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2.  Listening skill is very important in the process
of any interactive process.
 Listening is an every day situation of gathering
information and acquiring knowledge.
 All successful people are essentially good
listeners.
nandkishore sarap

3.  Improve your ability to understand and
evaluate the views and opinions expressed by
others.
 Enable you to gather proper and accurate
information, helping in apt decision making.
 Help you to establish rapport with colleagues
easily.
 Help you to present yourself best in both
dyadic and group communication situations.
nandkishore sarap

4.  Listening is a four stage activity.
 reception of sound waves through ears
 interpretation of the sound received
 evaluation of the interpreted meaning
according to the needs and expectations
 reaction to the message
nandkishore sarap

5.  We listen for two specific purposes –
 to gain new information and ideas passed on
through various sources.
 Effective listening is vitally important in formal
situations. Effective listening is very much
useful to participate in discussions and other
interactions.
nandkishore sarap

6.  We listen more carefully when we expect
immediate benefit.
 Methodical and analytical people are good
listeners whereas aggressive and self-centered
are bad listeners.
 We try to ignore to hear the person or topic we
don’t like.
 Our profession also decides our need of
listening.
 Physical environment plays important role in
effective listening.
nandkishore sarap

7.  Collection of information about the setting, the
topic and the speaker as preparation for listening.
 Cultivating a positive attitude towards the speaker
and the topic.
 A listener has to keep an open mind, to understand
what is being said and evaluate it with the context.
 One has to concentrate on the matter being spoken,
carefully identifying the main points.
 Listen with eyes and not merely with ears i.e.
observing non-verbal clues such as twinkle in the
eye and gestures. The visual clues of the speaker
help in understanding his attitude with the
audience and points he is making.
nandkishore sarap

8.  Ignore distractions such as gaudy dress, odd body
movements and speech mannerisms of the
speaker.
 Try to avoid interruptions, immature comments,
direct advice particularly in seminars and meeting.
Wait for your turn or till you are invited for
comment and question.
 Have patience while listening. Time lag between
thinking and listening may lead to boredom as the
speed of thinking is much more than speaking. Try
to utilize this time gap in summarizing what was
spoken earlier.
 Take notes systematically.
nandkishore sarap

9.  Listen carefully to lectures, talks and speeches
and take notes systematically.
nandkishore sarap