1. Prasad P Patil
Email: prasad43cs@gmail.com Phone: (M) +91 9916241645
Seeking challenging position in the field of Information Technology, which will utilize my strong
technical and analytical skills and provide me an opportunity towards organizational as well
personal growth
 Young, energetic and result-oriented professional offering 1 year of IT experience
 Presently associated with Glowtouch Technology Pvt Ltd, Mangalore, Karnataka as
System Engineer at EIG Retail India
 Hands on experience in Plesk Panel, cPanel and Email hosting servers.
 Extended expertise in performing migration between servers remotely for domains,
containers and virtual machines, with or without any control panel
 Core competency in installing and troubleshooting technical issues on the customer
server like web server (Apache, IIS), database server (MySQL, MSSQL), and mail server
(Qmail, Postfix, MailEnable, Exim) in the Linux as well as Windows environment
 Deep understanding of technology with focus on delivering business solutions
 Skilled in understanding client requirements, developing solutions, preparing work
specifications while ensuring delivery of work within timeframes
 First-rate analytical and problem solving skills dedicated to maintaining high quality
standards; tendency to thrive in fluid environments while remaining pragmatic and focused
 Eager to contribute in a team-oriented environment having inner desire to gel and work for
business growth
TECHNICAL PROFICIENCY
 Server: Windows 2008, Windows Server 2012, Linux server (Ubuntu, Centos,
Red-hat, Fedora)
 Hosting Tool: Plesk Panel(11.5 - latest).cPanel (Version - 11.25.0)
 Automation Tool: Parallels Virtual Automation(PVA),
 Networking Tools SSH, TELNET, HTTPS, HTTP, FTP, IPTABLES, DNS
 Operating System: Windows XP / 2000 / 98 / 2007, Linux [Fedora, Ubuntu, CentOS,
RedHat]
 Application S/w: Microsoft Office
CORE STRENGTHS
 Technical Support
 Analytical & Troubleshooting Ability
 Hardworking & Quick Learner
 Leadership & management
 Commitment towards work
 Sincerity and Self-Confidence
 Good team player
ACADEMIA
 B.E. (Computer Science) from Jain College of Engineering,Belagaviin 2015
 Diploma (Computer Science) from S J P N Trust’s Polytechnic, Nidasoshi in 2012
 10th
from D L Khot High School, Hebbal in 2006

2. PROFESSIONAL EXPERIENCE
Glowtouch Technologies Pvt Ltd, Mangalore, Karnataka (March 2015 – present)
System Engineer
Key Deliverables:
 Provide Technical support for DirectI (ResellerClub / BigRock / Hostgator.in/ Bluehost.in/
Speedhost.in) customers.
 Worked on both Plesk, cPanel and Server virtualization products
 Responsibilities to resolve new tickets.
 Improve customer experience
 Handling and assisting techs in tickets where they need help
Key Highlights:
 Recognized as star performer of the month
 Appreciated by Client for handling customers
PROJECTS HANDLED
Project:
Client: DirectI (ResellerClub / BigRock / Hostgator.in / Speedhost.in/ Bluehost.in)
Duration: 12 months and continuing
Team Size: 10
Environment: Windows / Linux server with Cpanel and Plesk Panel along with VPS and dedicated
servers.
Description: The aim of the project is to prove Technical support to End customers in the
webhosting industry.
Role: System Engineer
PERSONAL MINUTIAE
Date of Birth: 13th
July, 1990
Languages Known: English, Hindi, Kannada and Marathi.
Interests: Learning new technology in industry
References: Available upon request
(Prasad P Patil)