Presentation from Enterprise 2.0 SUMMIT in Frankfurt October 28th 2010 on how transparency both enables value-creation and decreases risk for organizations, but also how potential privacy, compliance and security risks need to be managed.

1. Transparency
Transparency
The double-edged sword
Oscar Berg
Acando

2. Twitter: @oscarberg
●Management Consultant at Acando, Sweden
●Enterprise 2.0, Collaboration and Content
Management
●Strategy, concept development,
requiremens, architecture and change
management
●Blogging at:
thecontenteconomy.com (Personal)
aiimcommunities.org/e20/ (AIIM)
Oscar Berg

3. Problem: The black boxes

4. Increasing transparency
decreases risk and
enables value-creation

5. Oops, too late!Everything’s under control
Transparency enables better
decision-making

6. Transparency workspace
awareness
Transparency enables
workspace awareness

7. Case: workspace awareness

8. My Team
?
?
?
?
What’s up?
From information silos…

9. Blog
BlogBlog
BlogBlog
…to need to share

10. Case: information sharing

11. Who’s
expert at
Excel?
From expert search…

12. I can drop by and
show you some tricks
Check out the blog
excelcharts.com
Look at the
Microsoft web site
How do I
make great
diagrams in
Excel?
…to asking questions

13. There legal issues
are the same now as
when email was
introduced

14. Emails easily get wings

15. The biggest risk is not in
the technology itself;
it is in how we use it.

17. Failing usability makes
us go for workarounds.

18. Common workarounds
Share with sticks
Email everything Label everything as
Copy to ensure access

19. Lesson: A real
challenge is finding
a balance between
security and privacy.
Do not
disturb

20. Lesson: Transparency
must go both ways

21. Lesson: Governance failure

22. Empower employees!
Trust
Tools
Training
Control
Restrictions
Policies
Control Empowerment

23. A culture of
trust is more
secure than a
culture of
control.

24. Photo credits
●http://www.sxc.hu/browse.phtml?f=download&id=290562
●http://www.clker.com/clipart-wings.html
●http://www.sxc.hu/browse.phtml?f=download&id=1114685
●http://www.sxc.hu/browse.phtml?f=download&id=760730
●http://www.sxc.hu/browse.phtml?f=download&id=1171398

25. Information
(spoken, printed,
electronic)
Confidentiality Integrity
Availability
Information security is
always a balancing act