SlideShare a Scribd company logo
1 of 17
Chapter 8 Consumer Attitude Formation and Change Consumer Behavior, Eighth Edition SCHIFFMAN  & KANUK
Attitude A learned predisposition to behave in a consistently favorable or unfavorable manner with respect to a given object.
What are Attitudes? ,[object Object],[object Object],[object Object],[object Object]
Structural Models of Attitudes ,[object Object],[object Object],[object Object],[object Object]
Figure 8.2  A Simple Representation of the Tricomponent Attitude Model Conation Affect Cognition
The Tricomponent Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Multiattribute Attitude Models Attitude models that examine the composition of consumer attitudes in terms of selected product attributes or beliefs.
Multiattribute Attitude Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Attitude-Toward-Behavior Model A model that proposes that a consumerā€™s attitude toward a specific behavior is a function of how strongly he or she believes that the action will lead to a specific outcome (either favorable or unfavorable).
Theory of Reasoned Action A comprehensive theory of the interrelationship among attitudes,intentions, and behavior.
Theory of Trying to Consume An attitude theory designed to account for the many cases where the action or outcome is not certain but instead reflects the consumerā€™s attempt to consume (or purchase).
Attitude-Toward-the-Ad Model A model that proposes that a consumer forms various feelings (affects) and judgments (cognitions) as the result of exposure to an advertisement, which, in turn, affect the consumerā€™s  attitude toward the ad  and  attitude toward the brand.
Issues in Attitude Formation or Barriers to changing consumer attitude ,[object Object],[object Object],[object Object]
Strategies of Attitude Change ,[object Object],[object Object],[object Object],[object Object],[object Object]
Four Basic Attitude Functions ,[object Object],[object Object],[object Object],[object Object]
Elaboration Likelihood Model (ELM) A theory that suggests that a personā€™s level of involvement during message processing is a critical factor in determining which route to persuasion is likely to be effective.
Why Might Behavior Precede Attitude Formation? ,[object Object],[object Object],Behave (Purchase) Form Attitude Form Attitude

More Related Content

What's hot

Social class-and-consumer-behavior-1224353409137212-8
Social class-and-consumer-behavior-1224353409137212-8Social class-and-consumer-behavior-1224353409137212-8
Social class-and-consumer-behavior-1224353409137212-8
Dr. Ravneet Kaur
Ā 
Consumer learning
Consumer learningConsumer learning
Consumer learning
bommurani
Ā 
Communication and Consumer Behavior
Communication and Consumer BehaviorCommunication and Consumer Behavior
Communication and Consumer Behavior
ACCA Global
Ā 
Personality and consumer behaviour
Personality and consumer behaviourPersonality and consumer behaviour
Personality and consumer behaviour
Vikash Kumar
Ā 
consumer-behavior-ppt
consumer-behavior-pptconsumer-behavior-ppt
consumer-behavior-ppt
H9460730008
Ā 

What's hot (20)

