Mayank Khandelwal has over 3 years of experience as a Technical Support Analyst at MphasiS India in Pune, providing assistance on issues related to Outlook, Microsoft Office applications, VPN connections, remote access, printers and more. He has expertise in web programming using PHP and MySQL, software development in C/C++, and Microsoft Office applications. Mayank holds a Bachelor's degree in Technology from ITM University and certifications in PHP and has experience with industrial training at Prasar Bharti in Gwalior.

1. Mayank Khandelwal
Male, Single, DOB: December 28, 1993
Contact Details:+91-7387726578 (M)
Email: khandelwal.mayank05@gmail.com Address:Pune, Maharashtra,India
Resume of Mayank Khandelwal Page 1
Objective
To be associated with a progressive organization thatprovides an opportunity to apply my knowledge and skills
in order to keep abreastwith latesttrends and technologies.
Work Experience
MphasiS India, Pune [Technical SupportAnalyst August 2015 to PresentDate]
Joined MphasiS as Technical SupportAnalyst in August 2015
Technical Support Analyst [Chat] (May 2016 to Present Date)
Helping clients with their technical issues byresolving them by giving effective solutions on Chatand Emails
Analyst Role:
Providing assistance on issues like:
1) Outlook: includes error messages,PST Folders
2) Microsoft Office Applications:includes error message in excel,word, lync, infopath,repairing of applications
3) Remote PC: issues when trying to connectto HVD, RDC
4) General Technical Issues
5) CorpMobility: issues with the app that is used by clientwhen working with their cell phones
6) Network Drives:issues when trying to save files in network drive, mapping/un-mapping ofthe drives
7) Network/Local Printers:issues when trying to print, mapping/un-mapping ofprinters
8) Webex: A tool used by clients for meeting purpose
9) Helped clients in placing the requestfor particular software,voicemail,hardware equipment,phone
equipmentthatare required
10) Helped clients with process based applications like TSYS, AS400, TSO, BOSS and Merlin Teller
With assistance,create tickets for clients for their tracking purpose oftheir issues ifit’s been escalated to L2
Team
Technical Support Analyst [Voice Process (Inbound Calls)] (August 2015 to April 2016)
Helping clients with their technical issues byresolving them by giving effective solutions
Analyst Role:
Providing assistance on issues like:
1) Outlook: includes error messages,PST Folders
2) Microsoft Office Applications:includes error message in excel,word, lync, infopath,repairing of applications
3) VPN: issues thatare facing by clients when working from home using VPN Connection,certificates
4) Remote PC: issues when trying to connectto HVD, RDC
5) General Technical Issues
6) CorpMobility: issues with the app that is used by clientwhen working with their cell phones
7) Network Drives:issues when trying to save files in network drive, mapping/un-mapping ofthe drives
8) Network/Local Printers:issues when trying to print, mapping/un-mapping ofprinters
9) Webex: A tool used by clients for meeting purpose

2. Mayank Khandelwal
Male, Single, DOB: December 28, 1993
Contact Details:+91-7387726578 (M)
Email: khandelwal.mayank05@gmail.com Address:Pune, Maharashtra,India
Resume of Mayank Khandelwal Page 2
10) Password:issues thatare related to account/passwords
11) Helped clients in placing the requestfor particular software,voicemail,hardware equipments,phone
equipments thatare required
With assistance,create tickets for clients for their tracking purpose oftheir issues ifit’s been escalated to L2
Team
Maintaining the grades:
Put complete efforts to be on the top of CSI which is a survey sentto clientafter every call
Maintain basic parameters like RES RATE and AHT while taking the calls along with maintaining call qualityby
being assertive on the call with keeping the sympathy and empathy with customers on the call.
Maintain basic parameters like RES RATE and ClientSatisfaction while taking the chats along with maintaining
professionalism bybeing assertive on the chat with keeping the sympathyand empathywith customers on the
chat
Discipline:
Strictly adhere with roster avoiding unnecessary leaves.
Adhere with the breaks by avoiding exceeded breaks
Achievements:
Five times appreciated byClient
IT Skill Sets
Programming Language : C, C++, core Java
Web Based Technology : Java, PHP
Scripting / Markup Languages : HTML, HTML5, CSS, JavaScript
Operating Systems : Windows XP/ 7/ 8/ 10
DBMS / RDBMS : My SQL, Oracle
Academic Record
Course Year Institute Board/University
Bachelor in
Technology
2015 ITM University ITM University
Higher Secondary 2011 AMI Shishu Mandir,
Gwalior MP
M.P. Board

3. Mayank Khandelwal
Male, Single, DOB: December 28, 1993
Contact Details:+91-7387726578 (M)
Email: khandelwal.mayank05@gmail.com Address:Pune, Maharashtra,India
Resume of Mayank Khandelwal Page 3
Areas of Expertise
Web Programming using PHP
Database Designing and Programming in MySQL, Oracle
Software Programming using C,C++
Microsoft Office Word, Microsoft Office Power Point, Microsoft Excel
Projects
 eLearning Resource Locator
Platform:PHP
 GUI Tools for exploring DataBase
Platform:Java
Achievement and Certification
 Certification Course on PHP from eBiz, Gwalior,Madhya Prades h
Industrial Training
 Industrial Training at Prasar Bharti, All India Radio Gwalior,Madhya Pradesh
DECLARATION: - I do hereby declare that the above information is true to the bestof my knowledge.