1. Mayur Vajani
Contact no:9820490732; Email id:mayurv1983@rediffmail.com
CAREER OBJECTIVE
Lookingfora growthinan organizationwhereinIcan consolidate myinterpersonal skill aswell as
inculcate new learningforcontributingtowardsvalue maximizationtowardsmyorganization.
SUMMARY
 Completed Postgraduate DiplomainBanking,InvestmentsandInsurance, having5yearsof
workexperience inMutual Funds.
 Abilitiesinhandlingmultiple priorities,withabiasfor actionand a genuine interestin
professionaldevelopment.
 Quicklearnerandhighlyenergetichavingakeenaptitude forlearningandapplyingnew
knowledge resourcefully.
 Comprehensiveknowledge base andnotable softskillsnurturedduringacademicprojectsand
on the jobexperience.
WORK EXPERIENCE
June’2011-Till Date with Religare InvescoAMC Pvt Ltd as an Executive-CustomerService.
Role
 Promotedas a DeputyManager-CustomerService andOperationsfromApril, 2015.
 Handlingefficiently investmentrelatedqueries/complaintsof Customersreceivedthroughcalls,
emails,chatsand walk-in.
 Have beenhandling highvalue liquid/debttransactionsof HNI’s,corporate,banks,trustand
reportingthe same to fund managers, in-house bankingand R&T agents.
 Have beenhandlingfrontdeskactivitiesfor 3years+ and proactively informingandgettingleads
fromwalk-ininvestorsandatthe same updatingwalk-indistributorsonthe NFOand relevant
updates.
 Have beeninformingthe investors/distributors ononline servicestoreduce the costincurred.
 Have beenhandling efficiently SEBIcomplaintsandresolvingthe same ontimelybasis.
 Have beenhandlingIncome Tax relatedcomplaintsandresolvingthe same ontimelybasis.
Feb’2010-May’2011 with Aditya Birla (Minacs) -Mutual Fund processas a Customer Service Associate.
Role
 Have handledinbound callsinrespect toquery/complaints of Investors/distributors and
resolvingthe same withinTurnaround Time.

2.  Have handledoutbound callingactivitiesbyallotting the requiredcampaigndatawithin
colleaguesandgettingthe same completedasperschedule and revertingtothe client ontime.
 Have beenawardedwith BestAssociate for 4 timesinrespectto goodperformance foron job
activities.
Dec’2008-Jan’010 with IntelenetGlobal ServicesPvtLtd- Vodafone Mumbai Postpaid Processas a
CustomerService Associate.
Role
 Have handledefficientlyinboundcallsinHindi andEnglishonlyforqueryresolutioninregards
to billing;valueaddedservices,GPRSandlatestservice relatedinformation.
 Was promotedasCustomerService Associate toresolvequeriesforGoldandPlatinum
customerswhichincludedHNI’sandcorporate customerstohandle blackberry, Iphone queries
inadditiontoqueryresolutioninregardstobilling;value addedservices,GPRSandlatestservice
relatedinformation.
 Have beenawardedwith“Lowestout of Adherence”forthe month of July’2009.
EDUCATIONAL QUALIFICATIONS
 Postgraduate DiplomainBanking,InvestmentsandInsurance fromWelingkarsInstitute-
Mumbai in year2014 with65%..
 B,com fromThakur College of Commerce &Science inyear2003-2004 with50%.
 H.S.Cfrom Thakur College of Commerce &Science inyear2000-2001 with52%.
 S.S.CfromThakur School inyear 1998-1999 with63%.
OTHER CREDENTIALS
 NCFMcertificate (AMFI-MutualFundAdvisorymodule) with74%.
IT SKILLS
 FlairwithMs Office andInternetApplications.
PERSONAL DETAILS
Date of Birth: March 27th
, 1983.
Address: 278/17, PrakashKiranCHS, Sector-2, Near Charkoppolice Station,Kandivali-west,
Mumbai-400067.
Marital Status: Married
Language known: Gujarati,Marathi, Hindi and English.
Name:Mayur Vajani Place:Mumbai