Consumer behavior ch4 personality, self image, and life style moghimi
Consumer behavior ch4 personality, self image, and life style moghimiConsumer behavior ch4 personality, self image, and life style moghimi
Consumer behavior ch4 personality, self image, and life style moghimi
Ā 
Consumer Motivation
Consumer MotivationConsumer Motivation
Consumer Motivation
Ā 
Personality and consumer behavior
Personality and consumer behaviorPersonality and consumer behavior
Personality and consumer behavior
Ā 
Consumer Behaviour
Consumer BehaviourConsumer Behaviour
Consumer Behaviour
Ā 
Chapter 6 Consumer Perception
Chapter 6 Consumer PerceptionChapter 6 Consumer Perception
Chapter 6 Consumer Perception
Ā 
Chapter 12 Influence Of Culture On Consumer Behavior
Chapter 12 Influence Of Culture On Consumer BehaviorChapter 12 Influence Of Culture On Consumer Behavior
Chapter 12 Influence Of Culture On Consumer Behavior
Ā 
Chapter 14 Cross Cultural Consumer Behavior
Chapter 14 Cross Cultural Consumer BehaviorChapter 14 Cross Cultural Consumer Behavior
Chapter 14 Cross Cultural Consumer Behavior
Ā 
Session 1 2 cb
Session 1 2 cbSession 1 2 cb
Session 1 2 cb
Ā 
Consumer imagery
Consumer imageryConsumer imagery
Consumer imagery
Ā 
Social class-and-consumer-behavior-1224353409137212-8
Social class-and-consumer-behavior-1224353409137212-8Social class-and-consumer-behavior-1224353409137212-8
Social class-and-consumer-behavior-1224353409137212-8
Ā 
Consumer Perception
Consumer PerceptionConsumer Perception
Consumer Perception
Ā 
Consumer learning
Consumer learningConsumer learning
Consumer learning
Ā 
Communication and Consumer Behavior
Communication and Consumer BehaviorCommunication and Consumer Behavior
Communication and Consumer Behavior
Ā 
Culture and Consumer Behavior
Culture and Consumer Behavior Culture and Consumer Behavior
Culture and Consumer Behavior
Ā 
Personality and consumer behaviour
Personality and consumer behaviourPersonality and consumer behaviour
Personality and consumer behaviour
Ā 
Consumer Learning
Consumer LearningConsumer Learning
Consumer Learning
Ā 
Consumer Behavior chapter 03 Learning and Memory theories Moghimi
Consumer Behavior chapter 03 Learning and Memory theories MoghimiConsumer Behavior chapter 03 Learning and Memory theories Moghimi
Consumer Behavior chapter 03 Learning and Memory theories Moghimi
Ā 
consumer-behavior-ppt
consumer-behavior-pptconsumer-behavior-ppt
consumer-behavior-ppt
Ā 
Learning and memory
Learning and memoryLearning and memory
Learning and memory
Ā 
Schiff ch14
Schiff ch14Schiff ch14
Schiff ch14
Ā 

Viewers also liked

Strategies for Consumer Attitude Change
Strategies for Consumer Attitude ChangeStrategies for Consumer Attitude Change
Strategies for Consumer Attitude Change
Evan Pathiratne
Ā 
Attitude and change - Consumer Behavior
Attitude and change - Consumer Behavior Attitude and change - Consumer Behavior
Attitude and change - Consumer Behavior
Flies Network
Ā 
Learning principles & theories
Learning principles & theoriesLearning principles & theories
Learning principles & theories
wallacesm
Ā 
Cosmetics buying behaviour in India
Cosmetics buying behaviour in IndiaCosmetics buying behaviour in India
Cosmetics buying behaviour in India
rasharo
Ā 
Attitude & Behaviour
Attitude & BehaviourAttitude & Behaviour
Attitude & Behaviour
sarika s
Ā 
Eco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh Phadtare
Eco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh PhadtareEco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh Phadtare
Eco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh Phadtare
akshayphadtare
Ā 
Family life cycles and its impact on marketing
Family life cycles and its impact on marketingFamily life cycles and its impact on marketing
Family life cycles and its impact on marketing
Wish Mrt'xa
Ā 

Viewers also liked (20)

