoversucharrears.
 Actioninstructionsreceivedfromcreditcentre pertainingtobad debts.
 Submitproposalsforreschedulingof possiblebaddebtsandensure customerssign
these before submittingittothe creditcentre.
 Conductpro–active (Bankinitiated)telephonicinterviewswithPersonal andBusiness
Market customerswhere Credithas determinedaneedtoriskmanage an existing
facility.
 Processanycreditapplicationsaccordingtolaid-downinstructions.
 Review limits timeously, conduct telephonic interviews pertaining thereto and
take the appropriate action

8.  Process applications for new accounts according to laid-down procedures,
paying particular attention to KYC requirements.
 Capture motivations for declined applications as supplied by Customer
Consultants or Business Bankers.
 Load reduction orders on a reactive basis.
 Recover arrears (be pro active), attend to report 2031 or execute instruction from
credit centre.
 Liase with customers when loan accounts are in credit to arrange for the disposal
of funds after account has been closed.
 Send letter of demand on a reactive basis (if unable to contact the client
personally or per telephone), if total exposure exceeds laid-down limits.
 Capture amendments when required or upon instructions.
 Prepare new mandates where necessary.
 Close accounts according to laid-down instructions, recovering overdrawn
balances or disposing of credit balances.
 Retain chequebooks and ATM cards for closed accounts where applicable.
 Update clients contact details – home address, employer details & work address,
cell phone, other telephone where applicable.
 Obtain all the supporting documents as laid down in the letter of offer received
from the credit centre, including valuation reports from approved valuers,
insurance policies, permissions, land titles.
 Submit to credit centre (security department).
 Assist with getting documents signed by clients and forward to credit department.
 Load pledge indicators when necessary.
 Forward completed documents to credit department.
 Action queries and instructions received from credit department.
 Oversee the signing and witnessing of all security documentation (note all
individual loose pages to be signed by all parties).
 Act as temporary custodian in branches.
 Forex officer
 ReceivedTT&TISSfromcustomer
 SendTT&TISS to IBC forprocessing
 Provide the swiftadvice tocustomer incomingandoutgoingTT&TISS
 Process Foreign Exchange transfers according to laid-down procedures.
 Process cheques for collocations and Traveller’s Cheques.
 Reconciliation of BOT accounts as it relates to Main branch.
 Reconciliation of suspense accounts on a rotational basis.
 Secondary custodian for cheque books.
 Attend to customer queries.
 Assist Customer Service Consultant when required
 All duties to be completed within normal working hours.
 All overtime is to be authorised on the sign-on sheets by the Branch Manager
 And any other duty assignedby branch manager

9.  Team leadercustomerservice
 Assistinthe balancingof Teller’scash.
 Authorise encashmentsof chequesandothercashwithdrawalsreferredbyTellersand
Team leaders.
 Clearsalarycheques withinownauthoritylimit.
 Ensure that feesare recoveredwhere applicable.
 Monitortellerdifferencesandensure handlingaccordingtolaid-downprocedures.
 Ensure all tellervouchersare forwardedtothe OPCdaily.
 Circulate weeklycircularsandspecial alerts.
 Overall responsibility for frontline staff.
 Ensure that the frontline issufficientlystaffedwithTellers
 Lead and mange subordinates, providing guidance and coaching where required.
 Employ and mange casual and temporary staff.
 Ensure staffing in advance.
 Identify and address staff training / development needs.
 Conduct regular staff performance discussions, interim and annual appraisals.
 Manage workflow in the department and ensure that the service standards / turn-
around times are adhered to.
 Attend to staff administration including, personnel record Updates for own
Department
 Control and scrutinise the attendance register for own staff on a weekly basis.
 Attend to leave, training and Saturday schedules for own department.
 Conduct staff meetings and team building exercises, as required
 Attend to Special clearance requests as per laid down instructions.
 Processing of TISS.
 Issue cheque books from strong room.
 Authorise Bankers cheques.
 Handle unpaid cheques according to laid down procedures.
 Printing of reports.
 Release value entries, (referrals).
 Provide input with regard to investigations of losses for own area.
 Migration of customers to alternate channels.
 Ensure that sufficient levels of stationery are maintained.
 Identify customer needs re, marketing services offered and direct to correct
department.
 Extraction of volume of work counts quantities.
 Assist Branch manager with queue management where possible.
 Identify cross-selling and migration opportunities and sell products / services
reactively.
 Participate in tactical sales / marketing activities as required.
 Ensure targets are met.

