1. CURRICULUM VITAE
HEMANT KUMAR SHARMA
Current address:
House no.- 196
Sec-44,Ambedkar colony
Vill-Kanhai,Gurgaon
Mobile No. 9718855929
Email Id: - hemantks759@gmail.com
OBJECTIVE:
To pursue a carrier mainly in the field of system/security and troubleshooting that employ my domain
expertise to the maximum, while providing me With wide exposure, sufficient responsibilities and an
opportunity to learn more and grow.
Work experience
• Worked as a FMS support engineer at client site HSBC data processing of india from
Dec2014 to may 2015 on payroll of CMS info systems Pvt Ltd.
• Two years and five month Experience as a Desktop support engineer L-2 In progressive info
vision on client side HDFC Bank from 28th
June 2012 to 29th
Nov 2014.
• Four month Experience as a Desktop support engineer In progressive infotech Pvt. Ltd on csc
client side from 30 dec. 2011 to 30Aprail 2012
Responsibilities at Job:
Configuration and troubleshooting of Lotus Notes on desktop level.
Performed installation, configuration and troubleshooting printers.
Installation and troubleshooting of all the new applications
Troubleshooting of Network related problems.
Installation and troubleshooting of Windows XP, win7.
Symantec Antivirus support update and troubleshooting with services.
Internet Explorer Troubleshooting.
Investigating, diagnosing and resolve all network problems.
Experience in Net Meeting, VNC and remote desktop sharing.
Experience in Lotus Notes 7.0 and 8.0,8.3,8.5 basic
Configure new hardware, install and update the software packages.
Supporting Via Ticketing System, Chat and Mail Supporting Users Via Ticketing System, Chat and Mail.
Excellent in designing and maintaining LAN, WAN, ETHERNET and voice networks.
Knowledge of Ms outlook and outlook express.
Expert in trouble shooting the existing networks
AREA OF INTEREST:
2. System network support using various hardware platforms and various operating systems environment
(windows-7, XP, Vista, Server 2003, 2008)
ACADEMIC QUALIFICATION:
• 10th
standard from B.S.E.B (Patna) (2003)
• 12th
standard from B.I.E.C (Patna) (2006)
• Graduation From J.P University (2010)
PROFFESSIONAL QUALIFICATION:
• Diploma in Computer Hardware & Networking from Jetking Infotain Ltd ,South Ex-New Delhi
with 90%
Global Certification :
• MCITP (Microsoft Certified Information Technology Professional)
Work Experience:
• Two years and five month Experience as a Desktop support engineer L-2 In progressive info
vision on client side HDFC Bank from 28th
June 2012 to 29th
Nov 2014.
• Four month Experience as a Desktop support engineer In progressive infotech Pvt. Ltd on csc
client side from 30 dec. 2011 to 30Aprail 2012
STRENGTHS:
• Positive Attitude , Punctuality , self-motivation.
• Achievements- Best performer for the month of March 2014 on client hdfc
PERSONAL INFORMATION:
Father’s Name : Sri Ramashankar Sharma
Date of birth : 31.12.1988
Martial Status : Single
Nationality : Indian
Language : English & Hindi
PERMANENT ADDRESS:
In front of Gandak office Gopalganj,Post :-Gopalganj
Dist-Gopalganj,Bihar-841428
Pin code - 841428
I am confident of my ability to work. I hereby declare that the information furnished above is true to the
best of my knowledge.