Strategies for Consumer Attitude Change
Strategies for Consumer Attitude ChangeStrategies for Consumer Attitude Change
Strategies for Consumer Attitude Change
Ā 
Attitude and change - Consumer Behavior
Attitude and change - Consumer Behavior Attitude and change - Consumer Behavior
Attitude and change - Consumer Behavior
Ā 
9/19/2011 Self-Concept in Consumer Behavior
9/19/2011 Self-Concept in Consumer Behavior9/19/2011 Self-Concept in Consumer Behavior
9/19/2011 Self-Concept in Consumer Behavior
Ā 
Consumer Attitudes and Beliefs
Consumer Attitudes and BeliefsConsumer Attitudes and Beliefs
Consumer Attitudes and Beliefs
Ā 
50 useful quant formula
50 useful quant formula50 useful quant formula
50 useful quant formula
Ā 
Learning principles & theories
Learning principles & theoriesLearning principles & theories
Learning principles & theories
Ā 
Cosmetics buying behaviour in India
Cosmetics buying behaviour in IndiaCosmetics buying behaviour in India
Cosmetics buying behaviour in India
Ā 
Attitude & Behaviour
Attitude & BehaviourAttitude & Behaviour
Attitude & Behaviour
Ā 
Social Comparison
Social ComparisonSocial Comparison
Social Comparison
Ā 
Consumer behaviour, Attitude and perception towards organic products- A study...
Consumer behaviour, Attitude and perception towards organic products- A study...Consumer behaviour, Attitude and perception towards organic products- A study...
Consumer behaviour, Attitude and perception towards organic products- A study...
Ā 
Consumer Attitude Formation and Changes 1784
Consumer Attitude Formation and Changes 1784Consumer Attitude Formation and Changes 1784
Consumer Attitude Formation and Changes 1784
Ā 
Consumer Behavior Project
Consumer Behavior ProjectConsumer Behavior Project
Consumer Behavior Project
Ā 
90 Examples of LinkedIn Ads for Inspiration
90 Examples of LinkedIn Ads for Inspiration90 Examples of LinkedIn Ads for Inspiration
90 Examples of LinkedIn Ads for Inspiration
Ā 
Consumer Behavior - Organic Food in India
Consumer Behavior - Organic Food in IndiaConsumer Behavior - Organic Food in India
Consumer Behavior - Organic Food in India
Ā 
Eco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh Phadtare
Eco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh PhadtareEco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh Phadtare
Eco-Friendly Construction By Shubham Shinde,Akshay Phadtare & Ganesh Phadtare
Ā 
Attitude
AttitudeAttitude
Attitude
Ā 
Family life cycles and its impact on marketing
Family life cycles and its impact on marketingFamily life cycles and its impact on marketing
Family life cycles and its impact on marketing
Ā 
Attitude Change Strategies
Attitude Change StrategiesAttitude Change Strategies
Attitude Change Strategies
Ā 
Organisational buying behavior mk 2
Organisational buying behavior mk 2Organisational buying behavior mk 2
Organisational buying behavior mk 2
Ā 
Logos, Ethos, and Pathos in Advertising
Logos, Ethos, and Pathos in AdvertisingLogos, Ethos, and Pathos in Advertising
Logos, Ethos, and Pathos in Advertising
Ā 

Similar to Consumer Behaviour - Attitude

Attitude presentation
Attitude presentationAttitude presentation
Attitude presentation
Nidhi Varshney
Ā 
Attitude 111016140958-phpapp02
Attitude 111016140958-phpapp02Attitude 111016140958-phpapp02
Attitude 111016140958-phpapp02
Dr Nadia Olivero
Ā 
Chapter6.ppt marketing of the chapter sellingin
Chapter6.ppt marketing of the chapter sellinginChapter6.ppt marketing of the chapter sellingin
Chapter6.ppt marketing of the chapter sellingin
OshadiVindika
Ā 
Consumer attitude
Consumer attitudeConsumer attitude
Consumer attitude
Ajay Samyal
Ā 
Ppt In Cb On Attitude
Ppt In Cb On AttitudePpt In Cb On Attitude
Ppt In Cb On Attitude
Anshu Sweta
Ā 
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...
Gerald Michael
Ā 
Lecture power point slides
Lecture power point slidesLecture power point slides
Lecture power point slides
Dr. Avil Saldanha
Ā 
Consumer learning
Consumer learningConsumer learning
Consumer learning
zirram
Ā 
447attitudestudent
447attitudestudent447attitudestudent
447attitudestudent
dolly_05
Ā 
Consumer Behavior - Attitudes ipad
Consumer Behavior - Attitudes ipadConsumer Behavior - Attitudes ipad
Consumer Behavior - Attitudes ipad
Gamze Saba
Ā 

Similar to Consumer Behaviour - Attitude (20)