10.  Front line riskofficer(FTRO)
 Assist branch management in proactively establishing the loss and fraud trend of
the frontline with regard to value transactions.
 Identify high value transactions and communicate with OPC for same day
settlement.
 Scrutinise all frontline transactions for fraud and losses.
 Identify potential held over vouchers.
 Scrutinise Teller, ATM and other branch-generated deposits or withdrawals for
possible teller differences as a result of capturing errors.
 Control and attend to locking away of own Duty of Care stamp.
 Ensure that cash is balanced daily against the General Cash Account.
 Verify the cash amount against Report 2030 (Trial Balance – Domestic
accounts).
 Check that the MICR reconciliation suspense account is balanced daily in
conjunction with OPC.
 Assist with checking of teller’s cash, both for differences and surprise checks.
 Ensure the cash paid out (SBTL – MICR Summary) summaries have been
checked by the Team Leader, Tellers and that the amount of cheques is correct.
 Regularly collect all cheque deposits from tellers and Customer Consultants,
scrutinizing them to make sure all the cheques are attached and are in order.
 Perform a call back / confirmation from the drawer as per laid procedure before
dispatching them to the OPC.
 Attend to queries from the OPC regarding any mismatch of / or missing
cheques.
 Place Cheque deposits in OPC bags to be dispatched to OPC.
 Receive and dispatch courier bags pertaining to ATM and telling vouchers.
 Ensure that vouchers are neatly collated and in the order required by OPC.
 Monitor courier delivery schedule.
 Monitor courier services and escalate problems to branch management.
 Ensure that all departments in the branch have forwarded courier bags for
dispatch to OPC.
 Scrutinise deposits containing the following for compliance with laid down
requirements:
o Cheques;
o Bearing the date stamp of another bank / branch;
o Transferable cheques, including crossed not transferable cheques where
name of the account being credited is not identical to the stated payee;
o Cheques where the name of the payee does not match the name of the
account;
o Drawn cash or order;
o Drawn payable to SBTL, unencoded cheques (including house and
supplier cheques);
o Cheques appearing to have been altered or tampered with, drafts drawn
in Tanzania shillings equivalent by banks outside of Tanzania; and
 Refer incorrect / irregular cheques to the Team Leader, Tellers for correction.
 Manage the amount of deposit corrections from the tellers.
 Attend to all relevant items as highlighted in Fraud Flavours and ensure that this
information is circulated to the tellers.

11.  Principle liaison between branch and OPC, providing feedback to Tellers of
problems reported by the OPC.
 Assist with liaison for all held over and reconciliation problems between branch
and OPC.
 Principle liaison between branch and courier service.
 Ensure that the OPC is kept well informed of any change or delay regarding
courier times due to power failure, system going off-line or robbery.
 Authorise amounts expunged from the Rejected Transfers account to the MICR
reconciliation suspense account.
 Keep record of the errors that are corrected and keep the Team Leader,
Customer Tellers informed of the errors coming through from the Tellers.
 Confirmation of Bankers cheques and other cheques.

Teller – Stanbic Bank (T) Ltd
march/ 2011
Stanbic Bank Tanzania Ltd is a member of Standard Bank Group which is operating in
more than 36 countries all over the World. Stanbic Bank Tanzania Ltd has been
operating in Tanzania since 1994, with 12 branches across the country. My duty station
is Dar es Salaam region.
Responsibilities include;
 Deposits of customers fund
 Cash withdrawals
 Encashment of cheque
 Selling and purchase of foreign currency
 Daily balancing of cash
 Cash management report
 Opening of cash
 Management of cash during working day
 Preparation of daily teller productivity
 Checking daily teller report versus teller voucher
 Cross selling

12.  Receiving cheque deposits
 Receiving and sending money gram
September 2009 – February 2010.
Field attachment at stanbic bank Tanzania
The training covered all retail banking as detailed below;
1. Customer consultant desk
 Opening of accounts
 Sales of banking product
 Closing of account
 Issue of atm card
 Filing of the mandate
2. Customer service desk
 Balance inquiries for customers
 Receive of the document from customers
 Issue pin mailer and bankers cheques
3. Teller
 Posting
 Counting of cash

13.  Balancing
OTHER QUALIFICATIONS
 Certificate of basic driving course (VETA)
 Customer care proficiency course
 Advanced marketing proficiency course
 Entrepreneurship skills, personal development and sales strategies
Award
Beyondexcellence awardonbystanbicbank Tanzania
TRAINING ATTENDED
Code of ethicsawarenessdated23/06/2014
General fraudawarenessdated23/06/2014
AML intermediate Tanzaniadated26/09/2014
GLC Foundationleadershipdated13/11/2014
PBB Basic skillsProgramme cashmanagementdated 11/12/2014
Financial crime awareness dated22/04/2015
Conflictsof interestNON CIBdated08/06/2015
ConsumerProtection(forROA) dated11/06/2015
Computer Skills
Microsoft Office (Microsoft word, excel, power point, access, publisher, outlook), Internet and
computer applications
Interest
Reading news papers,
Watching TV and movies,
Riding motorcycle

14. Driving a car
Language
Fluent in Swahili and English both spoken and written.
Referees
Mr. Carlos Mwaikambo
Team Leader Customer Service
Stanbic Bank (T) Ltd – Main Branch
P.o Box 5 Dar es salaam
Mobile; +255 – 713 520 251
Phone; 022 – 2112196
Email; mwaikamboc@stanbic.com
ENG.Fredy Byombalirwa
GDF Engineering ltd
PO BOX 22520
Mobile no.0718417427 / 0753417427
TEDDY NDIBALEMA
Tanzania library service board
PO BOX 9283
Tel: 2150048/49

15. Mobile: 0754762820
Email:ndibalemat@hotmail.com and teddyndiba@gmail.com