The document is a job application from Rosanna Watson for the position of Educational Planning and Retention Officer. It includes sections about her skills, employment history from 2010 to current as a Section Clerical and Teaching and Learning Services Officer, education history from 1992 to current, staff developments from 2005 to 2015, and referees. Rosanna has over 20 years of experience in clerical, customer service, and operations roles at TAFE NSW and hospitality venues, with skills in customer service, records keeping, problem solving, and training.

1. Rosanna Watson
0419 220 239
Rosanna.watson2@tafensw.edu.au
Job application-00004T5-Educational Planning and Retention Officer Page 1 of 4
SKILLS
Customerfocused
Well developedand
confidentcustomer
complainthandlingskills
A friendlyandpositive
attitude
Constantlystrive to
improve myskills
I welcome constructive
workplace feedback
I learnand adaptquickly
Well-developedproblem
solvingskills
Educational systems
knowledge
Knowledgeof ASQA
requirements
ActivelyUnderstand
TAFENSWpolicies,
proceduresandprocesses
Creative andpassionate
aboutlearningand
helpingothers.
Able toworkeffectively
as a team or
independently
Accurate and dedicated
record keepingskills
Competentandwilling
firstaidofficer
EMPLOYMENT HISTORY
09.07.2010 – Current
Section Clerical and Teaching and Learning Services
Officer-Campus (as required)
Primary Industries; Building & Construction; TAFENOW; Administration
Wauchope TAFE campus.
VariousrolesfromGeneral scale clerk 1/2to Clerkgrade 3/4.
Performingadministrationandclerical dutiestoensure the
teachingstaff have everythingnecessarytomeetourcustomer
needsandmeetall ASQA requirements.
Managing andmaintainingEquine Onlinestudentsandmail
outsincludinguploadingflashdriveswithresource files.
I helpteachingstaff withroll bookproceduresanddataentry
on our EBS program.
Editand printlearningresourcesandstudentletters.
Contactingstudentsandemployerswithcourse information
updatesandmakingnotesinstudent’sfilesof all contactdetails
for future records.
Trainingplancreationsandmodificationsasrequired.
MonitoringsectionApprenticesandTraineestoensure all
progresspaymentsare able tobe claimed.
Updating/editingandmonitoringourDairywebsite,and
answeringall enquiriesreceivedfromoursite.
EBS and CRM data entryas requiredandprintingnecessary
reportsto ensure errorsare amendedorcustomersare
processedandaddressedinatimelymanner.
SAPfinance processingforall sectionorders. Vendorcreation
and updates.Sectioninvoice paymentsforteacher
accommodation.
BESS data entryand updatingasrequestedbyHeadTeacher.
Studentfile creationandinformation updatesbothphysicaland
on TAFE share site.
Liaisingwithemployers,students,businesspartners,teachers
and staff ina professional andcheerful manner.
ParticipatingwithenthusiasminDeadlydayevents,Career
Exposand all otherpublicityevents.
Answerphone callsandtake messages clearly.
Accurate minute taker.Transferringnotestakenontoour
meetingtemplate,distributingtostaff anduploadingtosection
share pointfor auditingpurposesorreferencing.
Properarchivingof studentfilesand roll books,maintaining
recordsof locationandbox itemsforquickretrieval if required.

2. Rosanna Watson
0419 220 239
Rosanna.watson2@tafensw.edu.au
Job application-00004T5-Educational Planning and Retention Officer Page 2 of 4
EDUCATION
30.9.2015-Provide First
Aid.
4.7.2012- Apply First
Aid.
17.12.2012- S.O.A in
Rural production studies.
20.12.2010- TAFE PLUS
Statements in-Support
Services, Reporting and
commercial business
sales processing.
21.12.2009- S.O.A in
Rural production studies.
16.6.2009- Apply First
Aid.
31.12.2005- Graduate
Certificate in
management
Communication.
31.12.2004-BSZ in
Certificate IV in
Assessment and
Training.
21.11.2003- S.O.A in
Responsible Service of
Alcohol.
5.9.2003- S.O.A in
Senior First Aid.
19.12.2002- S.O.A in
MYOB.
19.9.2000- S.O.A in
Senior First Aid.
4.12.1998- TAFE
Statement in Hygiene for
food handlers.
31.12.1992- certificate in
Occupational Studies.
1.7.1992- Certificate in
Business catering
Assisting.
21.07.2008 - 08.07.2010
Store Attendant Hairdressing and Beauty;
Administration Clerk
Port Macquarie and Kempsey TAFE campus.
 Substantive positionasStore AttendantinHairdressingand
Beautysection. With21 weeksperformingClerk3/4dutiesin
the Administrationofficeon amonthlybasisduringthisperiod
at Port Macquarie and KempseyCampus’.
 Main dutieswere toassistall studentswiththeirdaily
requirementsforeducationalneeds.
 Organisinglive modelsforstudentstoutilise theirlearnedskills
on.
 Collectingand processingmoniesreceivedfromclients.
 Placing,receivingandstocktakingall ordersrequiredforthe
section’sneeds.
 Meetingandnegotiatingwithcompanyrepresentativestoview
newand improvedproductsand discussdiscountsorspecial
offers.
 Organise cateringandadvertisingforindustrynights.
 Cleanandsanitise beautyandhairdressingequipment,using
an autoclave forspecialistitems.
 Dealingwithanyclientorstudentcomplaintsorissues.
Continuouslylookingforwaystoimprove studentand client
experiencesandimplementingthose processes.
 Performallergytestsandcompletionof clientindemnityforms.
22.08.2005 - 01.07.2008
Customer Service Officer -Port Macquarie Campus.
 Clerk3/4 in the CustomerService Centre.Collectingand
checkinginformationreceivedfromteachingsectionsfor
accuracy before uploadingandeditingontothe TAFENSW
website.Updatingandeditingall course brochuresbefore
linkingthemtothe website forcustomerstoaccess.
 Answeringphone enquiriesreceivedduringthe day,averaging
60 callsa day,and ensuringthe customer’sdetailsare captured
and theirenquirydetails.Iendeavouredtoutilisethe online
informationandall myTAFE experience andknowledge to
correctlyaddressandanswermy customers’questions,andif I
coulddo thiswithinapromptand timelymanner,wouldbe
able to escalate theirenquirytothe appropriate supervisor,
specialistorHeadTeacher.
 Performedcourse paymentprocessesviaCredit/debitcardor
organisedAuthoritytoinvoicepaperworkforthirdparty
payments.Ensuredcustomerprivacyatall times.
 Processedreconciliationreportsformoniesreceivedatendof
each day.Maintainedapositive andfriendlymanneratall
times,andwelcomed all feedbackandanyadditionaltraining
on how I could improve my processes.