Attitude - structural models
Attitude - structural modelsAttitude - structural models
Attitude - structural models
Ā 
Attitude presentation
Attitude presentationAttitude presentation
Attitude presentation
Ā 
Attitude 111016140958-phpapp02
Attitude 111016140958-phpapp02Attitude 111016140958-phpapp02
Attitude 111016140958-phpapp02
Ā 
Attitudes
AttitudesAttitudes
Attitudes
Ā 
ICB Session 07 - Weekday Batch.pptx quality question
ICB Session 07 - Weekday Batch.pptx quality questionICB Session 07 - Weekday Batch.pptx quality question
ICB Session 07 - Weekday Batch.pptx quality question
Ā 
Chapter6.ppt marketing of the chapter sellingin
Chapter6.ppt marketing of the chapter sellinginChapter6.ppt marketing of the chapter sellingin
Chapter6.ppt marketing of the chapter sellingin
Ā 
Consumer attitude
Consumer attitudeConsumer attitude
Consumer attitude
Ā 
Chapter 8 Consumer Behavior
Chapter 8 Consumer Behavior Chapter 8 Consumer Behavior
Chapter 8 Consumer Behavior
Ā 
Ppt In Cb On Attitude
Ppt In Cb On AttitudePpt In Cb On Attitude
Ppt In Cb On Attitude
Ā 
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...
Ā 
Lecture power point slides
Lecture power point slidesLecture power point slides
Lecture power point slides
Ā 
Consumer learning
Consumer learningConsumer learning
Consumer learning
Ā 
447attitudestudent
447attitudestudent447attitudestudent
447attitudestudent
Ā 
447attitudestudent
447attitudestudent447attitudestudent
447attitudestudent
Ā 
consumer behavior model
 consumer behavior model  consumer behavior model
consumer behavior model
Ā 
Consumer attitude
Consumer attitudeConsumer attitude
Consumer attitude
Ā 
solomon_cb09_ppt_07 (me).ppt.pdf
solomon_cb09_ppt_07 (me).ppt.pdfsolomon_cb09_ppt_07 (me).ppt.pdf
solomon_cb09_ppt_07 (me).ppt.pdf
Ā 
Module of consumer behaviour
Module of consumer behaviourModule of consumer behaviour
Module of consumer behaviour
Ā 
Consumer learning
Consumer learningConsumer learning
Consumer learning
Ā 
Consumer Behavior - Attitudes ipad
Consumer Behavior - Attitudes ipadConsumer Behavior - Attitudes ipad
Consumer Behavior - Attitudes ipad
Ā 

More from rainbowlink

Consumer Behaviour- Influence of culture
Consumer Behaviour- Influence of cultureConsumer Behaviour- Influence of culture
Consumer Behaviour- Influence of culture
rainbowlink
Ā 
Consumer Behaviour -Family, social class & life cycle
Consumer Behaviour -Family, social class & life cycleConsumer Behaviour -Family, social class & life cycle
Consumer Behaviour -Family, social class & life cycle
rainbowlink
Ā 
Adv copy writing
Adv copy writingAdv copy writing
Adv copy writing
rainbowlink
Ā 
Sample radio spot 30 secs
Sample radio spot  30 secsSample radio spot  30 secs
Sample radio spot 30 secs
rainbowlink
Ā 
Mediaplanning& buying
Mediaplanning& buyingMediaplanning& buying
Mediaplanning& buying
rainbowlink
Ā 
Wells08 basic media concepts
Wells08 basic media conceptsWells08 basic media concepts
Wells08 basic media concepts
rainbowlink
Ā 
Advertising as a communication tool final
Advertising as a communication tool finalAdvertising as a communication tool final
Advertising as a communication tool final
rainbowlink
Ā 
Fundamentals of advertising v3
Fundamentals of advertising v3Fundamentals of advertising v3
Fundamentals of advertising v3
rainbowlink
Ā 
Classification of Ads or Types of ADs
Classification of Ads or Types of ADsClassification of Ads or Types of ADs
Classification of Ads or Types of ADs
rainbowlink
Ā 

More from rainbowlink (9)

