1. Suzanna Roy
www.linkedin.com/in/suzannaroy Warner Robins, GA roy.suzanna@gmail.com 615-406-5272
Summary
A hard- working individual with seven years’ experience working a variety of challenging positions.
 Enjoys employing conflict-resolution skills in a multitasking environment.
 Skillfully builds relationships with clients and efficiently maintains communication.
 Able to quickly adapt to new environments, learn computer systems and contribute to a team
atmosphere.
Employment
Aquila Solutions Warner Robins, GA June 2015-Present
Support Publisher
Process pharmaceutical and biotechnology documents for electronic submission to the FDA or other
countries using ICH guidelines and Electronic Common Technical Document formatting.
 Manipulate PDF documents using a variety of software tools.
 Review medical documents.
 Proofread and correct Word documents for formatting, content, typos, etc.
Adventure Products Macon, GA January 2015-May 2015
Order Processor
Primary person responsible for processing, taking and following through on customer orders. Handled
all customer phone calls, including phone orders and questions or concerns related to fishing net
products.
 Trained in QuickBooks.
 Became proficient in UPS and FedEx shipping software.
 Performed collections calls and A/R duties as needed.
Sunbelt Plastics Inc Centerville, GA April 2014-October 2014
Customer Support Specialist
Liaison between the project manager, customers and the factory; providing any information needed
regarding orders and the customers’ needs. Duties included research, order processing, customer
complaints and account management.
 Improved order processing time.
 Helped create new policies related to shipping customer orders.

2. Kioti Tractor-DaeDongUSA Wendell, NC Aug. 2013-Feb. 2014
Inside Sales Representative
Accountable for accepting orders, arranging and planning tractor shipments. Attention was required to
procurement schedules and communicating delivery estimates. The top priority was clear and timely
communication with Kioti dealerships and associates in the assigned territories in the US and Canada.
 Quickly learned and adapted to the tractor industry.
 Maintained high shipping numbers despite challenges in stock availability.
 Received very positive reviews from dealerships in assigned territories.
ConAgra Foods/Odom’s Tennessee Pride Sausage Madison, TN 2007-2012
Supply Chain Analyst
Responsible for a wide variety of tasks bridging accounting, warehouse and logistics departments. Was
able to efficiently approve freight payments, maintain accurate inventory records, and many other
demands while supporting the customer service staff and traffic manager.
 Successfully reduced shipping deductions by more than 30% within the first year in the position.
 Became the go-to person for all shipping inquiries and the link between several departments.
Gordon Food Service Wyoming, MI 2005-2007
Reverse Logistics Analyst
Responsible for resolving all problem shipments entering the warehouse, by working closely with
distributors and warehouse staff.
 Developed relationships with distributors to resolve overages, shortages and damages in the
warehouse.
 Digitally organized the Reverse Logistics department paper filing system to increase
accessibility.
Education
Bachelor of Arts in History, Minor in Business at Grand Valley State University. Grand Rapids, Michigan,
2007.
Technical Skills
Word, Excel, PowerPoint, QuickBooks and Outlook
Volunteer Work
 Worked with Second Harvest Food Bank of Middle Tennessee to re-organize their food sorting
system, as part of a project with the Council of Supply Chain Management Professionals.
 Taught the three year old Sunday School class and led a women's Bible study for several years
at Fellowship Bible Church, Nashville, TN.
 Dog Walker at Wake County Animal Center, Raleigh, NC.
 Child care volunteer at Longleaf Church, Warner Robins, GA.