1. John Edwards
7774 11th Ave SW
Seattle, WA 98106
206-853-1046
chickenwizard@mac.com
PROFILE
Seeking career position that will effectively utilize my 11 years of experience with customer
service, sales, management, and problem solving skills. I have a proven track record of
combining strong product knowledge with excellent customer service skills to identify and
maximize opportunities and deliver results.
EXPERIENCE
Admissions Counselor, Schick Shadel Hospital, Seattle, WA — 2004-2015
Front line on customer service and sales calls. Created and maintained the award winning
hospital census forecaster. Department guru estimating patient out of pocket costs. Handled
patient services such as travel arrangements and family lodging. Most admissions per year from
2006 to 2013. Generated nearly 25% of all hospital admissions over past eight-year period on a
team averaging 9 full time employees. 2008 Employee of the Year.
Assistant to Director, Schick Shadel Hospital — 2007-2011
Created and maintained Standard Operating Procedure for Admissions Department. Coordinated
patient services. New hire orientations and manual training. Created monthly schedule and
handled payroll. Created and managed call system for follow-ups of former patients. Also
served as Reception Desk Manager.
Social Media Marketing Manager, Schick Shadel Hospital — 2010-2011
Created the hospital’s presence on multiple social media websites. Ran a series of pay per click
ads on various sites to increase exposure, resulting in a measured increase in traffic.
Accounts Payable Analyst, amazon.com, Seattle, WA — 2000-2004
Reconciled and paid multiple non-inventory accounts including utility bills, legal fees, and
expense accounts. Saved over $20,000 per month revealing double charge of truck trailer
rentals. Won March 2002 prize for exposing largest waste of funds company wide.
Warehouse Trainer / Problem Solver, amazon.com — 1998-2000
Trained, coached, and monitored progress of temporary warehouse employees. Also was
member of problem solving team finding lost orders for customers.
EDUCATION
Washington State University, Pullman, WA — BA Communications - 1992
SKILLS
Excellent phone, customer service, management and problem solving skills.
MS Office expert: Word, Excel, Power Point.
AWARDS & ACCOMPLISHMENTS
2008 Innovation & Improvement of the Year Award
2008 Employee of the Year