Consumer Behaviour- Influence of culture
Consumer Behaviour- Influence of cultureConsumer Behaviour- Influence of culture
Consumer Behaviour- Influence of culture
Ā 
Consumer Behaviour -Family, social class & life cycle
Consumer Behaviour -Family, social class & life cycleConsumer Behaviour -Family, social class & life cycle
Consumer Behaviour -Family, social class & life cycle
Ā 
Adv copy writing
Adv copy writingAdv copy writing
Adv copy writing
Ā 
Sample radio spot 30 secs
Sample radio spot  30 secsSample radio spot  30 secs
Sample radio spot 30 secs
Ā 
Mediaplanning& buying
Mediaplanning& buyingMediaplanning& buying
Mediaplanning& buying
Ā 
Wells08 basic media concepts
Wells08 basic media conceptsWells08 basic media concepts
Wells08 basic media concepts
Ā 
Advertising as a communication tool final
Advertising as a communication tool finalAdvertising as a communication tool final
Advertising as a communication tool final
Ā 
Fundamentals of advertising v3
Fundamentals of advertising v3Fundamentals of advertising v3
Fundamentals of advertising v3
Ā 
Classification of Ads or Types of ADs
Classification of Ads or Types of ADsClassification of Ads or Types of ADs
Classification of Ads or Types of ADs
Ā 

Recently uploaded

Call Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bangalore
amitlee9823
Ā 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
Ā 
Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...
lizamodels9
Ā 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
Ā 
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
Ā 
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
amitlee9823
Ā 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
Ā 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Renandantas16
Ā 
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service NoidaCall Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
dlhescort
Ā 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
Ā 

Recently uploaded (20)

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Ā 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
Ā 
Call Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bangalore
Ā 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
Ā 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Ā 
Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ā¤ļø8448577510 āŠ¹Best Escorts Service In 24/7 Delh...
Ā 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Ā 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
Ā 
šŸ‘‰Chandigarh Call Girls šŸ‘‰9878799926šŸ‘‰Just CallšŸ‘‰Chandigarh Call Girl In Chandiga...
šŸ‘‰Chandigarh Call Girls šŸ‘‰9878799926šŸ‘‰Just CallšŸ‘‰Chandigarh Call Girl In Chandiga...šŸ‘‰Chandigarh Call Girls šŸ‘‰9878799926šŸ‘‰Just CallšŸ‘‰Chandigarh Call Girl In Chandiga...
šŸ‘‰Chandigarh Call Girls šŸ‘‰9878799926šŸ‘‰Just CallšŸ‘‰Chandigarh Call Girl In Chandiga...
Ā 
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Ā 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
Ā 
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Ā 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Ā 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Ā 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
Ā 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Ā 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
Ā 
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service NoidaCall Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Ā 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Ā 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
Ā 

Consumer Behaviour - Attitude

  • 1. Chapter 8 Consumer Attitude Formation and Change Consumer Behavior, Eighth Edition SCHIFFMAN & KANUK
  • 2. Attitude A learned predisposition to behave in a consistently favorable or unfavorable manner with respect to a given object.
  • 3.
  • 4.
  • 5. Figure 8.2 A Simple Representation of the Tricomponent Attitude Model Conation Affect Cognition
  • 6.
  • 7. Multiattribute Attitude Models Attitude models that examine the composition of consumer attitudes in terms of selected product attributes or beliefs.
  • 8.
  • 9. Attitude-Toward-Behavior Model A model that proposes that a consumerā€™s attitude toward a specific behavior is a function of how strongly he or she believes that the action will lead to a specific outcome (either favorable or unfavorable).
  • 10. Theory of Reasoned Action A comprehensive theory of the interrelationship among attitudes,intentions, and behavior.
  • 11. Theory of Trying to Consume An attitude theory designed to account for the many cases where the action or outcome is not certain but instead reflects the consumerā€™s attempt to consume (or purchase).
  • 12. Attitude-Toward-the-Ad Model A model that proposes that a consumer forms various feelings (affects) and judgments (cognitions) as the result of exposure to an advertisement, which, in turn, affect the consumerā€™s attitude toward the ad and attitude toward the brand.
  • 13.
  • 14.
  • 15.
  • 16. Elaboration Likelihood Model (ELM) A theory that suggests that a personā€™s level of involvement during message processing is a critical factor in determining which route to persuasion is likely to be effective.
  • 17.