3. Rosanna Watson
0419 220 239
Rosanna.watson2@tafensw.edu.au
Job application-00004T5-Educational Planning and Retention Officer Page 3 of 4
Staff Developments
19.6.2015-CRM
enquiry management
and enrolment status
training.
1.6.2015- End of day
banking process.
12.6.2015- Enquiry to
enrolment process
training.
22.5.15- credit transfer,
national recognition and
RPL enrolment process.
4.8.15- Time tables
and registers.
20.10.14- EBS training
for head teachers and
section clerical.
4.11.14- using the new
assessment templates.
8.7.14- SAP finance
upgrade, finance,
shopping carts and
receipting.
13.5.14- Keeping
customers at the
centre of all we do.
16.9.14- TASS training.
02.04.2005 - 19.09.2005-Stores Attendant
Hairdressing and Beauty- Port Macquarie Campus.
 Returnto Substantive positioninHairdressingandbeauty.
27.10.2003 - 24.03.2005
Operations Controller Tourismand Hospitality
Port Macquarie Campus.
 OperationsControllerinTourismandHospitality.Managing
all the section’s needs,requirementsandstaff.
 Liaisingwithstaff tocreate workrostersto ensure student’s
needs are met.
 Orderingfreshproduce andnegotiatingcostsanddeliveries.
 Menu data entryischeckedforaccuracy to guarantee
sufficientstockamountsare ordered.
 Ensuringsanitationprocessesare followedandorganising
trainingof staff if required.
 Processingpayroll dataforstaff.
 Receivingandbankingof all moniesreceivedfromfoodsales
and restaurantproceeds.
 Dealingwithstaff performance issuesandworkingwith
themto ensure an improvedoutcome,byorganising
counsellingortrainingif required.
 Ensure compliance with the provisionsof the foodandliquor
act.
 Monitoringall sectionOH&Spoliciesandguidelinesare
followedandupdatingstaff aboutanychanges.
 Organisingsectionequipmentrepairsorreplacements.
 Encouragingmy teamto attendstaff developments.
26.10.2003 - 10.05.1999
Stores Attendant Hairdressing-Seasonal to permanent.
Port Macquarie TAFE Campus
Dutiesasmentionedabove.
Hours were droppedduring upgradingof section,soIwas askedto
applyforthe OperationscontrollerinTourismandHospitalityand
was successful.

4. Rosanna Watson
0419 220 239
Rosanna.watson2@tafensw.edu.au
Job application-00004T5-Educational Planning and Retention Officer Page 4 of 4
REFEREES
GregStuart
Head Teacher in Primary Industries
and Horticulture. Equine Online.
Animal Sciences. Meat processing.
0438 820 802
Greg.stuart@tafensw.edu.au
Julie Johnson
Cluster Manager | Bankstown,
Lidcombe, Padstow, Chullora
TAFE NSW – South WesternSydney
Institute | BuildingE, 500 Chapel
Road, Bankstown NSW2200
T 02 9780 5604 | VOIP 35604 | E
julie.johnson@tafensw.edu.au | W
Ian Skaines
Head Teacher of Building Trades
Southern Area.
0437 779 400
Ian.skaines@tafensw.edu.au
Steve Pearson
A/Head Teacher of Building Trades
Southern Area.
02 6586 5926
Steve.pearson@tafensw.edu.au
16.03.1996 - 09.05.1999
Class preparation assistant-Hospitality
Port Macquarie TAFE Campus.
 FoodSchool AssistanttoClasspreparationAssistant.
Preparingall foodandbeverage commoditiesasrequiredfor
each classoperatingonthe day.
 Weighingandmeasuringeachingredientperstudent’s
requirementsforthatday’smenu.
 Ensuringall equipmentandutensilsare cleanedand
sanitisedaftereachuse.Cleaningof ovensandfryersare
performedsafelyandtoproperprocedures.
 Liaisingwithall staff andstudentsinafriendlyandefficient
manner.
 Attendinganytrainingrequirementstoimprove myskills
and Knowledgeatwork.
La Roma Italian Restaurant-Waitress and kitchen
hand.
Murray Street Port Macquarie. I worked with 3
owner/operators.
 Owner-AntonioIccarino- fromDecember1986 to 1987.
Thensoldbusiness.
 New Owners- VictorandMerlene Clarke- workedfrom
December1987 to December1990. Theysolddue to ill
health.
 New owners- Mel andGloriaDavis- Workedwiththemfrom
December1990 to December1991.